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TicketLeap

Score4.6 out of 10

2 Reviews and Ratings

What is TicketLeap?

TicketLeap, powered by Leap Event Technology, provides a self-service ticketing platform with a mobile-first interface, customizable event listings, and comprehensive set of tools. This solution also offers box office and ticket scanning apps as well as client support.

Categories & Use Cases

Ticketleap is good for some but not for older patrons

Use Cases and Deployment Scope

[...] presents 4-5 concerts a year for the general public with a focus on added workshops, etc with each artist. Our venue uses Ticketleap for all ticket sales. I get along fine with the venue's director, however, as our season ticket subscribers tend to be older, over the age of 50 on average, many of them do not like digital ticketing so we print tickets for all of them to have on paper. Ticketleap though only allows for full page printing of each ticket our physical ticket distribution to our valued subscribers is quite cumbersome. The venues old system, prior to Ticketleap, was able to print old fashioned tickets with stubs. It would be great if Ticketleap could do both well.

Pros

  • online easy to see seats available
  • clear information regarding pricing and surcharges if applicable

Cons

  • I think prtintable tickets when needed are currently not good, full page per ticket, ouch

Most Important Features

  • I think local support is great with the venue knowing how to service our organization

Could be great, needs to improve feature set and QA

Use Cases and Deployment Scope

We run a few community events a year, and needed a ticketing platform that would replace Eventbrite due to their increasing costs

Pros

  • Their fee structure is very competitive, particularly for tickets that are $5 or less
  • Provides some flexibility with registration questions and specific ticket types

Cons

  • Clearly a new product, several bugs and inconsistencies in the the user experience
  • Was never able to embed a YouTube video in my event page
  • Their support is not ticket oriented (e.g. Zendesk)
  • NO API support! Cannot integrate it into workflows like Zapier
  • No transaction emails after an order is placed

Return on Investment

  • Increase profitability
  • Reduced efficiencies

Alternatives Considered

Eventbrite

Other Software Used

Brevo, Mailchimp