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ThousandEyes

ThousandEyes

Overview

What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

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Recent Reviews

ThousandEyes review

1 out of 10
February 09, 2024
Incentivized
Monitoring domains, services, traffic, getting metrics on what, how and where the issue happened. Additionally, checking the quality of …
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ThousandEyes Review

10 out of 10
February 08, 2024
Incentivized
We use ThousandEyes to monitor network journeys inside and outside of our estate.
We are monitoring multiplatform services and …
Continue reading

Masterpiece of software

10 out of 10
February 07, 2024
Incentivized
We use ThousandEyes at our business to observe SAAS applications in the cloud. In that case, we can always see what is happening and where …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is ThousandEyes?

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.thousandeyes.com/pricing/?u…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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SpeedCurve measures the interplay between web design and web performance. They offer user experience monitoring tools that provide insight into what visitors are experiencing.

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Product Details

What is ThousandEyes?

ThousandEyes is Internet and Cloud Intelligence technology. Its Digital Experience Monitoring (DEM) platform and solutions deliver a collectively powered and correlated view of network and application performance, as well as the Internet. This enables enterprises to work more efficiently and effectively internally, along with service providers, to improve the quality of customer, workforce and enterprise digital experiences. The visibility provided by ThousandEyes also enables enterprises to optimize ongoing infrastructure investments, reduce support costs, quickly take action in response to global Internet outages, and even proactively re-configure networks in anticipation of congestion or other trouble spots.

ThousandEyes solutions are based on an extensive collection of vantage points located across the Internet, and on enterprise infrastructure and end-user devices, providing visibility across the entire digital supply chain, from end-user to application. ThousandEyes leverages the data collected from tests initiated from those vantage points to produce visualizations that can help IT organizations quickly pinpoint root cause of issues that impact digital service delivery, and understand and improve how customers and employees experience websites, applications or services.

The vendor states it is currently used across industry sectors, including financial services, technology, healthcare, pharmaceuticals, retail, manufacturing, education and many others. Cisco Systems acquired ThousandEyes in 2020.

ThousandEyes Features

  • Supported: Border gateway protocol (BGP) monitoring
  • Supported: Digital experience monitoring (DEM)
  • Supported: Browser synthetics

ThousandEyes Screenshots

Screenshot of Path visibility demonstrates outages.Screenshot of ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health.Screenshot of ThousandEyes Internet Insights™ combines a massive data set with algorithmic outage detection to provide near real-time insights into the SaaS applications and networks your business relies on. With Internet Insights, you can manage digital experience at Internet scale.Screenshot of

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ThousandEyes Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesAll
Supported LanguagesEnglish

Frequently Asked Questions

ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.

AppNeta, Catchpoint, and Dynatrace are common alternatives for ThousandEyes.

The most common users of ThousandEyes are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(156)

Attribute Ratings

Reviews

(1-25 of 63)
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February 09, 2024

ThousandEyes review

Score 1 out of 10
Vetted Review
Verified User
Incentivized
Monitoring domains, services, traffic, getting metrics on what, how and where the issue happened. Additionally, checking the quality of services. (e.g., ms teams) audio, video quality. What might cause delay, high jitter, packet loss. Knowing at which hop the traffic got impacted, caused by an internal issue or provider issue.
  • Map visualization
  • Test templates
  • Events trigger
  • Integration with other Cisco products
  • Ability to propose actions based on the data collected
  • Enrich it with AI, learning module
Monitoring applications and services.
Delivering extended visibility, automated insights, and seamless workflows to assure digital experiences across any network—whether on premises, the Internet, or in the cloud.
Collecting metrics and data. Sending web hooks to third parties systems and solutions.
Visualization of the issue, what caused the issue and at which exact hop it was triggered.
February 08, 2024

ThousandEyes Review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ThousandEyes to monitor network journeys inside and outside of our estate.
We are monitoring multiplatform services and ThousandEyes allows us to view services end to end.
  • Engagement and Relationship Management
  • Assistance with tool development and maturity
  • Industry leader monitoring tool. Great visibility across environments
  • It currently fits all our requirements and the relationship works well.
ThousandEyes is a great tool for a company who have multiplatform service or one that is moving from a traditional on premise model to a cloud or hybrid model.
February 07, 2024

ThousandEyes review

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We're using it to support new application go lives.
  • Synthetic testing
  • Web transaction testing
  • Collating and storing historical data for review
  • Setting up transaction tests could be more guided. Currently it's quite difficult.
  • Some way to see why a test that's been setup isn't working.
With our new SaaS applications, we're using ThousandEyes to set a baseline of how they actually perform in the real world.
February 07, 2024

