Toast Point of Sale Reviews

It's improved customers service by staff being able to log into different devices under the same login.

If there is a credit card issue, I only have to deal with Toast rather than having to deal with a third party vendor. No more being on hold with two different companies to see which one can actually help me.

You can customize the main terminal with photos of specials which helps staff upsell during the checkout process.

Switching from pen & paper to a digital POS system has been absolutely vital for the growth of our restaurant, and we are grateful for Toast to helping us make that transition. Allowing orders to be placed on a direct online ordering platform that are automatically entered into the POS system saves countless labor. Toast allows us 24/7 access to sales reporting and statistics that help us to make important decisions at the shop every day regarding scheduling staff, ordering food, removing items from our menu that are not selling well, when the best time to close is, etc. Given that ToastPOS is the only POS we've tried, I unfortunately can't speak to whether ToastPOS is better or worse than alternatives. All I know is it was the most affordable option for a small, single-location, locally-owned restaurant, with the best-looking user interface, and I'm glad we made the switch to digital! And all I can compare ToastPOS to what I believe a POS system *should* be. As you can see from my review, I have a myriad of suggestions for improvement that we haven't seen much progress on in our 3+ years with the company, but given their recent funding, I am hoping that will change in 2019.

Toast has impacted employee morale with an implemented tip system for credit card charges. This helps us continue to provide excellent guest service when the employees are excited and ready to work for a great guest experience for an additional incentive.

Toast has created a more seamless, easy checkout experience for the guest, allowing for better connection with the staff, and a more enjoyable experience, keeping them coming back.

Toast has confused some guests that are not tech-savvy and do not understand how the system works, making them uncomfortable when the employee must walk them through how to select a tip option and how to print a receipt. This makes them not want to use cards in our business and could reduce these type of customers.

We've reduced our overall cost of hardware.

Our recurring software and hardware maintenance costs have been greatly reduced.

We've found that training on the system is much faster and easier than with our legacy big box.

Allowing online ordering.

Online ordering menu syncs with our app.

Ease of use with updating menus.

Credit Card processing through Toast was extremely affordable, our costs for processing dropped by an amount that completely off-set the monthly fees associated with being a Toast customer.

Cloud based back office so I can check it on the go makes it easy to check in on accounting numbers throughout the day.

Owners are able to monitor what menu items are selling the most making it easier to delete items & add new ones.

Gives us a clearer picture of what's going on a daily basis even if we're not there.

We are saving money with Toast. We used to pay 150/mo for Breadcrumb and 150/mo for Chownow (online ordering. Now we pay less than both of them combined for a POS that does it all in one.

It has saved us money with the detailed inventory it keeps of our products. It is super easy to log in quantities as well.

We are doing so much more in take out business with the online ordering feature and keeping track is so much easier with Toast.