ThousandEyes Reviews

21 Ratings
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Score 9.0 out of 100

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Reviews (1-8 of 8)

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January 14, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it specifically within our Security Services business group to monitor the availability and performance of both our own platforms and customer infrastructures. As a service provider, it's critical that we understand how we are impacted by issues outside of our own network infrastructure. We also use the ThousandEyes service to understand the quality of our services from our customer's point of view.
  • Excellent UI that provides a lot of power without being overly complex.
  • APIs are full featured and easy to use.
  • Enterprise agent deployment is well packaged and documented.
  • Ability to share and export test results is immensely helpful.
  • Internet Insights has a lot of potential, as ThousandEye's user base continues to grow.
  • pricing model is complicated and mysterious.
  • There is a bit of a learning curve to understanding how tests and alerts work.
  • Would like more ability to organize and view test results. Using account groups helps, but a master view across account groups would be very useful.
  • would like more cloud agents inside eyeball networks.
It's an excellent tool for monitoring your infrastructure from your customer's point of view. There are a large number of cloud agents available and the ability to share exactly what you are looking at with anyone, even outside of your organization is excellent for customer service groups. There are many connector options to send alerts to common chat and network event management platforms, as well. If all you need are basic ping or network types of tests, these may be less expensive options for your use case, however.
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May 07, 2020
Shashank Pathak | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have used ThousandEyes for some of my clients because they have required some network surveillance and remote work capabilities for their employees. It is used by the whole team of my client and they feel secure while using this and have data transparency. I have also recommended this to some of my colleagues for their particular network-based requirements.
  • Real-Time Network Surveillance
  • Website Performance Tool and Support
  • Detailed VOIP Services
  • Not for beginners
  • Some extra help from developers required
  • Some modules are very complicated to set up.
ThousandEyes is very well suited for those who require all the network solutions in one place and have some developers on the team. It is not a good value for the money to grab a standalone service provider firm. So the best part is that all types of network support from setup to cloud service come in one package.
The support team of ThousandEyes is very cooperative and also they provide solutions very quickly with extensive reasoning for sticking on a particular path. I have personally interact many times and get explanatory solutions for my queries and concern. So overall, they work well with great knowledge and expertise in their field.
Read Shashank Pathak's full review
October 07, 2019
Manuel Ayala | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is used widely by the internal Telecom Support team for all sites (900+) and regions in the company. Is used mainly in two ways:
  • Proactive identification of incidents.
  • T-shooting active incidents.
  • Good synthetic monitoring capabilities.
  • Test multiple protocols and network ports emulating as close as possible the behaviors of real applications in production environments.
  • The number of possible tests and reports are very good.
  • API integration is very good to integrate with analytics.
  • The EndPoint agent (client installed on the user's PC) has very limited functionality, mostly only to monitor web (HTTP/HTTPS) transactions.
  • Synthetic monitoring only emulates connections to the respective server or other ThousandEyes agents. It does NOT emulate actual end-user transactions.
Good scenarios: Mainly used to measure network performance, not applications. Very strong with visual reports that aim to easily find pinpoint issues or simply abnormal behaviors to keep an eye on. Standard alerting capabilities and integration with other tools through KPIs. The new integration allows it to be deployed on Cisco 9K switches. Good to monitor Intranet and access to your applications from the Internet.

