What is Toast Payroll & Team Management's best feature?

Reviewers rate Direct deposit files highest, with a score of 9.

Who uses Toast Payroll & Team Management?

The most common users of Toast Payroll & Team Management are from Mid-sized Companies (51-1,000 employees).

Toast Payroll & Team Management Reviews & Ratings 2024

Overview

What is Toast Payroll & Team Management?

Toast Payroll & Team Management offers HR, payroll, and benefits solutions to meet a variety of restaurant needs. It is based on the former StratEx product, developed by the company of the same name in Chicago that was acquired by…

Missing HR features

Rating: 6 out of 10

February 18, 2022

IncentivizedVetted ReviewVerified User

We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.

Verified user

Director

4 years of experience

Niche software with good reports

Rating: 7 out of 10

January 19, 2022

IncentivizedVetted ReviewVerified User

Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses a...

Justin Gipp

Employee - Finance and Accounting

Senior Accountant

Ryan & Wetmore, PC

1 year of experience

StratEx isn't a big name player and that's such a good thing! We love it!

Rating: 8 out of 10

January 21, 2019

IncentivizedVetted ReviewVerified User

We made the decision to come off a PEO and bring all HR functions in house. The decision was made to solve for two problems: (1) system control, and (2) costs. This prompted a...

Tyler Collum

Director - Corporate

Corporate Director Of Human Resources

Duke Hospitality

2 years of experience

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Pricing

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Toast Payroll & Team Management

N/A

Unavailable

What is Toast Payroll & Team Management?

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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8 people also want pricing

Alternatives Pricing

7shifts

Free

What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

Gusto

$46

per month

What is Gusto?

Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.

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Product Details

About
Tech Details

What is Toast Payroll & Team Management?

Toast Payroll & Team Management Technical Details

Operating Systems	Unspecified
Mobile Application	No

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Comparisons

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Reviews and Ratings

(10)

June 5th 2024

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Business Problems Solved
Pros
Cons

Toast Payroll and Team Management is a software specifically tailored for the restaurant industry. It offers a range of features that help businesses simplify their payroll and timekeeping processes while bringing HR functions in-house. Users have found the software useful for various key use cases, including onboarding new employees, managing payroll, expense reimbursement, and handling health care benefit renewals.

Some users have experienced issues with specific functions such as the tip manager, time away from work, payroll syncing, and benefit dashboard. However, the software provides a dedicated tax manager who offers detailed information on tax requirements, which has been appreciated by users. Additionally, there have been positive mentions of specific individuals in the system who have provided valuable support.

While some users have reported recurring reporting errors that hinder the overall experience, the software is still considered suitable for businesses seeking to streamline their HR processes and gain more control over the employee cycle. However, it's worth noting that the product is being gradually rolled out, and some users have found it to be clunky at times.

Overall, Toast Payroll and Team Management serves as a comprehensive solution for restaurants looking to handle their HR operations more efficiently. It allows them to onboard new staff smoothly, manage employee payroll accurately, handle expense reimbursements seamlessly, and navigate health care benefit renewals effectively.

Convenience of Integration: Many users have praised the seamless integration between Toast Payroll and Toast POS, making payroll processing a smooth and hassle-free experience. They appreciate how easily they can answer PTO questions for their staff by integrating it into the system.

Comprehensive HR Functionality: Several reviewers appreciate the ability to handle all human resources tasks, including employee onboarding, payroll management, and employee scheduling, within one app. This comprehensive functionality saves time and effort for users as they no longer need to switch between multiple platforms for different HR functions.

Helpful Customer Support: Users consistently mention the helpfulness of the customer support team in resolving any issues or questions they may have. The prompt and effective assistance provided by the support team has been highly appreciated by customers, who feel that their concerns are addressed promptly and professionally.

Difficulty Requesting PTO: Some users have encountered difficulties when trying to request PTO through Toast. They mentioned that the process can be confusing, especially when accessing it through a mobile device. This has caused frustration and wasted time for these users. Issues with W2s: Multiple reviewers have reported issues with the accuracy of W2s generated by Toast. These documents often contain incorrect information regarding earnings and taxes, which can lead to confusion and potential complications during tax season. Users expressed disappointment and inconvenience due to this recurring problem. Slow Response Time: Several reviewers have expressed frustration with Toast's slow response time during system issues. When there are internal problems or glitches, users experienced delays in getting assistance or resolving the issues they were facing. This delay in response has impacted their ability to effectively manage their business operations and caused unnecessary stress.

Reviews

(1-3 of 3)

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Missing HR features

Rating: 6 out of 10

Incentivized

February 18, 2022

Verified User

Vetted Review

Verified User

4 years of experience

Use Cases and Deployment Scope

We use it for onboarding new employees, payroll, expense reimbursement, and health care benefit renewals.

Pros and Cons

Payroll.
Health Care Benefits.
Expense reporting.

Likelihood to Recommend

Great for onboarding new employees w/ their paperwork. Great for health care benefit renewals. I wish that HR issues/laws were more integrated and we had an HR rep like we used to. We are not a restaurant/in the food industry so sometimes it seems like the system isn't designed for us - for instance, we have multiple employees in multiple states and that's something that is an issue w/ new employee setups.

Most Important Features

New employee onboarding.
Health care benefits & renewals.
PTO tracking.
Expense reporting.

Toast Payroll & Team Management Feature Ratings

Payroll Management (7)

61.42857142857143%

6.1

Pay calculation: 80%
8.0
Support for external payroll vendors: N/A
N/A
Off-cycle/On-Demand payment: N/A
N/A
Benefit plan administration: 80%
8.0
Direct deposit files: 90%
9.0
Salary revision and increment management: 90%
9.0
Reimbursement management: 90%
9.0

Return on Investment

It has streamlined our expense reporting & reimbursement process and has saved us time & money by saving us time.
It has streamlined our health care benefits administration and renewals.
It has streamlined our PTO process - calculations are much easier and faster to do now.