Cisco ThousandEyes

Wimpie Pieterse | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
With a hybrid workforce it is imperative to have visibility of how users are able to maintain stable connections to applications, especially in real time and latency sensitive applications such as MS Teams, Webex, etc. With ThousandEyes, it's possible to dive deep into the end users problem and discover the gremlins with ease, be it resource usage on the endpoint, wireless connectivity at home or at the office, or service provider issues along the connectivity path. ThousandEyes truly lives up to their name.
  • Endpoint analysis
  • Point to point link quality checks
  • Internet services link quality checks
  • Custom Dashboard
  • More easy to use templates and automated tests
Head office and branches with inter-branch links
Hybrid workforce
E-Commerce
February 07, 2024

Masterpiece of software

Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use ThousandEyes at our business to observe SAAS applications in the cloud. In that case, we can always see what is happening and where the problems are. In the future we will also use ThousandEyes to monitor internal traffic to see exactly where the bottlenecks are and what we can do to avoid or fix them.
  • Monitoring Network
  • Shows the whole Network path
  • Check availability of the SAAS
  • Better struction of for example different branches
  • Better ways to make alerts
  • Better ways to edit dashboard
ThousandEyes is well suited to monitor the network or cloud applications. If you have an service on the internet ThousandEyes is the best way to monitor them and in case there are some issues with the service, ThousandEyes can show you where exactly the problem is.
Score 10 out of 10
Vetted Review
ResellerIncentivized
End user observability, customer demonstrations of the product, network observability
  • Showing the unknown
  • Visibility across the full stack
  • Simplifying to complex
  • Already a simple platform - but improving the data analytics - details on why things are wrong, etc.
End user experience monitoring
Web transaction experience
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use all 3 agent types. End user, cloud and enterprise. The cloud agents focus on ‘outside in’ monitoring. Enterprise maps our estate across multiple platforms.
  • Simple and fast configuration of tests
  • Ease of identification of issues
  • Quickly rule in/rule out the network as the source of any fault.
  • Integrates with app D
  • Not being the direct user of the tool, this is hard to answer. I am seeing all of my requirements met as a senior manager of an IT Operations area.
Important business services should be mapped in ThousandEyes. Less important services may be better off being monitored by a more cost effective solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Advanced end to end troubledshooting, works well with proxy and VDI monitoring.
  • Monitoring
  • Troubleshooting
  • Alerting
  • Proxy monitoring
  • VDI monitoring
  • Alerting for VC systems
ThousandEyes works well with proxy and we currently don’t have a method to monitor proxy connections.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have 4 years of using ThousandEyes, and I usually use it to monitor the bandwidth between locations to specific destinations using our outbound connections (Proxy/Firewall), and is really handy for troubleshooting purposes, also you can create alerts to monitor evert X minutes if you have the connection values desired. It's a great tool to have in any IT Network Security related Team.
  • Latency Monitor from several locations in the world
  • Keepalive verification to endpoints
  • Alerts
  • Reports
  • Too expensive
  • License limitation
  • Settings can be complex
At least for me, it is a very important tool to diagnose bandwidth / Routing issues. Any global company should have ThousandEyes, it will avoid you many headaches. You'll need to invest in servers (on-prem and remote) in all locations in which you need, you can take advantage of all the monitoring tools.
Lan Yao | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using ThousandEyes to monitor a variety of things, from BGP routes path to SaaS application performance. ThousandEyes is reliable in detecting issues and often able to pin down the exact cause of an issue. It is integrated with most of the recent Cisco products from Meraki suit, Cat route, Cat9k switch and etc. which made deployment very flexible and easy.
  • Monitoring SaaS application performance
  • Pin down root cause of performance degradation
  • Monitoring BGP routes/path
  • Integration with Cisco networking product, particularly Cisco Meraki
  • More integration into existing dashboards, e.g. Catalyst centre, rather than have to login to another web portal
  • Desktop clients require specific version (and it is older version) of pcap
BYOD scenario SaaS performance monitoring critical to business While it does not require Cisco networking kits, it is easier to deploy when your networking equipment's are Cisco
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use ThousandEyes to monitor faults on the LAN, BGP routing changes, and application latency. It gives us better visibility from a user perspective and allows us to pinpoint where issues might be instead of wasting time pointing the finger at each time other. It helps us optimize our monitoring capabilities.
  • Dashboards
  • Assurance
  • Simplified Integration with catalyst centre
  • UI
  • Setting up monitors could be simplified
  • Hardware support
I find ThousandEyes is well suited and LAN and application monitoring tool provided you have all the components to give you end to end data for troubleshooting.
Score 10 out of 10
Vetted Review
ResellerIncentivized
ThousandEyes enabled the business and myself to address and diagnose a specific issue relating to applications timing out over the WAN network. The issue was pinpointed to a specific time when the next hop would change during the device roaming. Once the WAN link was remediated we were able to present a stable connection using a graph from ThousandEyes to the BU justifying the cost.
  • Past and realtime WAN path visualization
  • BGP Monitoring
  • Web and DNS performance
  • Night/Dark mode
  • Easier UI Navigation
  • Cheaper pricing for endpoints
Cisco ThousandEyes is well suited for diagnosing WAN faults, BGP path monitoring and web performance. It is less suited for on-premise fault finding especially for anything below Layer 3. It would be nice to see more detailed analyitics and a packet capture function, or potentially some other Cisco integration.
Kapil Dewan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are supporting multiple voice based customer and ThousandEyes provides exact root cause of problem and devices or service providers.
  • Latency
  • Endpoint Agent
  • Cloud
  • Bundled product along with secure X
ThousandEyes fits prefect with ongoing environments and changing industry dynamics!!
December 07, 2023

