TrustRadius
ThousandEyes offers Digital Experience Monitoring that integrates application performance monitoring within a broader network monitoring platform. It primarily focuses on connectivity monitoring and supports SaaS and hybrid systems monitoring.https://media.trustradius.com/product-logos/SN/ve/F800GXE60WMZ.JPEGThousandEyesThousandEyes - A robust tool for connectivity monitoring2019-06-01T19:46:51.440ZThousandEyes is being used as the monitoring tool for our infrastructure and application endpoints. ThousandEyes is used for worldwide monitoring of our company's resources connected with each other via the intranet. We have ThousandEyes agents installed at multiple locations in different geographies.
Before ThousandEyes, we were not able to pinpoint the root cause of the intermittent connectivity failure with our platforms,Fantastic Dashboard and GUI.
Excellent Performance in terms of issue identification and reporting.
Integration with multiple platforms so that alerts can be routed to the desired platforms like slack,scom etcq.
Good reporting features available.
Excellent Customer Support.,Documentation about the functionality can be improved.
It could have machine learning features embedded within to suggest solutions for the issues that it detects.
Cost could be another factor for a small organization.,10,Platform connectivity issue identification has helped us to improve our platform availability.
ThousandEyes' alerting features have helped us to transform our monitoring from 24*7 monitoring to action only in case of an issue.
ThousandEyes reporting features have helped us to analyze the network performance over a period of time and better judge for future planning of infrastructure requirements.,SolarWinds Network Performance Monitor, Splunk Enterprise and Nagios,Visual Studio IDE, Azure DevOps (formerly VSTS), Azure Active DirectoryVaibhav GuptaPowerful troubleshooting if you have the $$$2019-06-30T16:46:34.835ZThousandEyes gets utilized by our NOC and network department to proactively monitor for outages to critical resources so that we can start addressing and diagnosing before tickets start pouring in.,Alerting on outages. ThousandEyes provides a few different options to receive alerts: you can have alerts emailed to a subset of (or all) users, there is a basic Slack integration, and if more flexibility is required (or your preferred method of being alerted isn't built-in) webhooks can be used to hit another API.
Speeding up mean time to resolution (or mean time to innocence if you're a more siloed and blame-happy organization). Failure alerts can be configured to include the cause of the failure instead of just "resource x is down." For example, the alerts can come out and say that a website was down due to an HTTP 500, which will help prevent staff from spinning their wheels trying to diagnose the network from the client to the web server.
Post mortems and root cause analyses. After an outage has been resolved, it is possible to go back for up to 30 days without losing any level of detail for the test in question, and to view information like the DNS response received, the network path taken by the traffic, and any added latency incurred by an individual link. It can also be used to view Internet routing changes surrounding the incident.
Support. Every ticket or chat I have opened has been met by a friendly and helpful staff member that has been able to provide helpful insight into what is causing a particular issue, and what steps they will take on their side to resolve an issue or provide suggestions of steps to take on our side if necessary.,The elephant in the room is going to be cost. ThousandEyes is a great tool, but you will pay for it. There are other services that do a good job at providing a smaller subset of features compared to ThousandEyes. If all you need is that particular subset of features, ThousandEyes may not make fiscal sense for your organization.
As a subset of the cost issue, within the last 18 months or so the pricing on enterprise (local) agents has been modified in a way that seems not to benefit the customer. Previously enterprise agents had a flat monthly cost associated with them with unlimited test usage (the only limit on test usage was based on concurrent tests running at any given point in time). This meant that instead of using a cloud agent and paying per-test, you had the option of spinning up an cheap Digital Ocean droplet and creating your own cloud agent for external testing without using Cloud Agents. When the change was made they eliminated the flat per-agent cost and instead treated the pricing the same as that of the cloud agents but cutting the number of "cloud units" per test in half for tests run from enterprise agents. For organizations with under-utilized enterprise agents, this may be helpful financially, but for organizations that push their local agents to the limit, the cost skyrocketed.
BGP monitor peering sessions have been less than reliable. The data doesn't seem to be an issue, but the sessions seem to bounce or fail altogether on a fairly consistent basis. The routers or servers with which your routers peer sit behind some firewalls that have caused issues in the past.,8,ThousandEyes has helped us quickly isolate issues on some high-profile (within the organization) incidents and whether the network (internally or on the Internet) is at fault. If it is, it becomes easier to see the "where" of the issues quicker so we can move onto what the issue is faster. In the case of non-network related issues, it helps us get the appropriate teams or individuals involved sooner.,Verified UserGreat product that is easy to use and very powerful!2018-08-31T03:01:36.626ZWe are using ThousandEyes to monitor server/hardware availability. The tool works very well and requires very little overhead/maintenance as it is a SaaS product. We have really been impressed with the power that the tool offers and it is a big improvement over our previous hardware monitoring solution.,Hardware/Server Monitoring is the core functionality and it does it very well.
The alerting engine is very powerful and easy to administer and configure.
The interface is very easy to use and the menu system is easy to navigate and find what you are looking for.
The search options work well and allow you to easily find data.,It is a not a true network monitoring/troubleshooting platform even though users sometimes try to use it as such. We initially purchased the product for just Network monitoring and found it lacking in certain areas. There are far superior tools built specifically for Network Monitoring.
Support is average at best and this is a place where lots of product companies stumble. They are not bad at support, but just average.
