Name: TheyDo
Price: 25 USD
Rating: 10 (2 reviews)
Author: TheyDo

Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Mobile App Development

Development

Association Management

Business Intelligence (BI)

Calibration Management

Collaboration

Dropshipping

File Sync

Objectives and Key Results (OKR)

Enterprise

Accounting

Budgeting and Forecasting

Crypto Accounting

Financial Risk Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Management

International Payroll

Payroll

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Business Internet Service Providers (ISPs)

Cloud Storage

Component Content Management

Container Management

Fraud Detection

IT Alert Management

Identity Verification

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

Intranet

Load Testing

Managed Print

Managed Private Cloud

Metadata Management

Network Performance Monitoring

Product Implementation Services

Tower Servers

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Presentation

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Email Signature

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Sales Pipeline

Sales

Antivirus

Security

Digital Forensics

Estate Planning

Insurance Agency Management

Insurance Claims Management

Inventory Management

Library Management

Physical Therapy

Vertical-Specific

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### Journey Mapping
Users consistently highlight the ease of creating and managing customer journeys with TheyDo's journey mapping tool. The structured visualization and interactive features are commended for streamlining the process of mapping out different journeys. While some users find the initial setup challenging, the tool's flexibility and ability to centralize and manage various journeys effectively outweigh any drawbacks. The tool's framework function is particularly praised for providing a comprehensive view of all mapped journeys and their interrelations, contributing to a more cohesive approach to journey management.

### Customer Insights
Users unanimously praise TheyDo's ability to gather and prioritize customer insights effectively. They appreciate the intuitive and visually structured approach that allows for easy mapping of customer journeys and lifecycle. The tool's framework concept enables users to navigate through customer and user experiences, making connections between various elements such as journeys, opportunities, solutions, and business challenges. The flexibility in accessing insights from multiple entry points caters to diverse stakeholder needs, enhancing the overall customer insights experience within TheyDo.

### Design and Innovation
Users consistently praise TheyDo's design and innovation capabilities, highlighting the platform's ease of use in creating customer journeys and the graphical user interface that simplifies the process. They appreciate the free trial version for evaluation and the inclusion of different persona examples that aid in adoption. Reviewers also note that TheyDo stands out from other mapping tools by offering a management aspect and flexibility in lane customization, ensuring that the design and innovation aspects are well-integrated into the overall user experience.

### User Experience Design
Users appreciate the ease of building journeys and the structured visualization provided by TheyDo's user experience design. The ability to experiment and rearrange steps effortlessly during journey development is a notable advantage highlighted by reviewers. Additionally, the graphical UI simplifies the creation of customer journeys, with the inclusion of diverse persona examples aiding in software adoption.

TheyDo is a powerful tool that revolutionizes the customer journey mapping process, replacing traditional physical tools like flipchart papers with a centralized and digital repository. Users have found that this digitalization saves them valuable time by eliminating the need for messy physical storyboards and embracing a more efficient and organized approach. With TheyDo, customer journeys become easily accessible and understandable for everyone, enabling businesses to prioritize customers in their decision-making processes.

One of the key use cases of TheyDo is its ability to boost team engagement and collaboration across multiple touchpoints. By providing a common platform for seamless teamwork, TheyDo facilitates ownership and identification of customer groups and interaction distinctions. This not only enhances team cohesion but also improves the overall understanding of the customer experience, allowing teams to identify innovation types and root causes of issues more effectively.

Additionally, TheyDo serves as a single source of truth for journeys by gathering all business and customer insights in one place, eliminating the need for multiple static documents. This centralized repository fosters collaboration by connecting different journeys and moving away from outdated materials. Users have found that this consolidation not only saves time but also helps manage journeys more efficiently, breaking down silos and improving coordination within teams.

Moreover, TheyDo enables organizations to make informed decisions based on both business value and customer needs. It focuses on horizontal experience design instead of verticals, ensuring a comprehensive approach to journey management. This holistic view empowers service design consultants to map journeys in a uniform process, allowing clients to effectively manage their own journeys and improve the overall customer experience.

Overall, TheyDo provides an indispensable solution in modern journey management, offering actionable features and simplicity for the entire organization. Its ease of use makes it particularly valuable for teams with no previous experience or dispersed members who are seeking to establish a strategy and common way of mapping customer journeys. By bringing people together and elevating them towards customer-centricity, TheyDo plays an essential role in transforming businesses' approach to customer experience design.

Positive User Sentiment:
- User-Friendly Interface: Users have consistently praised the user interface of TheyDo, describing it as excellent and conducive to quick adoption within their company. The intuitive design and smooth navigation make it easy for users to get started and efficiently create customer journeys.
- Flexible and Adaptable Tool: Many reviewers appreciate the flexibility of TheyDo in allowing them to easily enrich and update journeys with new research data or improvement initiatives. This adaptability enables users to iterate and improve their customer journey maps over time, aligning them with evolving business needs.
- Democratized Access: TheyDo has successfully democratized the power of using customer journeys throughout organizations. Reviewers mention that this accessibility makes it possible for anyone, regardless of their level of expertise or enablement time, to actively participate in the process of creating and utilizing customer journeys.

Difficult to introduce new users: Some users have found it difficult to introduce new users to the tool due to its complexity and the abundance of new features. They feel that the learning curve can be steep, making it challenging for newcomers to fully grasp and utilize the tool effectively.

Lacks automatic reporting and extraction capabilities: Users express a need for automatic reporting features and the ability to extract solutions within the tool. This would greatly benefit project management and team assignments by providing valuable insights, metrics, and data-driven decision-making capabilities.

Overwhelming for beginners: While the software offers a wide range of possibilities, it can be overwhelming for beginners. Users suggest that providing training or coaching during onboarding would help ensure a proper understanding of the tool's functionalities and promote better alignment within teams. This would alleviate some of the initial challenges faced by novice users when navigating through its features.

The Smaply app enables teams to digitize, centralize and standardize their customer experience insights. Teams can together work on journey maps, personas and stakeholder maps, collect feedback from others, and create professional exports. Its training program helps teams to understand and apply human-centered approaches.

Basic

Free

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TheyDo

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Redefining Journey Management - Live demo: CX metrics in practice

Likelihood to Recommend

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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TheyDo 2022-09-12 00:48:31

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

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Customer Experience Management Software

We did not have any customer journey mapping. No strategy for how to do 
that, no real maps to start with, and a dispersed team. So we really 
needed a strategy and a common way of mapping the customer journeys, 
moreover we needed to write down some internal processes of our company.

Customer journey mapping
Create a list of pain points
Define a strategy and prioritizing what's important

Maps are difficult to navigate when they reach more than 10 steps - but I think it is normal. Maybe suggesting to break down maps when they are too big is good advice that the app might give at a certain point.
When choosing the images for the actors, sometimes the app freezes.

Customer journey mapping
List of pain points
How to prioritize pain points
An integrated an holistic view of maps and the UX strategy

Improved the overall knowledge of our product to the whole employees and customer service.
Gained more speed in making strategic decisions (e.g. what to improve next).

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TheyDo

Overview

What is TheyDo?