Toast Point of Sale

Toast Point of Sale

About TrustRadius Scoring
Score 8.4 out of 100
Toast Point of Sale

Overview

Recent Reviews

Toast POS

10 out of 10
December 19, 2018
We have been using Toast as our POS for almost 3 years. It is deployed in the entire organization and has served us very well. We use it …
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Toast is great

10 out of 10
August 08, 2018

Toast is our 3rd POS in 3 years & I'm happy to say, our last one! One of the main reasons we selected Toast was for the integrated Online …

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Reviewer Pros & Cons

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Pricing

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Starter

$69

Cloud
per month

Essentials

$99

Cloud
per month

Growth

$199

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

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Product Details

What is Toast Point of Sale?

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).

Toast Point of Sale Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Reviews and Ratings

 (25)

Ratings

Reviews

(1-13 of 13)
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Score 7 out of 10
Vetted Review
Verified User
Review Source
Worked well within the restaurant and as a website ordering system. But when using QR codes for a distanced service style during Covid, we did run into issues with guests starting open tabs rather than having to pay in full before receiving their food and drink. Gave more of a fast-food vibe, rather than a more refined dining experience.
Jonathan Schroeter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Toast Point of Sale is strictly good for restaurants and not for retail. They seem to do a great job covering all bases from pizzerias to James Beard restaurants and some high profile franchises. If you are hands on, this is for you. If you're someone who wants someone else to do your job, this product is not for you.
February 01, 2021

Toast is a piece of cake!

Score 8 out of 10
Vetted Review
Verified User
Review Source
For restaurants it's great, and that's the only scenario I'm really use to seeing it. However I do have to say that during Christmas time, our city has a craft bizarre where local artists are featured and sell their wares, and this Bizarre was using Toast POS. Therefore, I think it can really span across all avenues. It's great because of how it categorizes menus, and how you can run reports like a p-mix to see your top sellers, and bottom sellers, etc. The more I think of it, now, really any business that sells something and needs to track those sales, could use this POS. A tire store? Sure. A hat shop? Absolutely. The great thing about Toast is that it is just SO customizable! You can even make the buttons different colors, that's how customizable it is. Lastly, the ability to sell online has been a game-changer. I wish there was a little bit better formatting for online ordering, but really, you can add pictures, descriptions, modifiers, use discount codes, and accept gift cards all online. We didn't have to build out an online store, we just had to build out our menu buttons and we were all set.
August 31, 2019

Worth Every Penny!

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
This software simply speeds up the process for staff and customers on all ends.
  • You can be logged into multiple devices at the same time if you are trying to close out multiple tables.
  • You can setup the feedback option so that guests can fill it our immediately after signing. If it's a bad review, the contact person will get an email with the details instantly.
  • You can pre-authorize credit cards so that guests can hold onto them. This decreased our walk-outs tremendously as our guests pay for food separately from a different vendor.
Erin Thorp | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
At this time, I would honestly not recommend ToastPOS for a restaurant like ours; a quick-serve pizza-by-the-slice shop, offering Delivery, open late-night, with a lot of rowdy college students as customers. The wear-and-tear on the hardware alone is a big concern, as Toast's hardware solutions are not great (they want us to attach our Register Screen to our Cash Drawer using velcro..?). Support is rarely available when we need them most (3am). The workflow of the Delivery Queue platform needs some work to become more efficient, as there isn't much room for error/fixing mistakes is difficult. And most specifically, I would not recommend adding the Toast Online Ordering feature as it is the most non-user-friendly online ordering front-end & back-end that I have worked with in my 10 years with restaurants. The releasing of improvements/upgrades/features is also incredibly slow as far as tech goes.

I think ToastPOS would be better suited for a more calm, table-service environment, with a bar, and with many food prep stations. Restaurants like this would find some Toast features (that we don't use) very useful, such as Kitchen Display Screens, printing tickets at different Prep Stations, swiping customer payments at their tables, and allowing customers to open bar tabs.
Jennifer Dryer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Toast system is extremely convenient at guest checkouts. This makes the most sense in quick service areas, where there is not a full service sit down experience. This allows for quick checkouts and opportunities for tips for great service. It also makes sense in businesses where guests are at least minimally tech savvy to understand the system when signing with a fingertip, selecting tip, and selecting receipt type. This would not make sense at a fine dining location or a retail outlet. It is definitely created for quick service food outlets that give higher service than a fast food joint.
December 19, 2018

Toast POS

Jonathan Arbitman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've been working with Toast since an early stage of the product. I've seen it grow from a small, slightly buggy product to a robust, well-built system. They have learned from their misgivings and really stepped up to keep in line with customer needs.
Nathan Kung | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Solid POS system, love the time tracking and reporting. It has made my life pretty easy from a payroll and accounting standpoint.

Having trouble getting the Inventory system working, I hate that I can't change the time that automatic reports are sent.

Score 10 out of 10
Vetted Review
Verified User
Review Source
Toast is used best in a more casual dining setting, for instance an Olive Garden or a Chile's with a more family feel. I believe Toast is not suitable for fine dining. The psychographics for this environment are typically people that are looking for and want more of a luxurious face to face interaction.