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TheyDo

TheyDo

Overview

What is TheyDo?

TheyDo aims to help find the right customer problems to solve using customer journeys. TheyDo is described by the vendor as a modern product for innovation, personas & customer journeys to find and solve problems.

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Learn from top reviewers

perfect for customer journey mapping

Rating: 8 out of 10
September 15, 2022
IncentivizedVetted ReviewVerified User
We did not have any customer journey mapping. No strategy for how to do that, no real maps to start with, and a dispersed team. So we really needed a strategy and a common w...
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Maurizio Tessarotto
Program Manager - Product Management
Generali Vitality
TheyDo1 year of experience
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Pricing

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Pro

$25.00

Cloud
per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://theydo.io/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Redefining Journey Management - Live demo: CX metrics in practice

YouTube
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Product Details

What is TheyDo?

TheyDo aims to help find the right customer problems to solve using customer journeys. TheyDo is described by the vendor as a modern product for innovation, personas & customer journeys to find and solve problems.

TheyDo Features

  • Supported: Customer Journey mapping

TheyDo Screenshots

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TheyDo Competitors

TheyDo Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported LanguagesEnglish
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

TheyDo is a powerful tool that revolutionizes the customer journey mapping process, replacing traditional physical tools like flipchart papers with a centralized and digital repository. Users have found that this digitalization saves them valuable time by eliminating the need for messy physical storyboards and embracing a more efficient and organized approach. With TheyDo, customer journeys become easily accessible and understandable for everyone, enabling businesses to prioritize customers in their decision-making processes.

One of the key use cases of TheyDo is its ability to boost team engagement and collaboration across multiple touchpoints. By providing a common platform for seamless teamwork, TheyDo facilitates ownership and identification of customer groups and interaction distinctions. This not only enhances team cohesion but also improves the overall understanding of the customer experience, allowing teams to identify innovation types and root causes of issues more effectively.

Additionally, TheyDo serves as a single source of truth for journeys by gathering all business and customer insights in one place, eliminating the need for multiple static documents. This centralized repository fosters collaboration by connecting different journeys and moving away from outdated materials. Users have found that this consolidation not only saves time but also helps manage journeys more efficiently, breaking down silos and improving coordination within teams.

Moreover, TheyDo enables organizations to make informed decisions based on both business value and customer needs. It focuses on horizontal experience design instead of verticals, ensuring a comprehensive approach to journey management. This holistic view empowers service design consultants to map journeys in a uniform process, allowing clients to effectively manage their own journeys and improve the overall customer experience.

Overall, TheyDo provides an indispensable solution in modern journey management, offering actionable features and simplicity for the entire organization. Its ease of use makes it particularly valuable for teams with no previous experience or dispersed members who are seeking to establish a strategy and common way of mapping customer journeys. By bringing people together and elevating them towards customer-centricity, TheyDo plays an essential role in transforming businesses' approach to customer experience design.

Positive User Sentiment:

  • User-Friendly Interface: Users have consistently praised the user interface of TheyDo, describing it as excellent and conducive to quick adoption within their company. The intuitive design and smooth navigation make it easy for users to get started and efficiently create customer journeys.
  • Flexible and Adaptable Tool: Many reviewers appreciate the flexibility of TheyDo in allowing them to easily enrich and update journeys with new research data or improvement initiatives. This adaptability enables users to iterate and improve their customer journey maps over time, aligning them with evolving business needs.
  • Democratized Access: TheyDo has successfully democratized the power of using customer journeys throughout organizations. Reviewers mention that this accessibility makes it possible for anyone, regardless of their level of expertise or enablement time, to actively participate in the process of creating and utilizing customer journeys.

Difficult to introduce new users: Some users have found it difficult to introduce new users to the tool due to its complexity and the abundance of new features. They feel that the learning curve can be steep, making it challenging for newcomers to fully grasp and utilize the tool effectively.

Lacks automatic reporting and extraction capabilities: Users express a need for automatic reporting features and the ability to extract solutions within the tool. This would greatly benefit project management and team assignments by providing valuable insights, metrics, and data-driven decision-making capabilities.

Overwhelming for beginners: While the software offers a wide range of possibilities, it can be overwhelming for beginners. Users suggest that providing training or coaching during onboarding would help ensure a proper understanding of the tool's functionalities and promote better alignment within teams. This would alleviate some of the initial challenges faced by novice users when navigating through its features.

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(1-1 of 1)

perfect for customer journey mapping

Rating: 8 out of 10
Incentivized
September 15, 2022
MT
Maurizio Tessarotto
Program Manager in Product Management
Generali Vitality (Insurance, 11-50 employees)
Vetted Review
Verified User
TheyDo
1 year of experience
Use Cases and Deployment Scope
We did not have any customer journey mapping. No strategy for how to do that, no real maps to start with, and a dispersed team. So we really needed a strategy and a common way of mapping the customer journeys, moreover we needed to write down some internal processes of our company.
Pros
  • Customer journey mapping
  • Create a list of pain points
  • Define a strategy and prioritizing what's important
Cons
  • Maps are difficult to navigate when they reach more than 10 steps - but I think it is normal. Maybe suggesting to break down maps when they are too big is good advice that the app might give at a certain point.
  • When choosing the images for the actors, sometimes the app freezes.
Likelihood to Recommend
If you have a digital product with a digital customer experience that needs to be analysed, described, and potentially monitored and improved. This tool gives you a ready methodology that works. Less suited if you need to map internal processes in a sort of Business Process Management Notation, but still is a good alternative to that.
Most Important Features
  • Customer journey mapping
  • List of pain points
  • How to prioritize pain points
  • An integrated an holistic view of maps and the UX strategy
TheyDo Feature Ratings
Customer experience management (7)
12.857142857142858%
1.3
Multi-channel customer feedback collection
N/A
N/A
Product usage analytics
N/A
N/A
Customer experience dashboard
N/A
N/A
Customer journey mapping
90%
9.0
Churn risk scoring
N/A
N/A
AI-powered recommendations
N/A
N/A
Website A/B testing
N/A
N/A
Return on Investment
  • Improved the overall knowledge of our product to the whole employees and customer service.
  • Gained more speed in making strategic decisions (e.g. what to improve next).
Alternatives Considered
As TheyDo is focused on customer journey mapping only, their user interface works very well. You can easily create a team and manage multiple user roles and teams. As for the learning curve, it is also not that difficult to learn how to use the tool, and this boosted genuine adoption rather than forcing people to use a tool in a usual top-down approach.
Other Software Used
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