Name: Engageware
Rating: 9 (16 reviews)
Author: Engageware

Help Desk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Contract Management

Streaming Analytics

Supply Chain Management

Enterprise

Accounting

Cash Flow Management

Crypto Asset Management

Investor Relations

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Technical Skills Assessment

Workforce Analytics

Workforce Management

Human Resources

Cloud Storage

Data Integration

Data Mapping

Debugging

Edge Computing

Event Monitoring

Fraud Detection

IT Asset Disposal

Integration Platform as a Service (iPaaS)

Internet Security

License Management

Managed Hosting

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

NoSQL Databases

Packet Analyzer

Security Analytics

Storage Management

Tape Storage

Unified Endpoint Management (UEM)

WAN Optimization

Web Content Filtering

Wireless LAN

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Rewards

Email Marketing

Marketing Analytics

Marketing Automation

Predictive Analytics

Social Media Analytics

Social Media Management

Survey & Forms Building

Video Collaboration

Web Analytics

Marketing

Project Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Lead-to-Account Matching and Routing

Sales

Microsegmentation

Security

Animal Shelter

Animation

Computer-Aided Design (CAD)

Construction Management

Debt Collection

Tax Practice Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Calendly

Booker

MINDBODY

JRNI

Bookafy

Setmore

AnywhereWorks

Square Appointments

Block, Inc (Square)

Thryv

YouCanBookMe

Doodle

Doodle AG

Acuity Scheduling, a Squarespace company

### Appointment Scheduling
Users consistently praise TimeTrade's appointment scheduling functionality. The platform's ability to streamline the process of setting appointments has garnered positive feedback from users, who appreciate the ease of scheduling and the convenience it offers both them and their clients. While some users have highlighted minor drawbacks such as the inability to schedule group appointments, the overall sentiment remains positive towards TimeTrade's effectiveness in managing and organizing appointments efficiently.

### Calendar Management
Users consistently praise TimeTrade's calendar management features. While many appreciate the ease of syncing with Google and Outlook calendars, some express concerns about occasional syncing issues and outdated calendar visuals. The ability to set limits on client meeting times and real-time calendar updates are highlighted as significant advantages. However, there are suggestions for improvement, such as the need for a Google extension and a more modern booking interface. Despite some minor drawbacks, TimeTrade's calendar management functionality is generally well-received by users for its efficiency and organization benefits.

### Time Slot Allocation
Opinions on TimeTrade's time slot management feature vary among users. While some users appreciate the convenience and efficiency it brings to scheduling appointments, others have encountered challenges with more complex adjustments and occasional duplication of time slots. The ability to set limits on scheduling and integrate with Google Calendar has been highlighted as a significant advantage by some users, particularly for managing multiple client relationships effectively. Despite mixed feedback, many users find that TimeTrade's time slot allocation feature streamlines the appointment-setting process and enhances overall productivity.

### Meeting Organization
Users consistently praise TimeTrade's efficient meeting scheduling capabilities. The ability to set limits on meeting times and sync with various calendar applications has been highlighted as a significant advantage. While some users have mentioned minor inconveniences in making adjustments to meeting details, the overall consensus is that TimeTrade streamlines the meeting organization process and reduces the need for extensive back-and-forth communication. Additionally, users appreciate the control over scheduling and the ease of allowing clients to book appointments at their convenience. TimeTrade's automated notifications have also been commended for keeping all parties informed and engaged in the meeting process.

### Online Booking
Users have varied opinions on TimeTrade's online booking capabilities. While some appreciate the convenience and time-saving aspects of the platform, others find the interface outdated and not user-friendly. The ability to streamline the booking process and eliminate the need for back-and-forth communication is highlighted as a significant benefit by some users. However, there are concerns about the complexity of setting up specific booking parameters and restrictions. Despite mixed feedback, TimeTrade's online booking feature seems to offer a practical solution for managing appointments efficiently.

### Time Management
Users consistently highlight TimeTrade's time management features as a pivotal asset, emphasizing its ability to streamline scheduling processes and enhance productivity. The platform's time-saving functionalities have garnered widespread acclaim, with users noting a significant reduction in the time spent on coordinating appointments and managing calendars. TimeTrade's efficient time management tools have proven instrumental in optimizing users' daily routines and ensuring a more organized approach to their schedules. The unanimous sentiment among reviewers underscores the platform's effectiveness in facilitating time management tasks, ultimately leading to enhanced efficiency and improved workflow management.