Cisco ThousandEyes Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Proactive monitoring of network connectivity for both onprem-to-onprem and onprem-to-cloud utilizing enterprise agents and cloud agents. Also monitoring of specific applications and services such as Webex and M365.
  • Synthetic tests
  • Packet loss, jitter, latency calculation
  • Determining the problem points in the network
  • Webex meetings. Currently only audio test is available.
  • More support of endpoint agents, e.g. Android clients
Medium and large customers with > 100 sites
Heavy SaaS application usage
December 06, 2023

Cisco ThousandEyes

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We were having issues with the inter-DC link, and because of this our HA built across Data centers were having issues. That was when we first deployed ThousandEyes. Since then, we have been using the agents to monitor internal and external servers/destinations/apps for health checks.
  • Path mapping
  • Detailed analysis on time taken to get response on each stage
  • The frequency of the polling
  • Price per unit for the tests
When you are trying to see how a certain application hosted in the cloud is performing and what user experience it's providing, you can run tests from ThousandEyes and it would provide you with great insights.
August 27, 2023

ThousandEyes Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Well for now we're using it to basically try to identify whether issues on our network between point A and point B. And we were trying to get a little bit more application, that OSS model higher up as we would say. Cause we also have NetBrain. So we use NetBrain and we're using this also. So they're trying to use both products to determine root cost analysis.
  • The visual display. We really like the single pane view of the way things are.
  • Basically more API integration. The more, the better. I mean, we like to see a lot more cloud management tools on there.
Well, in our case for us best suited is when users call with issues. We're able to sort of determine where the problem is and avoid the finger-pointing. Where it's less suited, I would say in the cloud, that's what we were looking for.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My team and I leverage ThousandEyes for its Network Monitoring capabilities. We rely on the ease of use, ability to lower mean time to resolution, and meantime to innocents. The product addresses ISP monitoring which we rely heavily upon as an organization with a global footprint. ThousandEyes helps our team to achieve the "First to Know" initiative that every infrastructure strives for and benefits from.
  • Cloud Service Monitoring.
  • DEM - Digital Experience Monitoring.
  • Automated Session Testing.
  • Simple API/Webhook Integration with ServiceNow and MS Teams.
  • It is a bit pricey compared to other solutions.
  • Hoping that Cisco will offer an enterprise agent that is applied to Access Points.
  • Running an endpoint agent on a NUK or RaspberryPie leaves something to be desired for a Cisco to release a small form factor endpoint.
As a retail outfit, ThousandEyes can make a small team just as effective as a full NOC. The ease of use helps teams empower the tiers that are escalating and the peers that are blind to how a network functions. Smaller networks with less complexity may not need to invest as much in operational expenses due to fewer hops.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Thousand eyes to identify issues in the path when there are audio or video quality issues and other network issues. We found that placement of Thousand eyes agents in strategic places help trace the path. Whenever there are routing loops are issues, it is very easy catch using thousand eyes.
  • identify routing loops
  • path related issues such as latency etc
  • licensing model needs to be updated to provide more flexibility
while the product is very useful in troubleshooting, there is some skepticism in the user community due to the fact that these licenses are expensive. Each Cisco product purchased must be sold with TE licenses.
We were able to do quite a lot of troubleshooting in understanding delay and latency issues for our most recent voice and video quality issues and TE helped us identify the root cause
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use it for BGP monitoring to determine pathing issues with our WANs and to determine which WAN is being used in a failover scenario. We also use it to monitor our gift card API and our store websites to verify functionality. We plan on starting to test the thousandeyes and meraki integration soon.
  • The UI is very easy to use
  • Verifying network path
  • Application monitoring
  • Haven’t run into any issues
Thousand eyes is very good for Network monitoring to determine path and changes in the network path from outgages.
Mahesh Doshi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
