Reviews (1-5 of 5)
Before ThousandEyes, we were not able to pinpoint the root cause of the intermittent connectivity failure with our platforms
- Fantastic Dashboard and GUI.
- Excellent Performance in terms of issue identification and reporting.
- Integration with multiple platforms so that alerts can be routed to the desired platforms like slack,scom etcq.
- Good reporting features available.
- Excellent Customer Support.
- Documentation about the functionality can be improved.
- It could have machine learning features embedded within to suggest solutions for the issues that it detects.
- Cost could be another factor for a small organization.
But in case you need detailed network issue analysis, then there are specific network monitoring tools on the market which can provide better insights as compared to ThousandEyes. The Reporting and Alerting features in ThousandEyes are awesome.
- Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
- Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
- Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
- Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.
- The elephant in the room is going to be cost. ThousandEyes is a great tool, but you will pay for it. There are other services that do a good job at providing a smaller subset of features compared to ThousandEyes. If all you need is that particular subset of features, ThousandEyes may not make fiscal sense for your organization.
- As a subset of the cost issue, within the last 18 months or so the pricing on enterprise (local) agents has been modified in a way that seems not to benefit the customer. Previously enterprise agents had a flat monthly cost associated with them with unlimited test usage (the only limit on test usage was based on concurrent tests running at any given point in time). This meant that instead of using a cloud agent and paying per-test, you had the option of spinning up an cheap Digital Ocean droplet and creating your own cloud agent for external testing without using Cloud Agents. When the change was made they eliminated the flat per-agent cost and instead treated the pricing the same as that of the cloud agents but cutting the number of "cloud units" per test in half for tests run from enterprise agents. For organizations with under-utilized enterprise agents, this may be helpful financially, but for organizations that push their local agents to the limit, the cost skyrocketed.
- BGP monitor peering sessions have been less than reliable. The data doesn't seem to be an issue, but the sessions seem to bounce or fail altogether on a fairly consistent basis. The routers or servers with which your routers peer sit behind some firewalls that have caused issues in the past.
- Hardware/Server Monitoring is the core functionality and it does it very well.
- The alerting engine is very powerful and easy to administer and configure.
- The interface is very easy to use and the menu system is easy to navigate and find what you are looking for.
- The search options work well and allow you to easily find data.
- It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
- Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
- Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.
We use our ThousandEyes monitoring solution to create test paths, quality metrics and insights to the worldwide traffic. This is a partnership gamechanger for us – and my datacenter vendors like that I can talk to their level of understanding regional traffic and customer requirements. This creates a strong partnership with my providers and by extension better service to my customers.
Conversely to my providers, I can take our tests and provide live shares to our customer's Operations teams to drill down into response times, QOS and all delivery metrics from over 100 ThousandEyes test centers to our datacenters every few minutes. We test our 14 centers every 3-5 seconds from somewhere in the world.
They are core to our building trust in our services and our infrastructure. During Thanksgiving in 2016 when there was a 10Gb core route outage in Germany affecting all of central Europe and even routes to APAC and USA. TE alerted us early and we were able to provide charts and route issues to our affected customers. It changed what their perception was of “You are failing” to “the tubes were broken”. RichRelevance earned the trust of many of our customers in Europe that day. We were able to inform our customer faster and more detailed than their carrier/provider did – allowing them to get rerouted and back up within 30 mins. We have since used this tool to solve issues across the world within minutes, from bad routes to server latency, poor page loads or problematic customer implementations. We provide access to our Consultants, engineers and even customers via our NUC loaner program.
Since then we have expanded into using the Device Layer product, Agent to Agent testing and also bought the Intel NUC's that we share with customers to place ThousandEyes Enterprise agents inside their networks when they are experiencing issues. This provides true round-trip end to end metrics/insights via their Agent to Agent testing. This has created a really great partnership with the merchant's tech teams and RichRelevance's - having champions in the IT department is an awesome card to carry.
- Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
- Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
- Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
- Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.
- Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
For those that already have a mish mash of 3-5 products to do this (APMs, network monitors, application monitors) you may not want to rip out all that custom work that you built.
- Detailed internet path analysis - helps us provide data to our ISPs when we experience upstream issues and get to a resolution more quickly.
- Customer internet issues - we can also provide our customers geographic and ISP path analysis to identify when there are pathing problems outside our network and point them towards ISP-level recolution instead of debating whose network the issue is in.
- Alerting of peering and reachability issues.
- Pricing model is pretty steep with limited flexibility. You can't use "points" from one product to another for example. Also would like to see some applied credit capability - like if we host some endpoints why can't those be a credit towards our account?
- Would love to see some integration with some other data like Internet health, ISP outages and alerts etc.
- Possibly some kind of common-style explanation or description of where problems are within a specific timeframe. It takes a bit of hunting and digging to isolate an issue within a complex bidirectional path.
Not as ideal for service-level monitoring - i.e. does not replace an external service monitoring solution to provide broad performance analytics.
ThousandEyes Scorecard Summary
Feature Scorecard Summary
ThousandEyes is a network intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience, and ongoing infrastructure investments.
The vendor’s value proposition is that ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of network intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
Additionally, the vendor says the ThousandEyes solution is ubiquitous across industry sectors; customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing, and education.
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