TIBCO Cloud Integration (including BusinessWorks and Scribe) Reviews

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Score 8.1 out of 100

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Reviews (1-19 of 19)

Guy DeBacker | TrustRadius Reviewer
December 06, 2019

The easiest way to replicate our Dynamics 365 CRM data on premise

Score 8 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

My most recent ticket was one such situation. It initially was picked up by a first level support engineer but because of holidays it was put on hold. Then "out of the blue" a French second level support engineer took over the case and we had a screen sharing session to have look to our on premise agent installation. There he immediately a possible cause for the issue we had, and he was spot on.
He was an extremely friendly person who really helped me out at that time and resolved my case in a very short time. I was very pleased with the way this case was handled.
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Leonardo Cruz | TrustRadius Reviewer
December 16, 2019

TIBCO BusinessWorks Review by Leonardo Cruz Mesa

Score 10 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

They leverage on platforms to handle adequate traceability of cases.
They request enough information to be able to deal with the case in an efficient efficient way.

Attention always handle excellent customer service.


Unfortunately, the use in TIBCO Cloud ™ Integration has been using the FREE platform since in Colombia we do not have clintes for this reason we have not required to use the support.

In the case of TIBCO BW 5 and 6 it has been excellent.

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Joshua Moesa | TrustRadius Reviewer
December 10, 2019

Interconnect everything fast and accurate

Score 9 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

Overall, support from TIBCO is good. The latest releases of version 5 are very stable so no real big issues encountered there. Currently we're in the process of implementing solutions with Container Edition (BWCE). Also no big issues encountered yet.
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Anonymous | TrustRadius Reviewer
December 09, 2019

Great for Dynamics CRM

Score 9 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

I had problems moving a solution between organizations. I was called (they considered my local time) and solved it whithin minutes.
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Anonymous | TrustRadius Reviewer
December 06, 2019

Efficiently Integrates Data from Multiple Sources

Score 9 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

The few times I have contacted TIBCO Scribe for support, the technicians have always been helpful and quick to respond. I have have never had issues so far where the support was not exceptional.
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Alex Kipkirui | TrustRadius Reviewer
July 30, 2019

A land of TIBCO Masters

Score 10 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

There is this time I needed to add two machines in different subnets to the same domain.I struggled for hours and then I raised a ticket with tibco support.The support guy created a conference call and I joined and we started troubleshooting the issue and noted that the reason I could not add the machine in a different subnet was because the rvd processes in both machines could not communicate.He sent me the settings to apply and on applying the same,I was able to have the 2 machines in the same domain within half an hour of concluding the support call
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Vivek Kumar | TrustRadius Reviewer
November 27, 2018

TIBCO during age of technology disruption

Score 9 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

During Production incident which occurred due to a hardware failure, one of their most capable staff gave us timely support and we were able to solve problem without business getting affected.
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Juan Francisco Tavira | TrustRadius Reviewer
November 28, 2018

BusinessWorks overview

Score 9 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

In a few cases the incident was so complex that TIBCO made engineering contact with us so they could review the source code of their product to find out why there was an error, finally solved!
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Ilham AB | TrustRadius Reviewer
November 28, 2018

TIBCO BusinessWorks is SOLID

Score 9 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

The TIBCO support team always available 24 x 7 for supporting our main business. Sometimes they also come onsite to assist the big projects and unresolved problems. So, with this confidence level, we are satisfied with the overall support from the TIBCO team. Especially their dedicated person and PIC for our company.
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Atul Gupta | TrustRadius Reviewer
November 27, 2018

TIBCO Integrations

Score 10 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

During deployment of phase I, TIBCO engaged the senior support person in timely way.
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Anonymous | TrustRadius Reviewer
November 28, 2018

Good product with few areas of improvement

Score 10 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

We were planing to move an application to production environment. But to due to some installation issues, REST plugins were throwing errors in PreProduction environment. With small period of time we have to find the solution before moving to production. Where TIBCO support team jumped into the issue and help with solution in short period of time.
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Anonymous | TrustRadius Reviewer
November 27, 2018

