Ticker

Easy to use and manage various channels: Users have found the platform easy to navigate and handle different communication channels with customers and external users. Several reviewers appreciate the simplicity of the platform, allowing them to efficiently organize all their chats in one place. Convenient for managing multiple users: Many users express satisfaction with the ability to manage multiple users using the same app for WhatsApp, Messenger, and other channels. This feature is particularly useful for businesses with a team of customer service representatives who can access and respond to messages from a centralized platform. Provides necessary tools for business management: Reviewers highlight that the platform offers essential tools for managing their business, staff, and customers effectively. These tools include features such as conversation routing, chat data analysis, as well as integration with WhatsApp Multi-Agent Chatbot. Users appreciate having these functionalities readily available without incurring implementation costs. Overall, customers are positive about the convenience and functionality provided by the platform for managing customer interactions across different channels.

Limited functionalities: Some users have mentioned that the software could benefit from incorporating more features to enhance the overall user experience.

Slow response time during non-working days or holidays: Several reviewers have expressed a desire for a longer response time for tickets that are not attended to, especially on non-working days or during long holidays.

Lack of mobile app: A common request from customers is the availability of a mobile app for Android and iOS. They consider this feature to be one of the most important aspects that the software should include, as it would allow them to manage it conveniently from anywhere using their smartphones.