Name: Ticksy
Price: 5 USD
Author: Ticksy

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Attendance Tracking

Online Proctoring Software

Education

Association Management

Business Intelligence (BI)

Collaboration

Contract Analysis

Document Generation

File Sync

Enterprise

Accounting

CTRM

Cryptocurrency Mining

Financial Research

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

HR Compliance

HR Management

Payroll

Recruitment Agency

Succession Planning

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Design

Cloud Data Warehouse

Cloud Storage

Container Management

DevOps

Fraud Detection

Hadoop-Related

IT Alert Management

Incident Response

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Mobile Data Security

Network Access Control (NAC)

Network Performance Monitoring

Phishing Detection and Response

Relational Database Management Systems

Requirements Management

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Customer Loyalty Program

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Personalization Engines

Product Management

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Email Signature

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales

Automotive

Geographic Information

Hotel Management

Insurance Claims Management

Law Practice Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Telemedicine

Vertical-Specific

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Ticksy is a help desk software designed to streamline customer support processes. According to the vendor, it caters to small to medium-sized businesses across various professions and industries, including customer support teams, IT support teams, software development companies, e-commerce businesses, and online service providers. With its range of features and integrations, Ticksy aims to provide an efficient solution for managing customer inquiries and providing timely assistance.

## Key Features

**Private & Public Tickets**: According to the vendor, Ticksy allows users to create both private and public tickets. Private tickets are only visible to the support agent and the customer, while public tickets can be viewed and replied to by anyone, creating an online forum-like experience. This feature aims to enable support teams to distribute the support load to willing participants.

**Envato & Other Integrations**: The vendor states that Ticksy offers seamless integration with Envato Market, Easy Digital Downloads, Themely Marketplace, and Freemius. Users can connect their accounts to enable one-click purchase verification before submitting a ticket, aiming to ensure efficient support for customers who have made purchases through these platforms.

**Knowledgebase**: According to the vendor, Ticksy allows users to create an unlimited number of articles and assign them to categories within the knowledgebase. This feature is included in the Ticksy package, with no additional charges, aiming to allow businesses to provide comprehensive self-help resources to their customers.

**Company Branded**: The vendor states that Ticksy allows businesses to customize their Ticksy subdomain, add their logo, and match the colors to their brand. This feature aims to ensure a seamless customer experience by maintaining consistent branding throughout the support process.

**Live & Email Notifications**: According to the vendor, Ticksy provides email notifications for various events, including new tickets, replies, ticket assignments, comment likes, new notes, and important announcements. Additionally, there is an on-site notifications panel to keep support agents informed of any updates or changes.

**Time-Saving Features**: According to the vendor, Ticksy offers quick-loading pages and one-click access to important features, aiming to enhance the efficiency of customer support processes. Super-users can also take advantage of keyboard shortcuts for faster navigation and task completion.

**Multilingual**: According to the vendor, Ticksy supports multiple languages, including English (US & UK), Spanish, French, Italian, Norwegian, Estonian, Dutch, and Chinese (Traditional). Users can display the system in their preferred language, and individual users can override the system language in their profile.

**Social & Interactive**: The vendor states that Ticksy incorporates social and interactive features to foster a sense of appreciation and engagement. Support agents and customers can "like" comments, providing positive feedback and acknowledgment. The system also supports standard emoticons for effective communication.

**Email Piping**: According to the vendor, customers can open a new ticket or reply to an existing one directly from their email client. By enabling this feature in the settings and setting up forwarding rules, businesses can streamline the ticket submission process and ensure prompt customer interactions.

**Custom Fields**: According to the vendor, Ticksy allows businesses to define custom fields to gather specific information from customers when they submit a ticket. This feature aims to enable support teams to collect relevant details upfront, facilitating more efficient ticket resolution.

Basic

ALVAO Service Desk

Clear C2 C2CRM

Ticksy

Software to manage the customer support function which involves responding to user's technical questions. Software prioritizes and routes tickets, tracks status, and provides ticket reporting metrics. Questions and answers can be delivered by telephone, e-mail, phone or, increasingly, social channels. Help desk software also makes it easier for the people running the help desk to quickly find answers to common questions.

Incident and problem management

Streamlining ticketing and service restoration processes

Organize and prioritize service tickets

Prioritize tickets to ensure most urgent are tackled first

Expert directory

Directory of IT and businesses services available to customers to help route tickets to appropriate subject matter experts

Subscription-based notifications

Users subscribe to notifications for ticket updates

ITSM collaboration and documentation

Issue resolution through collaboration mechanisms like discussion threads, social tools; agents can attach notes, files, etc. to tickets in order to maintain a record of all interactions related to the case.

Ticket creation and submission

Users and agents can easily enter new support requests.

Ticket response

Agents can easily follow up with customers.

Automated responses

Common requests can automatically trigger a standard response.

Attachments/Screencasts

Agents can send attachments and/or set up screencasts to assist with support issues.

SLA management

Service level agreement management allows agents to view and adhere to the terms of a customer's support package.

Self Help Community

Features that allow customers to self-service for support issues.

Forums

Allows customers to engage in discussion threads about support issues with other customers and/or agents.

External knowledge base

Customers can self-service by searching through help articles.

Internal knowledge base

Internal knowledge base helps agents answer customers' support questions.

Q and A

Q&A allows customers to ask the support team questions online; conversations are posted publicly for the benefit of other customers.

Surveys/polls

Surveys/polls allow customers to submit ideas and leave feedback about the product or quality of support.

Multi-Channel Help

Features related to providing customer service and support via different communication channels. Communications are organized by ticket/customer/channel for the convenience of agents.

Customer portal

Customer portal allows customers to submit tickets themselves and/or access self help resources.

Live help chat

Live chat allows customers to get help via instant messaging within a software product or on a company website.

Phone support

Customers can get support from agents over the phone.

Includes an interactive voice response system for routing callers to the correct agent or information.

Call scripting

Provides a script or system for guiding agents through callers' support issues.

Social integration

Agents can communicate with customers via social networks like Facebook and Twitter; may also include brand activity monitoring/reporting capabilities.

Email support

Integrates with email so that agents can send and receive information related to support tickets via email; email communications are attached to support tickets.

Help Desk CRM integration

Integrates with CRM so that tickets and support communications are coordinated with customers' records.

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