Niche software with good reports

Rating: 7 out of 10

Incentivized

January 19, 2022

Justin Gipp

Senior Accountant

Ryan & Wetmore, PC (Accounting, 11-50 employees)

Vetted Review

Verified User

1 year of experience

View profile

Use Cases and Deployment Scope

Toast Payroll and Team Management is a payroll service with a very narrow niche. Toast Payroll and Team Management is a software geared specifically to restaurant businesses and was considered for a client of mine. The software does a great job for restaurants, however, the larger named payroll services can provide the same services at a lower cost.

Pros and Cons

Tip splitting
Payroll by class
Specific reports

Likelihood to Recommend

Toast Payroll and Team Management is great for people in the restaurant business that have trouble keeping record of tips and splitting tips among several employees. Restaurant business can also print reports by category to see earnings by type of employee. The software is niched to mainly restaurants, so any other industry would typically not use Toast Payroll.

Most Important Features

Tip splitting
Geared reports
Timely pay

Toast Payroll & Team Management Feature Ratings

Payroll Management (7)

78.57142857142857%

7.9

Pay calculation: 90%
9.0
Support for external payroll vendors: 70%
7.0
Off-cycle/On-Demand payment: 80%
8.0
Benefit plan administration: 70%
7.0
Direct deposit files: 90%
9.0
Salary revision and increment management: 80%
8.0
Reimbursement management: 70%
7.0

Return on Investment

Great reports and analytics
Moderately high fees
Convenience

Alternatives Considered

Paychex Flex

Toast Payroll and Team Management does well in its niche, knowing what people in the restaurant business want and need. They produce reports more geared to that industry that arguably is better than Paychex. Paychex, however, is a larger company that services all industries that can handle the needs of a restaurant business at a lower cost.

Other Software Used

Paychex Flex, ADP Comprehensive Services

StratEx isn't a big name player and that's such a good thing! We love it!

Rating: 8 out of 10

Incentivized

January 21, 2019

Tyler Collum

Corporate Director Of Human Resources

Duke Hospitality (Hospitality, 201-500 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

We made the decision to come off a PEO and bring all HR functions in house. The decision was made to solve for two problems: (1) system control, and (2) costs. This prompted a search for the right HRS that would be at least cost neutral and also allow us to control all aspects of the employee cycle within one central system without having to rely on the support and (often) delays caused by having a PEO in place.

Pros and Cons

HR Services. StratEx provides you a dedicated HR Services Account Manager. This person not only knows the intricacies of the HR software, but also supports all HR functions within the organization. Our StratEx HR Services Manager stays up-to-date on all laws and governmental guidance and provides support across our multi-location workforce.
Sales Experience. We sat through several proposals and demos from lots of companies (including the big players, like ADP, Ultimate, and Ceridian) and all of them were just completely useless. We often left with more questions than we had and we could get no answers--just the same corporate jargon. StratEx offered a different experience. A quick introductory call before we even started looking, and a low-pressure, friendly conversation where they really discovered who we are as a company and then proposed how they could meet our needs.
Software support. From the very beginning, the software support was out of this world. During implementation, I could pick up the phone and call one of two people who I had started building a relationship with. They knew me, our account, our practices --- everything. They waited until I told them I was ready to move to General Support. General Support isn't a bad thing! Our dedicated team of two specialized in implementation and they were released to go work on the next client. General Support is a dedicated group of three or four people who also know me and our practices. They are available when I need them to support any issues or changes that come up. StratEx's support is fantastic.

Likelihood to Recommend

I believe StratEx is well suited for any type of business at any size. However, I believe the sweet spot would be hotels and restaurants that are small to midsize. With the right HR staff in place, StratEx is so user-friendly and moldable to the needs of the business that it can be used in any industry, location, or by any company with any employee population.

Toast Payroll & Team Management Feature Ratings

Payroll Management (6)

71.66666666666667%

7.2

Pay calculation: 90%
9.0
Support for external payroll vendors: 80%
8.0
Benefit plan administration: 70%
7.0
Direct deposit files: 100%
10.0
Salary revision and increment management: 90%
9.0
Reimbursement management: N/A
N/A

Return on Investment

Financial Savings. The costs of StratEx is based on company population and active employees. This saved us a lot of dollars we were able to invest elsewhere in the company. The idea of "we'll grow with you" is modeled here as StratEx's simple cost structure does, in fact, grow as you grow, so the expense for StratEx is relative.
The soft savings is also a big ROI. The amount of productivity recovered by bringing an HR system in-house gives us control and easy access. Further, the software is intuitive and user-friendly, which saves so much time.
The HR Support services also are an added layer or counsel and guidance on the many HR laws that surround companies these days.

Alternatives Considered

ADP TotalSource, Ceridian Dayforce and BambooHR

Without a doubt, StratEx wins. Against all the major players in the HRS/HRIS industry, StratEx's biggest win is cost, both implementation and ongoing costs. The other's we evaluated offered tons of flashy things that most companies don't really need. When it was all said it done, we looked at what we needed and what we will need and determined that there is no reason to pay for a "big" brand name and be a small fish in their large ponds. I cannot imagine there is a company that would need anything StratEx doesn't offer. And, when it came down to it, all the major players came down from their original proposals by $100,000 or more to be more competitive with StratEx and we still went with StratEx. They've kept every promise, they've always been available, and they know where they are going as a company.