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Tiledesk

Tiledesk

Overview

What is Tiledesk?

Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as…

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Recent Reviews

TrustRadius Insights

Tiledesk is a versatile software that solves a range of business problems, making it a valuable tool for businesses across industries. One …
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Pricing

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What is Tiledesk?

Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as an open source alternative to…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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What is Olark?

Olark is a website live chat tool for engaging website visitors while they browse. It can be used to to track leads, drive sales, provide support.

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Product Details

What is Tiledesk?

Tiledesk is a customer engagement platform from pre-sales to post-sales, from whatsapp to a website. It offers an omni-channel live chat with AI-powered chatbots to improve overall customer satisfaction and increase sales on your digital channels. It is presented as an open source alternative to Intercom, Zendesk, Drift, Tawk.to, Crisp and Tidio for Customer Service and Conversational Commerce.

Tiledesk Competitors

Tiledesk Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Tiledesk is a versatile software that solves a range of business problems, making it a valuable tool for businesses across industries. One key use case is the efficient management of customer inquiries. With Tiledesk's chatbot builder and multi-channel support, businesses can provide immediate responses to their customers, ensuring that no inquiries are missed. This not only improves customer satisfaction but also saves time and resources for the company.

Another problem solved by Tiledesk is the improvement of customer communication in the healthcare industry. Doctors can conveniently connect with their patients through the software, enhancing efficiency and effectiveness in patient communication. By providing direct information to patients without the need for constant human presence, Tiledesk streamlines communication processes and allows doctors to focus on more complex medical issues.

Additionally, Tiledesk offers a solution for businesses to connect with their customers through live chat and automate the handling of frequently encountered issues using chatbots. This helps save time and frees up human resources to address more complicated problems. The platform also provides customizable workflows and automation features, enabling businesses to provide efficient and effective customer support.

Furthermore, Tiledesk facilitates collaboration among employees, leading to better company results. The software's user-friendly features make it easy for teams to communicate and work together seamlessly, fostering productivity and improving overall performance.

Overall, Tiledesk provides a comprehensive customer support solution with its chatbot capabilities, multi-channel support, ease of use, versatility, and analytics capabilities. Users have praised the professional look, affordability, responsive customer service support, and easy integration features of Tiledesk. With its ability to handle simpler queries through chatbots and guide users to relevant technical documentation, Tiledesk has proven to be an excellent tool for reducing ticket counts and boosting customer engagement and satisfaction.

Versatile Messaging Channels: Tiledesk supports a wide range of messaging channels, including WhatsApp, Facebook Messenger, Telegram, and more. This has been praised by multiple reviewers for allowing businesses to conveniently reach customers wherever they are.

Robust Features with User-Friendly Interface: Reviewers appreciate the depth of features offered by Tiledesk, such as chat, co-browsing, agent routing, canned responses, and visitor monitoring. Despite the extensive capabilities, users find the interface clean and simple to navigate.

Customization Options for Branding: The ability to customize the support portal to match a brand's look and feel is highly beneficial according to several reviewers. This feature adds a professional touch to customer interactions and enhances overall branding efforts.

Difficult User Interface: Some users have found the user interface of Tiledesk to be challenging to navigate, especially for new users. They have expressed difficulties in finding their way around the platform, which can hinder their productivity and efficiency.

Limited Integrations: Several reviewers have mentioned that Tiledesk has limited integrations with other chat platforms and third-party tools. This limitation can pose a challenge for businesses that rely on multiple tools for their operations, as they may not be able to seamlessly connect all their systems.

Lack of Advanced Features: The absence of advanced features such as automated ticket routing and advanced analytics has been seen as a drawback by some users. They feel restricted in gaining comprehensive insights into customer interactions, which can impact their ability to optimize support processes and enhance customer satisfaction.

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