Toast Point of Sale

For a run-of-the-mill POS, it is fine, especially when working on the restaurant side. Back office side and support need a lot of work. If we did not have to have it due to a franchise contract, we may have switched by now.

We have tasting room retail locations as well as a kitchen at one location. Its very user friendly for FOH staff members. Toast Point of Sale end of day close out when errors are made could use some work.

For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.

The handhelds have been great for our larger restaurants so our servers can input orders at tables and also been an asset during COVID.