Low-Cost But You'll Need to Keep Your Eye On It
I have the appointment setter embedded in my website, so prospects and clients can set their own appointments automatically. It's used for …
EngagewareFormerly TimeTrade
Engageware
Engageware
Overview
What is Engageware?
Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, in order to produce better meetings,...
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What is Engageware?
Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and…
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- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
What is Calendly?
Calendly is appointment scheduling software from the company of the same name in Atlanta, Georgia. Calendly is available via a free plan that allows users to book unlimited 1:1 appointments. Paid plans, starting at $8 per month enable meetings with multiple invitees, a customizable appointment page,…
What is JRNI?
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
Product Details
- About
- Competitors
- Tech Details
What is Engageware?
Engageware (formerly TimeTrade) helps leading brands optimize engagement through all phases of the customer relationship. Engageware’s Intelligent Appointment Scheduling platform harnesses artificial intelligence to improve meeting scheduling strategies through real-time customer insights and actions, in order to produce better meetings, and higher growth. The vendor states that with Engageware, customers can outpace their peers by nearly 3X. They further boast tens of thousands of businesses – including leading global banks, retailers, and software companies – presently use Engageware's Appointments-as-a-Service platform to deliver the personalized attention expected by today’s on-demand consumers.
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Engageware Competitors
Engageware Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
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December 16, 2019
Low-Cost But You'll Need to Keep Your Eye On It
I have the appointment setter embedded in my website, so prospects and clients can set their own appointments automatically. It's used for my entire organization. It saves time on both sides, as we don't need to send multiple emails to set up a time to meet -- whether that's virtual or in person.
- Easy to add appointment setter to your website.
- Fairly simple process of setting up different types of appointments and lengths.
- Sometimes it just stops syncing with my calendar, and then I need to go reset it. You don't really get a notification when this happens, and then someone sets an appointment when you're not available.
- If you select a "whole day" as an appointment on your calendar, i.e., on iCal, it doesn't read as a completely blocked day. So you need to create a "meeting," from 9 am-5 pm for example.
- Saves me time by automating appointments.
- Low-cost, so little to no impact on budget.
I haven't looked at any others recently, but plan to, so not sure what the latest features are on other systems.
November 07, 2019
Great Online Appt Booking Tool but User Setup is Time Consuming
We use TimeTrade with our sales reps so they have individual online appointment-booking links known as TimeTrade URLs.
- The customers really like that they can book time with our reps when it's convenient for both parties.
- TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.
- Setup is VERY cumbersome and takes quite a while. Should be less complicated and quicker.
- Sales often get done quicker and more get done after only 1 meeting than before since the times already work for both parties and the tool allows for easy re-scheduling.
June 25, 2019
Confusing Schedule Rules, Clunky UI
My team used TimeTrade to set up appointment schedules for a team of a half-dozen seasonal phone interviewers working in our recruiting department. With a large-scale hiring process like ours (thousands of summer staff hired each year, with thousands of more applicants not hired but still screened), managing appointment schedules manually would have required nearly an FTE. Instead, we used TimeTrade to allow candidates to make their own appointments within schedules customized to fit each employee's unique schedule and availability.
- Customized schedules for each employee.
- High degree of customization possible.
- Set-up doesn't require coding skill (even HTML).
- Clunky UI feels out of date, was sometimes challenging for applicants to navigate.
- Customer support slow to respond, not always helpful.
- Difficult for "self service,"most often my staff would have to go through me to make schedule changes.
- Messy design of settings UI’s can lead to overlapping/conflicting scheduling rules, which are not flagged with error messages, lead to multiple snafu’s with times accidentally made available or unavailable. This led to several missed interviews.
- Using one schedule to book appointments for applicants to multiple programs introduces a lot of design challenges, and creates more work for TimeTrade admin when schedules change.
- Interface makes it difficult to offer appointment times in both 30- and 45-minute blocks, necessitates using multiple blocks of 15-minutes instead.
- We found it necessary for me to execute manual quality control measures on a weekly basis to ensure my team’s schedules were correct, which I buttressed with emails to the team encouraging them to check their schedules as well to make sure everything was accounted for.
- We missed several appointments due to conflicts in schedule rules between personal calendars and the team calendar—the conflicts between rules in two types of calendars leads to never-ending headaches for the administrator.
- Slow response time from customer service team left us hanging multiple times, one time requiring me to escalate to my manager who had to take time out of her day to call our rep and play ‘bad cop’
TimeTrade is the only software of its kind that I've used, but if I was placed in a similar role again (managing a team of interviewers) depending on license costs and budget I would consider hiring a part-time scheduling coordinator instead. While I wasn't an employee at the time Galileo selected TimeTrade as its solution, we did consider other options during my time there and concluded that the others did not offer sufficient level of customization to fit our needs.
I have a need to organize available meeting times with users of my product, whose calendars I don't have access to. I use TimeTrade to allow them to sign up for "open hours" that I have blocked off in order to review their suggestions and needs for my product.
- TimeTrade is an effective tool for finding a meeting time that works for 2 or more parties at different organizations
- It's easy to get up and running using the tool
- It's fairly flexible in terms of building out open meeting windows for recipients to choose from
- I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time
- Timetrade gives me a better way to schedule discovery calls than back and forth email or Google Sheets
- Timetrade allows me to reserve times where my users can sign up to talk to me, and I'm alerted if and when they sign up
TimeTrade has been my favorite way (that I've discovered so far) to organize meeting attendees from different organizations and coordinate a time that works for everyone.
June 13, 2017
Tried, True & a Tad Old School
I selected TimeTrade because it was the only calendar tool I could find that synced with my Mac calendar, which already synced with my phone. It lets me see the personal appointments and business appointments that I schedule, along with the appointments that my customers and prospects schedule with me. I love that if my personal calendar is full, TimeTrade shows those time slots as busy to customers/prospects - and vice versa.
- It syncs with my business & personal calendar in real-time.
- They offer training via webinars.
- The support team is pretty responsive.
- It let's me schedule appointments via the website. I conduct more business from my computer than my mobile devices.
- I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
- My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.
- TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.