Bad scenarios: Not good to do deep-dive analysis on application performance (although it can do some basics on web transactions). It only does synthetic monitoring (emulates user transactions sending/receiving its own packets), doesn't analyze real user/server network packets or transactions (packet analysis). At the time of this review, it doesn't include specific wireless network monitoring capabilities.
You have online support from the tool itself 24/7 and they are very responsive. We also have a specific account manager and specific engineer assigned to help us with very specific questions for our environment. The level of response to our requirements is always super high. We have requested specific features to be added and these have been developed and introduced very quick tot he product (within weeks). Their DevOps and agile approach seems to pay off.
Read Manuel Ayala's full review
June 30, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
ThousandEyes gets utilized by our NOC and network department to proactively monitor for outages to critical resources so that we can start addressing and diagnosing before tickets start pouring in.
  • Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
  • Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
  • Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
  • Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
  • The elephant in the room is going to be cost. ThousandEyes is a great tool, but you will pay for it. There are other services that do a good job at providing a smaller subset of features compared to ThousandEyes. If all you need is that particular subset of features, ThousandEyes may not make fiscal sense for your organization.
  • As a subset of the cost issue, within the last 18 months or so the pricing on enterprise (local) agents has been modified in a way that seems not to benefit the customer. Previously enterprise agents had a flat monthly cost associated with them with unlimited test usage (the only limit on test usage was based on concurrent tests running at any given point in time). This meant that instead of using a cloud agent and paying per-test, you had the option of spinning up an cheap Digital Ocean droplet and creating your own cloud agent for external testing without using Cloud Agents. When the change was made they eliminated the flat per-agent cost and instead treated the pricing the same as that of the cloud agents but cutting the number of "cloud units" per test in half for tests run from enterprise agents. For organizations with under-utilized enterprise agents, this may be helpful financially, but for organizations that push their local agents to the limit, the cost skyrocketed.
  • BGP monitor peering sessions have been less than reliable. The data doesn't seem to be an issue, but the sessions seem to bounce or fail altogether on a fairly consistent basis. The routers or servers with which your routers peer sit behind some firewalls that have caused issues in the past.
ThousandEyes works well for BGP monitoring (e.g. watching for hijacks, monitoring external reachability, etc.). If you are already using a tool to perform these functions like BGPmon, going with ThousandEyes can absorb a lot of those features and save on OpEx compared to running two different tools. ThousandEyes also does a great job with reports. A great example of this is tracking availability/uptime. You can build reports including information like "what percentage of time was I not down" and put together reports about how many nines you had last month and pat yourself on the back. If you didn't have a great month, it's possible to isolate incidents that may have led to that reduced uptime, and help yourself find leverage for upgrades or enhancement. As with any tool, ThousandEyes is not going to be a good fit for your organization if only one or two individuals are ever going to use it. At its core, it really shines as a collaborative troubleshooting tool; if you're the only one troubleshooting through ThousandEyes and other people or departments are using other tools, its usefulness starts to fade a bit.

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June 01, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
ThousandEyes is being used as the monitoring tool for our infrastructure and application endpoints. ThousandEyes is used for worldwide monitoring of our company's resources connected with each other via the intranet. We have ThousandEyes agents installed at multiple locations in different geographies.
Before ThousandEyes, we were not able to pinpoint the root cause of the intermittent connectivity failure with our platforms
  • Fantastic Dashboard and GUI.
  • Excellent Performance in terms of issue identification and reporting.
  • Integration with multiple platforms so that alerts can be routed to the desired platforms like slack,scom etcq.
  • Good reporting features available.
  • Excellent Customer Support.
  • Documentation about the functionality can be improved.
  • It could have machine learning features embedded within to suggest solutions for the issues that it detects.
  • Cost could be another factor for a small organization.
ThousandEyes is best fit if you need to monitor your platforms, site, or API connectivity. It provides robust monitoring mechanisms for monitoring.
But in case you need detailed network issue analysis, then there are specific network monitoring tools on the market which can provide better insights as compared to ThousandEyes. The Reporting and Alerting features in ThousandEyes are awesome.
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January 12, 2018
Kevin Duffey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
RichRelevance is the Global Leader in Personalization with over 240 merchants and brands serving more than 550 sites in 44 countries and 32 languages. We serve over 1 Billion personalization decisions per day from 14 datacenters located across the world. We have enjoyed 100% uptime at our Front End datacenters for more than 8 years.

We use our ThousandEyes monitoring solution to create test paths, quality metrics and insights to the worldwide traffic. This is a partnership gamechanger for us – and my datacenter vendors like that I can talk to their level of understanding regional traffic and customer requirements. This creates a strong partnership with my providers and by extension better service to my customers.

Conversely to my providers, I can take our tests and provide live shares to our customer's Operations teams to drill down into response times, QOS and all delivery metrics from over 100 ThousandEyes test centers to our datacenters every few minutes. We test our 14 centers every 3-5 seconds from somewhere in the world.

They are core to our building trust in our services and our infrastructure. During Thanksgiving in 2016 when there was a 10Gb core route outage in Germany affecting all of central Europe and even routes to APAC and USA. TE alerted us early and we were able to provide charts and route issues to our affected customers. It changed what their perception was of “You are failing” to “the tubes were broken”. RichRelevance earned the trust of many of our customers in Europe that day. We were able to inform our customer faster and more detailed than their carrier/provider did – allowing them to get rerouted and back up within 30 mins. We have since used this tool to solve issues across the world within minutes, from bad routes to server latency, poor page loads or problematic customer implementations. We provide access to our Consultants, engineers and even customers via our NUC loaner program.