we use thousand eyes to get deeper into troubleshooting the user and application performance related problems. Thousand eyes is very useful to understand baseline network path for any application traffic and alert / allow administrators to troubleshoot when there is a deviation from baseline traffic. Any deviation from baseline could result into either additional delays causing performance issues or render application outage as the case may be.
  • Network path for a particular communication
  • Baseline network performance
  • Alert in case of any change in network path causing performance problems
  • Integration with applications like appdynamics is useful, but there are gaps. WE are unable to get appdynamics results into thousand eyes
  • Integration with Active directory
There are very few good products in this category to monitor network and impact on application performance due to network outage or changes. Impact to cloud based applications like Azure, GCP can give very good understanding on how these apps behave and impact to these apps can be monitored with thousand eyes.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Its critical for the IT Teams to know when member-facing applications are down BEFORE the members call the contact center to report it. We monitor business critical web applications, most of which interact directly with our membership.
  • Visibility
  • Flexability
  • Alerting
  • Cloud Agents
  • Test Scheduling- Allow the tests to be run at different schedules... i.e. every 5 min during business hours, but maybe only every 30 minutes after business hours
Thousand Eyes is very useful in monitoring any web applications that you need advanced visibility into. It's easy to monitor / poll an application to see if it responds, but it's great to be able to interact with that application and verify that the end user will have a good experience. If there are any errors being displayed, if load-times are too high, or if a particular feature isn't wokring.
June 09, 2023

none

Score 10 out of 10
Vetted Review
Verified User
Incentivized
St Luke's is using ThousandEyes for network analysis including dropped packets and network performance between all of our campuses.It is a great tool for reaching into our remote employees home networks to determine performance issues with webEAD Citrex and Teams conference calling. ThousandEyes is very scalable for any size company
  • root cause for network outages
  • network performance issues
  • Teams call drops
  • reporting
  • none i can think of
ThousandEyes is a great tool for troubleshooting network performance issues, finding root cause for outages, works well with our Cisco environment. ThousandEyes is a great tool for reaching into our remote users home network to troubleshoot network issues like Teams dropped calls. ThousandEyes has a great interface with our Cisco environment
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We got several buildings in different locations that needs to have daily meetings by MS Teams and improving user experience is part of the challenge we got from our board.
  • Give us feedback about Microsoft 365 services
  • Detailed reports about our ISP compliance and QoS
  • Metrics to show to our board about availability
  • Monitoring App Services on Azure
  • Local DNS lookup
Recommended to prevent network overflow, QoS in Microsoft services, information about network and cloud services.
Not recommended for in house development or to measure some client/server products such as Evolution, a payroll system
June 09, 2023

Comments

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently we are testing the TE and we are in a process of the POC. We are going to camparision this product with the existing product Solar Wind.TE going to be used as the Monitoring system for the Network internal and external.
  • Seeing the throughput of the point to point connection with the internal to external agents
  • Packet loss visibility end to end
  • Internet Customer access to the Web site to see the visiibility
  • in path determination the firewall presence
  • Web proxies
Best suited: Website availability, monitoring and toubleshooting
less appropriate when you have less budget for monitoring product
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is used to troubleshoot connectivity issues between end users and resources. We have used it to troubleshoot network slowdown issues, routing issues, bgp issues outside of our network. With each use, we have been able to find the issue in the network, and then remediate that issue and get our end users up and running.
  • netflow of systems
  • wan insight
  • Dashboard customization
  • Lan insight
  • alert notification via sms
  • more report ability
ThousandEyes was well suited to allow us to troubleshoot multiple issues so far. The ones that come to mind was a network slowdown issue (cause it is ALWAYS the network's fault), but after multiple reviews of data from ThousandEyes, it was proven it was not a network issue but a Microsoft Defender misconfiguration issue .
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