### Email Integration
Users consistently highlight TimeTrade's email integration as a key feature that enhances their communication efficiency. The ability to share personalized links directly from emails and integrate with Outlook calendars is particularly valued. Some users suggest minor improvements, such as customizing the link text for a more tailored experience. The overall sentiment leans towards positive, with users appreciating the time-saving benefits and ease of use that TimeTrade's email integration offers in their daily interactions with clients and colleagues.

### Synchronization Features
Users consistently praise the synchronization capabilities of TimeTrade, particularly its integration with Outlook and other calendar applications. While some users have reported occasional issues with updates occurring without notice, the overall sentiment remains positive. The ability to sync with various calendars, such as LinkedIn and Google Calendar, is highlighted as a key feature that effectively organizes users' time. Additionally, the background syncing with Office products is seen as a valuable time-saving feature that enhances productivity. Despite minor concerns, the general consensus is that TimeTrade's synchronization features play a significant role in streamlining scheduling processes and improving time management for users across different industries.

### Client Coordination
Users consistently praise TimeTrade for its efficient client scheduling capabilities. The feedback indicates that clients appreciate the ease of scheduling appointments and the ability to reschedule or cancel without direct contact. The platform's integration with Outlook calendars and the option for clients to select meeting times that suit both parties have been highlighted as significant advantages. Additionally, users value the feature that allows them to set limits on when clients can schedule meetings, enhancing overall time management.

### Customer Interaction
Users generally praise TimeTrade's efficiency in scheduling appointments and appreciate the convenience it offers to customers in booking meetings. The system's ability to reduce phone tag and streamline the appointment-setting process has garnered positive feedback from users. While some users find the interface slightly outdated and challenging to set up, the overall consensus is that TimeTrade effectively empowers customers to take control of their scheduling needs. Customers appreciate the ease of access and the time-saving benefits that come with using TimeTrade for managing appointments.

### Professional Communication
Users consistently highlight Time Trade's role in elevating professionalism in communication and scheduling. The tool's ability to facilitate convenient call scheduling with customers has been particularly well-received, offering a wide range of time options for both parties. This feature not only streamlines the process but also enhances the overall perception of professionalism in customer interactions.

### Efficiency Tools
User feedback regarding TimeTrade's efficiency tools is consistently positive, with many highlighting the significant time savings and streamlined scheduling processes it offers. Users appreciate the ease of coordinating appointments and the reduction in back-and-forth communication, leading to enhanced productivity and a more organized workflow. The tool's ability to centralize availability and simplify the booking process has been particularly lauded, showcasing its effectiveness in optimizing time management and enhancing overall efficiency.

Convenient Calendar Booking: Many users appreciate the convenience of being able to book time on their calendar without the hassle of going back and forth with clients. This feature is mentioned by numerous reviewers, highlighting its time-saving benefits and streamlined scheduling process.

Responsive Customer Support: The customer support team of the platform is highly praised for going above and beyond to assist users. Multiple reviewers mention that they respond quickly and efficiently to email designs and HTML uploads, ensuring tasks are completed accurately and promptly. 

Outlook Synchronization Advantage: Users find the synchronization feature with Outlook to be a significant advantage over other scheduling tools. Several reviewers mention that being able to sync appointments directly with Outlook eliminates the need for additional logins and saves time, making it easier to manage their schedules effectively.


Users commonly recommend TimeTrade as an efficient and professional resource for coordinating meetings and calls involving multiple people. It is seen as a productivity and lead qualification tool that helps users get answers faster and move on to the next lead or opportunity. TimeTrade is also praised as a complete time saver, making it a great tool for managing daily tasks and appointments.

Users highly recommend TimeTrade for scheduling online meetings with various individuals, as it simplifies the process and allows customers to choose a convenient time. It is also considered helpful for making appointments with customers, receiving positive feedback.

TimeTrade is highlighted as a user-friendly platform for scheduling 1:1 meetings, seamlessly integrating with Google Calendar. It reduces wasted phone/email tag time by enabling customers to book directly on users' calendars.

For client scheduling, TimeTrade is recommended as a useful tool that relieves users from determining the best time for clients. It is praised as a good scheduling software with outstanding support and ample tutorial materials.