Since then we have expanded into using the Device Layer product, Agent to Agent testing and also bought the Intel NUC's that we share with customers to place ThousandEyes Enterprise agents inside their networks when they are experiencing issues. This provides true round-trip end to end metrics/insights via their Agent to Agent testing. This has created a really great partnership with the merchant's tech teams and RichRelevance's - having champions in the IT department is an awesome card to carry.

  • Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
  • Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
  • Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
  • Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.
  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
It is a must-have for SaaS vendors, bandwidth providers, and retailers where traffic and QoS is core to your business. To be able to say "It's not me it's you (or it's the internet router)" and be able to prove it is powerful!

For those that already have a mish mash of 3-5 products to do this (APMs, network monitors, application monitors) you may not want to rip out all that custom work that you built.
Read Kevin Duffey's full review
January 10, 2018
Jason Emery | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
ThousandEyes is used by our network engineering team for detailed internet reachability metrics and provides a valuable resource when troubleshooting connectivity between our customers and our data centers.
  • Detailed internet path analysis - helps us provide data to our ISPs when we experience upstream issues and get to a resolution more quickly.
  • Customer internet issues - we can also provide our customers geographic and ISP path analysis to identify when there are pathing problems outside our network and point them towards ISP-level recolution instead of debating whose network the issue is in.
  • Alerting of peering and reachability issues.
  • Pricing model is pretty steep with limited flexibility. You can't use "points" from one product to another for example. Also would like to see some applied credit capability - like if we host some endpoints why can't those be a credit towards our account?
  • Would love to see some integration with some other data like Internet health, ISP outages and alerts etc.
  • Possibly some kind of common-style explanation or description of where problems are within a specific timeframe. It takes a bit of hunting and digging to isolate an issue within a complex bidirectional path.
It's ideally suited to a managed data center or colocation environment with multiple ISPs and running BGP. Seems a bit more ideal for a service provider with specific customer locations rather than an internet-wide hosted service. There is a limited number of agents usable in the US so there are many gaps. You may have Comcast in Atlanta, but not Miami for example.

Not as ideal for service-level monitoring - i.e. does not replace an external service monitoring solution to provide broad performance analytics.
Read Jason Emery's full review
August 30, 2018
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using ThousandEyes to monitor server/hardware availability. The tool works very well and requires very little overhead/maintenance as it is a SaaS product. We have really been impressed with the power that the tool offers and it is a big improvement over our previous hardware monitoring solution.
  • Hardware/Server Monitoring is the core functionality and it does it very well.
  • The alerting engine is very powerful and easy to administer and configure.
  • The interface is very easy to use and the menu system is easy to navigate and find what you are looking for.
  • The search options work well and allow you to easily find data.
  • It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
  • Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
  • Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.
Great product, much better than some of the competing products and the contracting options are plentiful and it is generally cheaper than competing products. You get a lot of value for your money!
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Feature Scorecard Summary

Network monitoring (8)
Baseline threshold calculation (8)
Alerts (8)
Network capacity planning (8)
Network mapping (8)
Customizable reports (8)
Wireless infrastructure monitoring (6)

What is ThousandEyes?

ThousandEyes is Internet and Cloud Intelligence technology. Its Digital Experience Monitoring platform delivers a collectively powered view of the Internet, enabling enterprises and service providers to work together to improve the quality of digital experiences. Visibility provided by ThousandEyes enables users to optimize application delivery, end-user experience, and ongoing infrastructure investments.

ThousandEyes is based on a distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. The ThousandEyes platform leverages data collected from a fleet of vantage points throughout the global Internet, from within data centers and VPCs and on end user devices to expose dependencies that impact digital service delivery, allowing businesses to see, understand and improve how customers and employees experience websites, applications or services.

The vendor states it is currently used across industry sectors, including Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing, and education. Cisco announced its intent to acquire ThousandEyes in early 2020, to extend its monitoring and visibility portfolio.

ThousandEyes Features

Network Performance Monitoring Features

Has featureNetwork monitoring
Has featureBaseline threshold calculation
Has featureAlerts
Has featureNetwork capacity planning
Has featureNetwork mapping
Has featureCustomizable reports
Has featureWireless infrastructure monitoring

ThousandEyes Screenshots

ThousandEyes Integrations

Slack, HipChat, PagerDuty, Webhooks

ThousandEyes Competitors

AppNeta, Catchpoint, Dynatrace, SolarWinds, LiveAction

ThousandEyes Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

ThousandEyes Support Options

 Free VersionPaid Version
Video Tutorials / Webinar
Live Chat

ThousandEyes Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All
Supported Languages: English