Features and Usability go hand in hand. Powerful features that met our business need coupled with usability. If a tool is powerful but hard to use, it won't gain traction. Likewise, if a tool is easy to use but the functionality won't meet the business need, we would have no use for it. Scribe hit both aspects for us, powerful features that met the business need and usability that we could figure out easy enough without Scribe becoming someone's full-time role.