Alerting is powerful but you can easily get lost in the options if you are not careful and end up blasting users with tons of emails. Need to get training and experiment with a small user base before enterprise rollout.,10,We use the product to monitor our servers/hardware and added an APM tool to measure application specific performance. Between the two products we were able to save money over a previous solution.
ThousandEyes has a fast and efficient sales force and it is easy to get started with the product. You get to ROI faster with the tool because there is less overhead up front and the company is easy to contract with.
We are able to get real time hardware data on our environment that we can TRUST! Overall this product has already paid for itself.,,Dynatrace, Splunk Enterprise, ORION EnterpriseVerified UserBuilding Customer trust and ITOps partners with ThousandEyes2018-01-12T19:03:54.031ZRichRelevance is the Global Leader in Personalization with over 240 merchants and brands serving more than 550 sites in 44 countries and 32 languages. We serve over 1 Billion personalization decisions per day from 14 datacenters located across the world. We have enjoyed 100% uptime at our Front End datacenters for more than 8 years.
We use our ThousandEyes monitoring solution to create test paths, quality metrics and insights to the worldwide traffic. This is a partnership gamechanger for us – and my datacenter vendors like that I can talk to their level of understanding regional traffic and customer requirements. This creates a strong partnership with my providers and by extension better service to my customers.Conversely to my providers, I can take our tests and provide live shares to our customer's Operations teams to drill down into response times, QOS and all delivery metrics from over 100 ThousandEyes test centers to our datacenters every few minutes. We test our 14 centers every 3-5 seconds from somewhere in the world.They are core to our building trust in our services and our infrastructure. During Thanksgiving in 2016 when there was a 10Gb core route outage in Germany affecting all of central Europe and even routes to APAC and USA. TE alerted us early and we were able to provide charts and route issues to our affected customers. It changed what their perception was of “You are failing” to “the tubes were broken”. RichRelevance earned the trust of many of our customers in Europe that day. We were able to inform our customer faster and more detailed than their carrier/provider did – allowing them to get rerouted and back up within 30 mins. We have since used this tool to solve issues across the world within minutes, from bad routes to server latency, poor page loads or problematic customer implementations. We provide access to our Consultants, engineers and even customers via our NUC loaner program.Since then we have expanded into using the Device Layer product, Agent to Agent testing and also bought the Intel NUC's that we share with customers to place ThousandEyes Enterprise agents inside their networks when they are experiencing issues. This provides true round-trip end to end metrics/insights via their Agent to Agent testing. This has created a really great partnership with the merchant's tech teams and RichRelevance's - having champions in the IT department is an awesome card to carry.,Agent to Agent testing. Full round trip test. Have a customer using a Server Side API that is having an issue. Loan a Nuc, or have them install the ThousandEyes agent in their network. You'll find the issue guaranteed.
Device Layer vision - ability to see from the server, through the Firewall, switches Proxy and internet. Measure jitter, latency, response time, load time and see the path your packet takes.
Share your tests live. Provide the customer a link to a live test, they can see what you do, review your metrics and verify your tests. They can also use it as a tool to better their service. Build the trust and stickiness with your customers' most difficult users - the IT Operations team.
Validate your QOS and routes for VOIP, video conferences, and data traffic. Highly flexible and configurable complete with transaction-based testing, custom headers, calls and tools to mimic any scenario you need.,Continue to innovate and support more and more services. In the world of IOT and point to point traffic being more and more prevalent creating a flexible product is fantastic. Build on the end user product, last mile and even more sharing.,10,Building the trust from our Merchants is core when you come to renewal time. Trust builds partnerships, builds stickiness and allows for easier upsells or contract renewals.
Having a champion in IT that touts your service is important to the business, it removes a large portion of friction in the business to get services implemented and working to its peak.
Flexibility in pricing can be better. How they measure the number of agents being used can get thorny. When you build and tear down virtual servers a lot it can appear there are more agents running than there are. Once we understood how they measure we were able to better utilize the product efficiently.,Dynatrace Application Monitoring, Keynote Systems, Zabbix and Nagios,DatadogKevin DuffeyThousandEyes Review2018-01-10T22:28:28.301ZThousandEyes is used by our network engineering team for detailed internet reachability metrics and provides a valuable resource when troubleshooting connectivity between our customers and our data centers.,Detailed internet path analysis - helps us provide data to our ISPs when we experience upstream issues and get to a resolution more quickly.
Customer internet issues - we can also provide our customers geographic and ISP path analysis to identify when there are pathing problems outside our network and point them towards ISP-level recolution instead of debating whose network the issue is in.
Alerting of peering and reachability issues.,Pricing model is pretty steep with limited flexibility. You can't use "points" from one product to another for example. Also would like to see some applied credit capability - like if we host some endpoints why can't those be a credit towards our account?
Would love to see some integration with some other data like Internet health, ISP outages and alerts etc.
Possibly some kind of common-style explanation or description of where problems are within a specific timeframe. It takes a bit of hunting and digging to isolate an issue within a complex bidirectional path.,8,The single best thing is that it gives our network engineers data to quickly identify internet routing and performance issues affecting our customers. Has greatly reduced the finger-pointing between us and our customers.,LogicMonitor, Sumo Logic, ManageEngine OpManagerJason Emery
Unspecified
ThousandEyes
14 Ratings
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