TimeTrade's value lies in its integration capabilities with almost any website setup, serving as a landing page and saving time while increasing business efficiency. It is suitable for organizations of all sizes and fields.

Personal users find TimeTrade worth considering as it eliminates the need for back-and-forth emails to schedule meetings. To optimize its use, users suggest setting an end date for meetings and proactively blocking out personal calendar times.

Some users suggest improvements to TimeTrade's backend UI and integration control with Salesforce. Despite this, TimeTrade remains cost-effective compared to similar tools in the market.

To enhance results, users recommend following company best practices and continuously refining invites and messaging. TimeTrade can greatly improve salespeople's appointment generation through mass email outreach.

Overall, TimeTrade is highly recommended as an easy-to-learn and user-friendly scheduling program. Users suggest piloting it on a trial basis before committing.

While users appreciate TimeTrade's value, some suggest considering other vendors due to the high quality in this category. Nevertheless, TimeTrade is seen as a reliable and flexible product that enhances productivity.

In conclusion, TimeTrade is a valuable resource for coordinating meetings and calls, scheduling online meetings with various individuals, and making appointments with customers. It saves time, increases efficiency, and proves beneficial for both personal and business use.

Users have found Engageware to be the most useful platform for scheduling requirements. With Engageware, users have been able to streamline their scheduling process, eliminating the need for back-and-forth emails with clients. This has allowed users to regain headspace and focus on more important tasks. Students, in particular, have benefited from the ease of making appointments through the website or email, reducing frustration and time spent on constant email exchanges. Users appreciate Engageware's automated notifications, which allow them to schedule appointments without having to talk to people or respond to emails. This not only saves time but also enhances professionalism by keeping calendars organized and ensuring that no important appointments are missed. Additionally, Engageware eliminates the need for endless back-and-forth email chains and allows users to quickly list available time slots, making scheduling more efficient.

Calendly helps organizations globally automate the meeting lifecycle by removing the scheduling back and forth, with the goal of enabling companies to close deals, hire candidates faster, and build relationships.

Standard

Teams

Starter

Accelerate

Ultimate

Engageware

Appointment Scheduling Software allows businesses and professionals to manage scheduling appointments. This type of software is also known as appointment booking software and online booking software.

Appointment Scheduling

Likelihood to Recommend

Support Rating

Appointment Scheduling, queue management and reporting

Use Salesforce? Online Meeting & Appointment Scheduling purpose-built for Salesforce.

Schedule unlimited appointments through your website, email and prospecting campaigns, and social media channels

Engageware (formerly TimeTrade SilverCloud) provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners – make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver quality customer experiences no matter the channel — enabling faster growth with greater efficiency.

Google Analytics

Screaming Frog SEO Spider

Square Online

Squarespace

Google PageSpeed Insights

Google Search Console

Airtable

Google Ad Manager

Creative Marketing Strategist, Instructor, Moderator, Author

TimeTrade 2019-12-16 12:48:38

Salesforce Sales Cloud

DemandTools

DocuSign

Salesforce Revenue Cloud

Principal Salesforce Administrator

TimeTrade 2019-11-07 08:34:59

Smartsheet

Senior Product Manager

TimeTrade 2018-05-16 16:22:49

TimeTrade PurchasePath 2017-06-13 11:55:52

TimeTrade 2019-06-20 18:07:43

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Multiple programs

Clunky ui

Makes it difficult

Slow to respond

Less complicated

Not always helpful

Get a notification

Self service

Not that intuitive

Create a meeting

Meeting time

Easy access

Integration with outlook

Flexible in terms

Good customer

Sets up

Degree of customization

Real time

Calendar invites

Set up

Home

Appointment Scheduling Software

I have the appointment setter embedded in my website, so prospects and clients can set their own appointments automatically. It's used for my entire organization. It saves time on both sides, as we don't need to send multiple emails to set up a time to meet -- whether that's virtual or in person.

Easy to add appointment setter to your website.
Fairly simple process of setting up different types of appointments and lengths.

Sometimes it just stops syncing with my calendar, and then I need to go reset it. You don't really get a notification when this happens, and then someone sets an appointment when you're not available.
If you select a "whole day" as an appointment on your calendar, i.e., on iCal, it doesn't read as a completely blocked day. So you need to create a "meeting," from 9 am-5 pm for example.

