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ThousandEyes, from the company of the same name in San Francisco, is network performance monitoring technology.https://dudodiprj2sv7.cloudfront.net/product-logos/SN/ve/F800GXE60WMZ.JPEGGreat product that is easy to use and very powerful!We are using ThousandEyes to monitor server/hardware availability. The tool works very well and requires very little overhead/maintenance as it is a SaaS product. We have really been impressed with the power that the tool offers and it is a big improvement over our previous hardware monitoring solution.,Hardware/Server Monitoring is the core functionality and it does it very well. The alerting engine is very powerful and easy to administer and configure. The interface is very easy to use and the menu system is easy to navigate and find what you are looking for. The search options work well and allow you to easily find data.,It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring. Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average. Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.,10,We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution. ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with. We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.,,Dynatrace, Splunk Enterprise, ORION EnterpriseBuilding Customer trust and ITOps partners with ThousandEyesRichRelevance is the Global Leader in Personalization with over 240 merchants and brands serving more than 550 sites in 44 countries and 32 languages. We serve over 1 Billion personalization decisions per day from 14 datacenters located across the world. We have enjoyed 100% uptime at our Front End datacenters for more than 8 years. We use our ThousandEyes monitoring solution to create test paths, quality metrics and insights to the worldwide traffic. This is a partnership gamechanger for us – and my datacenter vendors like that I can talk to their level of understanding regional traffic and customer requirements. This creates a strong partnership with my providers and by extension better service to my customers.Conversely to my providers, I can take our tests and provide live shares to our customer's Operations teams to drill down into response times, QOS and all delivery metrics from over 100 ThousandEyes test centers to our datacenters every few minutes. We test our 14 centers every 3-5 seconds from somewhere in the world.They are core to our building trust in our services and our infrastructure. During Thanksgiving in 2016 when there was a 10Gb core route outage in Germany affecting all of central Europe and even routes to APAC and USA. TE alerted us early and we were able to provide charts and route issues to our affected customers. It changed what their perception was of “You are failing” to “the tubes were broken”. RichRelevance earned the trust of many of our customers in Europe that day. We were able to inform our customer faster and more detailed than their carrier/provider did – allowing them to get rerouted and back up within 30 mins. We have since used this tool to solve issues across the world within minutes, from bad routes to server latency, poor page loads or problematic customer implementations. We provide access to our Consultants, engineers and even customers via our NUC loaner program.Since then we have expanded into using the Device Layer product, Agent to Agent testing and also bought the Intel NUC's that we share with customers to place ThousandEyes Enterprise agents inside their networks when they are experiencing issues. This provides true round-trip end to end metrics/insights via their Agent to Agent testing. This has created a really great partnership with the merchant's tech teams and RichRelevance's - having champions in the IT department is an awesome card to carry.,Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed. Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes. Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team. Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.,Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.,10,Building the trust from our Merchants is core when you come to renewal time. Trust builds partnerships, builds stickiness and allows for easier upsells or contract renewals. Having a champion in IT that touts your service is important to the business, it removes a large portion of friction in the business to get services implemented and working to its peak. Flexibility in pricing can be better. How they measure the number of agents being used can get thorny. When you build and tear down virtual servers a lot it can appear there are more agents running than there are. Once we understood how they measure we were able to better utilize the product efficiently.,Dynatrace Application Monitoring, Keynote Systems, Zabbix and Nagios,DatadogThousandEyes ReviewThousandEyes is used by our network engineering team for detailed internet reachability metrics and provides a valuable resource when troubleshooting connectivity between our customers and our data centers.,Detailed internet path analysis - helps us provide data to our ISPs when we experience upstream issues and get to a resolution more quickly. Customer internet issues - we can also provide our customers geographic and ISP path analysis to identify when there are pathing problems outside our network and point them towards ISP-level recolution instead of debating whose network the issue is in. Alerting of peering and reachability issues.,Pricing model is pretty steep with limited flexibility. You can't use "points" from one product to another for example. Also would like to see some applied credit capability - like if we host some endpoints why can't those be a credit towards our account? Would love to see some integration with some other data like Internet health, ISP outages and alerts etc. Possibly some kind of common-style explanation or description of where problems are within a specific timeframe. It takes a bit of hunting and digging to isolate an issue within a complex bidirectional path.,8,The single best thing is that it gives our network engineers data to quickly identify internet routing and performance issues affecting our customers. Has greatly reduced the finger-pointing between us and our customers.,LogicMonitor, Sumo Logic, ManageEngine OpManager
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ThousandEyes
9 Ratings
Score 8.9 out of 101
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ThousandEyes Reviews

ThousandEyes
9 Ratings
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Score 8.9 out of 101
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August 30, 2018

ThousandEyes Review: "Great product that is easy to use and very powerful!"

Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using ThousandEyes to monitor server/hardware availability. The tool works very well and requires very little overhead/maintenance as it is a SaaS product. We have really been impressed with the power that the tool offers and it is a big improvement over our previous hardware monitoring solution.
  • Hardware/Server Monitoring is the core functionality and it does it very well.
  • The alerting engine is very powerful and easy to administer and configure.
  • The interface is very easy to use and the menu system is easy to navigate and find what you are looking for.
  • The search options work well and allow you to easily find data.
  • It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
  • Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
  • Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.
Great product, much better than some of the competing products and the contracting options are plentiful and it is generally cheaper than competing products. You get a lot of value for your money!
Read this authenticated review
Kevin Duffey profile photo
January 12, 2018

Review: "Building Customer trust and ITOps partners with ThousandEyes"

Score 10 out of 10
Vetted Review
Verified User
Review Source
RichRelevance is the Global Leader in Personalization with over 240 merchants and brands serving more than 550 sites in 44 countries and 32 languages. We serve over 1 Billion personalization decisions per day from 14 datacenters located across the world. We have enjoyed 100% uptime at our Front End datacenters for more than 8 years.

