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Timely Booking and Client Management Software

Timely Booking and Client Management Software

Overview

What is Timely Booking and Client Management Software?

Timely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.

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Recent Reviews
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Pricing

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Build

$20

Cloud
per month per user

Elevate

$30

Cloud
per month per user

Innovate

$35

Cloud
per month per user

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.gettimely.com/pricing/

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is Timely Booking and Client Management Software?

Timely is booking software for salons that puts the user in control of the client experience.

It includes a customisable calendar used to manage a hair or beauty business from anywhere and lets clients book their own appointments online. From there, the user can tap into all sorts of tools designed to help deliver an exceptional client experience, and manage the business.

Timely's features are customisable, from the online bookings to client communications, payments and deposits to the loyalty programme can be set up in any preferred way to reflect a unique brand and business needs.

Timely's reporting, marketing and staff management tools help users at businesses of all sizes learn what’s working, what’s not, and where to improve. Timely offers features that automate the user's admin to save hours and allowing the user to feel more relaxed and present with clients, team and family.

Timely boasts fast and friendly customer support reachable via email or phone, and they offer videos, guides and FAQs online too. They state over 55,000 hair and beauty professionals are currently using Timely worldwide, and they offer three plans and where users can pay a simple monthly subscription fee, with no fixed contracts.

Timely Booking and Client Management Software Features

  • Supported: Appointment calendar
  • Supported: Client records
  • Supported: Automated marketing
  • Supported: Free online support
  • Supported: Service and retail sales
  • Supported: Stock management
  • Supported: Payment and deposits
  • Supported: Documents and photos
  • Supported: Advanced consultation forms
  • Supported: Waitlist
  • Supported: Google Tag Manager
  • Supported: Staff targets

Timely Booking and Client Management Software Screenshots

Screenshot of Control the whole client experience to build a loyal, reliable client base.Screenshot of Automate admin and sort out a to do list.Screenshot of Set up marketing, reminders and rewards to build relationships.Screenshot of Customise client comms, booking policy and more to reflect a brand.Screenshot of Get a clear picture of business performance to make confident decisions.Screenshot of Simple to use.

Timely Booking and Client Management Software Video

Timely | Shelly R. Nails

Timely Booking and Client Management Software Competitors

Timely Booking and Client Management Software Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUnited Kingdom, Australia, New Zealand, The United States, Canada
Supported LanguagesEnglish
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Comparisons

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Reviews and Ratings

(7)

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Umang Mehta | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Timely Salon Software was introduced to us as a reminder for salon inclusions in our organization for smooth and satisfying timely visits to the salon. Men and women both would experience a disciplined way of going through the salon for timely relief from day to day life they had. The reminder through messages was such a takeaway where we didn't need to put our heads in to remind ourselves about us getting relaxation.
  • Timely reminder through messages
  • Cloud based system
  • Email reminders and security
  • UI/UX
  • Cloud based system
  • Has to be more customer friendly
So basically Timely Salon Software was introduced to us for more of a relaxation thing, but we were tensed that whether it will be a headache or a solution to our way of getting satisfied and relaxed during the salon sessions, and exactly what we wanted was what we got. Thank you for such a software
  • Timely reminders
  • SMS reminders
  • Email reminders
  • Cost efficient because of discounts
  • Regular customers gets a lot of concessions
  • A little higher for non-regular customers
  • Harvest
Harvest has been a very competitive software when compared to timely software, but both the software has their own pros and cons, which I really find interesting. Harvest has a better cloud-based system, but when it comes to discounts and customer service timely based software has been a very true and good software.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Timely was our appointment booking software for clients. They allowed for online scheduling, sent automated re-booking text messages, and helped us keep track of our clients' progress via notes.
  • Scheduling appointments
  • Online bookings
  • Rebooking emails and texts
  • Friendly interface
  • Great tech
  • US Customer Support
I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.
  • Rebooking
  • Automated Reminders For Clients
  • Easy to use
  • More customers from rebooking texts and emails
  • Saved time with bookings
  • Better customer experience
Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.
Nick Dorogavtsev | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Timely was used to book sales and consulting appointments for our company. By integrating it with Google Calendar it made sure that there were no double ups.
  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
  • Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
  • Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
  • Event/Class booking does not allow you to book more than 1 ticket at the time
Hairdressers or massage salons, the places where they are too busy to take an appointment via the phone effectively. Places with high pace client walkthrough and multiple staff members. Timely is perfect for environments like that as it would assist in automating a huge part of the admin processes.

In my experience using it for high-value services, [it has] proven to be a sales killer due to two main reasons: 1) Booking process taking so long, that a lot of clients change their mind or just call, as for the money that they are saying they are expecting better service. 2) Shows price only at the end of the process, which clients don't like, they want to know price upfront.
  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
  • Calendly does not have Xero integration (was a deal killer for us), Timely Does.
  • Calendly does have much nicer booking process, compared to Timely.
  • Calendly does not have Google Calendar Integration (was a deal killer for us), Timely Does.
  • Calendly does have GoToMeeting integration which was very attractive.
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