BW from prem to cloud

Score 10 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

there were performance issues due to one version of BW, and we interacted strongly with Support and Engineering to have an Engineering Build fixing these performance issues, which we finally did
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Anonymous | TrustRadius Reviewer
November 27, 2018

Highly capable but needs easier user workflow/GUI

Score 8 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

We lodged a support ticket to receive support on configuring a process to work with a specific data source that was not usually done out of the box. We received a reply from the support team within 24 hours and they were very helpful in gathering our requirements and guiding us through the process in an easy way.
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Anonymous | TrustRadius Reviewer
November 28, 2018

High Quality and Faster System Integration

Score 7 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

We was migrating, for the first time, for an our customer from 5.* to 6.
We had many problems due difference between adapter (DB, SAP) and plug-in, but tibco support solve different issue very fast.
Support was fundamental in that migration
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Srinivasa Rao Velineni | TrustRadius Reviewer
September 03, 2018

TIBCO BusinessWorks Review

Score 10 out of 10
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Exceptional Examples of TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

I am happy when Tibco provided the custom palettes for SFTP activities and that was a big help for us. I am very happy with the product and overall support. There is a good enough information on best practices, support docs and guidelines. I noticed continuous updates to the versions and patches.
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Feature Scorecard Summary

Pre-built connectors (97)
7.4
Connector modification (8)
7.3
Support for real-time and batch integration (95)
7.3
Data quality services (6)
7.2
Data security features (7)
6.7
Monitoring console (97)
6.4

About TIBCO Cloud Integration (including BusinessWorks and Scribe)

TIBCO Cloud™ Integration is an enterprise iPaaS platform. It offers capabilities matching users of various skill levels, so that they can connect cloud apps, build hybrid integration flows across on-premises systems, and develop microservices and IoT edge applications. It takes a drag-and-drop and API-led design approach, and has a deploy-anywhere model. The vendor's goal is to help users get their apps connected more quickly and easily.

TIBCO Cloud Integration (including BusinessWorks and Scribe) Features

Cloud Data Integration Features
Has featurePre-built connectors
Does not have featureConnector modification
Has featureSupport for real-time and batch integration
Does not have featureData quality services
Does not have featureData security features
Has featureMonitoring console
Additional Features
Has featureZero Code Graphical Designer
Has featureContainer and PaaS Support
Has featureEnterprise Scale

TIBCO Cloud Integration (including BusinessWorks and Scribe) Screenshots

TIBCO Cloud Integration (including BusinessWorks and Scribe) Video

Watch Accelerating Innovation with API-Led Integration

TIBCO Cloud Integration (including BusinessWorks and Scribe) Downloadables

TIBCO Cloud Integration (including BusinessWorks and Scribe) Integrations

Salesforce.com, HubSpot, Microsoft SQL Server, Marketo, Microsoft Dynamics GP, SAP ERP, MySQL, Oracle Database (legacy), Oracle Eloqua, NetSuite, Sugar Sell (SugarCRM), PostgreSQL, Pardot, ServiceNow, Shopify, Google Analytics, Jira Software, Sage Intacct, ON24, Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Microsoft Dynamics 365 for Finance and Operations (formerly Dynamics AX), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), Magento Commerce Cloud (formerly Magento)

TIBCO Cloud Integration (including BusinessWorks and Scribe) Competitors

Dell Boomi, Mulesoft, IBM

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
BasicStarting from $400 per month, billed annuallynumber of iPaaS apps
PremiumStarting from $1,500 per month, billed annuallynumber of iPaaS apps; includes additional functionality

For more details, see https://www.tibco.com/products/cloud-integration/pricing-plans

TIBCO Cloud Integration (including BusinessWorks and Scribe) Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

TIBCO Cloud Integration (including BusinessWorks and Scribe) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No
Supported Countries:Global
Supported Languages: English