Timely Salon Software Reviews

3 Ratings
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Score 8.0 out of 100

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Nick Dorogavtsev | TrustRadius Reviewer
July 31, 2018

Perfect for busy salon, not so good for high value professional services

Score 8 out of 10
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Timely was used to book sales and consulting appointments for our company. By integrating it with Google Calendar it made sure that there were no double ups.
  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
  • Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
  • Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
  • Event/Class booking does not allow you to book more than 1 ticket at the time
Hairdressers or massage salons, the places where they are too busy to take an appointment via the phone effectively. Places with high pace client walkthrough and multiple staff members. Timely is perfect for environments like that as it would assist in automating a huge part of the admin processes.

In my experience using it for high-value services, [it has] proven to be a sales killer due to two main reasons: 1) Booking process taking so long, that a lot of clients change their mind or just call, as for the money that they are saying they are expecting better service. 2) Shows price only at the end of the process, which clients don't like, they want to know price upfront.
Read Nick Dorogavtsev's full review

Timely Salon Software Scorecard Summary

About Timely Salon Software

Timely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.

Timely Salon Software Technical Details

Operating Systems: Unspecified
Mobile Application:No