Saves me time by automating appointments.
Low-cost, so little to no impact on budget.

Airtable, Weebly, Squarespace, Google PageSpeed Insights, Google Ad Manager, Google Analytics, Google Search Console, Screaming Frog SEO Spider

We use TimeTrade with our sales reps so they have individual online appointment-booking links known as TimeTrade URLs.

The customers really like that they can book time with our reps when it's convenient for both parties.
TimeTrade integrates with Outlook, so the online calendar is in sync with the reps.

Setup is VERY cumbersome and takes quite a while. Should be less complicated and quicker.

Sales often get done quicker and more get done after only 1 meeting than before since the times already work for both parties and the tool allows for easy re-scheduling.

DocuSign, Salesforce CPQ (formerly SteelBrick), DemandTools

I have a need to organize available meeting times with users of my product, whose calendars I don't have access to. I use TimeTrade to allow them to sign up for "open hours" that I have blocked off in order to review their suggestions and needs for my product.

TimeTrade is an effective tool for finding a meeting time that works for 2 or more parties at different organizations
It's easy to get up and running using the tool
It's fairly flexible in terms of building out open meeting windows for recipients to choose from

I wish it was a bit more integrated with my calendar (Outlook). I have to manually add times to it and retrieve responses to pick a time

Timetrade gives me a better way to schedule discovery calls than back and forth email or Google Sheets
Timetrade allows me to reserve times where my users can sign up to talk to me, and I'm alerted if and when they sign up

I selected TimeTrade because it was the only calendar tool I could find that synced with my Mac calendar, which already synced with my phone. It lets me see the personal appointments and business appointments that I schedule, along with the appointments that my customers and prospects schedule with me. I love that if my personal calendar is full, TimeTrade shows those time slots as busy to customers/prospects - and vice versa.

It syncs with my business & personal calendar in real-time.
They offer training via webinars.
The support team is pretty responsive.
It let's me schedule appointments via the website. I conduct more business from my computer than my mobile devices.

I find the interface to be a tad clunky and not that intuitive. I don't love the look and feel.
My goal was to use TimeTrade exclusively for prospecting calls, which I gave a specific name. (e.g. Fall back in love with your business coaching session). I scheduled these open appointments for specific time slots when I'm available. I was surprised to discover that people could schedule different types of appointments at any open time in my calendar, not just the time slots I prefer.

TimeTrade makes me more efficient because it eliminates the e-mails and calls back and forth to set up appointments.

My team used TimeTrade to set up appointment schedules for a team of a half-dozen seasonal phone interviewers working in our recruiting department. With a large-scale hiring process like ours (thousands of summer staff hired each year, with thousands of more applicants not hired but still screened), managing appointment schedules manually would have required nearly an FTE. Instead, we used TimeTrade to allow candidates to make their own appointments within schedules customized to fit each employee's unique schedule and availability.

Customized schedules for each employee.
High degree of customization possible.
Set-up doesn't require coding skill (even HTML).

Clunky UI feels out of date, was sometimes challenging for applicants to navigate.
Customer support slow to respond, not always helpful.
Difficult for "self service,"most often my staff would have to go through me to make schedule changes.
Messy design of settings UI’s can lead to overlapping/conflicting scheduling rules, which are not flagged with error messages, lead to multiple snafu’s with times accidentally made available or unavailable. This led to several missed interviews.
Using one schedule to book appointments for applicants to multiple programs introduces a lot of design challenges, and creates more work for TimeTrade admin when schedules change.
Interface makes it difficult to offer appointment times in both 30- and 45-minute blocks, necessitates using multiple blocks of 15-minutes instead.

We found it necessary for me to execute manual quality control measures on a weekly basis to ensure my team’s schedules were correct, which I buttressed with emails to the team encouraging them to check their schedules as well to make sure everything was accounted for.
We missed several appointments due to conflicts in schedule rules between personal calendars and the team calendar—the conflicts between rules in two types of calendars leads to never-ending headaches for the administrator.
Slow response time from customer service team left us hanging multiple times, one time requiring me to escalate to my manager who had to take time out of her day to call our rep and play ‘bad cop’

Engageware
Formerly TimeTrade

Overview

What is Engageware?