We use our ThousandEyes monitoring solution to create test paths, quality metrics and insights to the worldwide traffic. This is a partnership gamechanger for us – and my datacenter vendors like that I can talk to their level of understanding regional traffic and customer requirements. This creates a strong partnership with my providers and by extension better service to my customers.

Conversely to my providers, I can take our tests and provide live shares to our customer's Operations teams to drill down into response times, QOS and all delivery metrics from over 100 ThousandEyes test centers to our datacenters every few minutes. We test our 14 centers every 3-5 seconds from somewhere in the world.

They are core to our building trust in our services and our infrastructure. During Thanksgiving in 2016 when there was a 10Gb core route outage in Germany affecting all of central Europe and even routes to APAC and USA. TE alerted us early and we were able to provide charts and route issues to our affected customers. It changed what their perception was of “You are failing” to “the tubes were broken”. RichRelevance earned the trust of many of our customers in Europe that day. We were able to inform our customer faster and more detailed than their carrier/provider did – allowing them to get rerouted and back up within 30 mins. We have since used this tool to solve issues across the world within minutes, from bad routes to server latency, poor page loads or problematic customer implementations. We provide access to our Consultants, engineers and even customers via our NUC loaner program.

Since then we have expanded into using the Device Layer product, Agent to Agent testing and also bought the Intel NUC's that we share with customers to place ThousandEyes Enterprise agents inside their networks when they are experiencing issues. This provides true round-trip end to end metrics/insights via their Agent to Agent testing. This has created a really great partnership with the merchant's tech teams and RichRelevance's - having champions in the IT department is an awesome card to carry.

  • Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
  • Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
  • Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
  • Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.
  • Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.
It is a must-have for SaaS vendors, bandwidth providers, and retailers where traffic and QoS is core to your business. To be able to say "It's not me it's you (or it's the internet router)" and be able to prove it is powerful!

For those that already have a mish mash of 3-5 products to do this (APMs, network monitors, application monitors) you may not want to rip out all that custom work that you built.
Read Kevin Duffey's full review
Jason Emery profile photo
January 10, 2018

"ThousandEyes Review"

Score 8 out of 10
Vetted Review
Verified User
Review Source
ThousandEyes is used by our network engineering team for detailed internet reachability metrics and provides a valuable resource when troubleshooting connectivity between our customers and our data centers.
  • Detailed internet path analysis - helps us provide data to our ISPs when we experience upstream issues and get to a resolution more quickly.
  • Customer internet issues - we can also provide our customers geographic and ISP path analysis to identify when there are pathing problems outside our network and point them towards ISP-level recolution instead of debating whose network the issue is in.
  • Alerting of peering and reachability issues.
  • Pricing model is pretty steep with limited flexibility. You can't use "points" from one product to another for example. Also would like to see some applied credit capability - like if we host some endpoints why can't those be a credit towards our account?
  • Would love to see some integration with some other data like Internet health, ISP outages and alerts etc.
  • Possibly some kind of common-style explanation or description of where problems are within a specific timeframe. It takes a bit of hunting and digging to isolate an issue within a complex bidirectional path.
It's ideally suited to a managed data center or colocation environment with multiple ISPs and running BGP. Seems a bit more ideal for a service provider with specific customer locations rather than an internet-wide hosted service. There is a limited number of agents usable in the US so there are many gaps. You may have Comcast in Atlanta, but not Miami for example.

Not as ideal for service-level monitoring - i.e. does not replace an external service monitoring solution to provide broad performance analytics.
Read Jason Emery's full review

ThousandEyes Scorecard Summary

Feature Scorecard Summary

Network monitoring (3)
6.7
Baseline threshold calculation (3)
8.1
Alerts (3)
7.7
Network capacity planning (3)
7.4
Network mapping (3)
9.0
Customizable reports (3)
8.0
Wireless infrastructure monitoring (2)
7.5

About ThousandEyes

ThousandEyes is a network intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience, and ongoing infrastructure investments.

The vendor’s value proposition is that ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of network intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

Additionally, the vendor says the ThousandEyes solution is ubiquitous across industry sectors; customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing, and education.

ThousandEyes Features

Network Performance Monitoring Features
Does not have featureAutomated network device discovery
Has featureNetwork monitoring
Has featureBaseline threshold calculation
Has featureAlerts
Has featureNetwork capacity planning
Does not have featurePacket capture analysis
Has featureNetwork mapping
Has featureCustomizable reports
Has featureWireless infrastructure monitoring
Does not have featureHardware health monitoring

ThousandEyes Screenshots

ThousandEyes Integrations

Slack, HipChat, PagerDuty, Webhooks

ThousandEyes Competitors

AppNeta, Catchpoint, SolarWinds

Pricing

Has featureFree Trial Available?Yes
Has featureFree or Freemium Version Available?Yes
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

ThousandEyes Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Live Chat
Email

ThousandEyes Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No
Supported Countries:All
Supported Languages: English