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Toast Point of Sale

Toast Point of Sale

Overview

What is Toast Point of Sale?

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as…

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Recent Reviews

TrustRadius Insights

Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or …
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Reviewer Pros & Cons

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Pricing

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Starter

$69

Cloud
per month

Essentials

$99

Cloud
per month

Growth

$199

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

Toast Point of Sale Competitors

Toast Point of Sale Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule and shift management, etc.).

Adyen, Square POS, and Clover are common alternatives for Toast Point of Sale.

The most common users of Toast Point of Sale are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Toast POS is highly regarded for its ease of use, allowing users to conveniently update the system remotely from their smartphones or laptops. The handheld devices provided by Toast POS include card readers that can fit in an apron or back pocket, offering added convenience. Users appreciate that Toast POS handles its own credit card processing, eliminating the need for third-party involvement.

Integration is a key feature of Toast POS, connecting with various partners that offer services like mass texting and payroll processing. Customers have found the onboarding process efficient and the customer service team at Toast helpful. The digital POS system provides instant access to comprehensive sales reporting, enabling users to identify patterns and make quick operational adjustments. This functionality proves essential for sales projections, staff scheduling, and maintaining accessible transaction records.

Online ordering is made seamless through Toast POS, displaying customized menus on websites and automatically transmitting orders to the kitchen. The fully integrated loyalty/gift card program allows customers to easily purchase and receive digital gift cards. Users find it simple to make real-time price changes or edits with the system, and Toast provides well-produced training materials to support staff and managers.

Toast POS offers highly customizable reporting capabilities, enabling users to track employee sign-ins and outs and effortlessly generate payroll reports. The hardware setup process is convenient, as Toast sends professionals for equipment installation. During the COVID-19 pandemic, Toast POS has proven invaluable for businesses by facilitating contactless curbside takeout operations and providing a user-friendly back-office POS solution.

Toast POS is utilized across various industries due to its reliability and extensive features. From inventory management to accounting and credit card processing downtime prevention, this comprehensive system streamlines workflows and helps businesses grow while saving costs. It serves as both a point-of-sale system for staff and a remote ordering system for customers in multiple location settings. Users have praised the reliable service provided by Toast along with the availability of an extensive FAQ section and dedicated customer support.

Efficient Card Processing: Several users have expressed that the ability to quickly swipe a card, pre-authorize it, and return it to the customer is highly beneficial. This feature enables smooth and efficient transactions.

Offline Transaction Support: The offline mode has been praised as an excellent feature by many reviewers. They appreciate how even in cases of internet downtime, all transactions are securely stored and automatically processed once connectivity is restored. This ensures that no sales are lost and allows for uninterrupted service.

Intuitive User Interface: Multiple reviewers have commended the user-friendly interface of the Toast POS App. They find it easy to navigate and train staff on. This indicates that the app simplifies the order-taking and payment process with its intuitive design.

Enrollment Process for Rewards Program: Some users have expressed frustration with the enrollment process for the rewards program, suggesting that it should be conducted online rather than in-store to avoid causing delays at the register.

Poor Quality of Hardware: Users have commonly complained about the subpar quality of the hardware provided by Toast, particularly mentioning difficulties in securely attaching the Elo system to the cash drawer.

Issues with ToastOO Delivery Platform: The ToastOO Delivery Platform has faced criticism from users regarding its requirement for a house number and a full 10-digit phone number. This has led to rejected orders and unnecessary time spent on phone calls with customers.

Attribute Ratings

Reviews

(1-15 of 15)
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Score 5 out of 10
Vetted Review
Verified User
Incentivized
The Toast Point of Sale is able to provide better data analysis of sales, ticket times, employee metrics etc. The breadth of data analysis has been the most impactful of addressing business problems by how we catalog inventory, adjust SOP's and set our standards of service. Another useful aspect would be the storing of data even when disconnected from the internet. We use the Toast POS to input orders and course out items to meet our brand experience and expectations. One really useful aspect of the Toast handheld is the integration of apple/samsung pay which provides convenience to our employees and guests alike.
Score 7 out of 10
Vetted Review
Verified User
We used it not only as a POS within the restaurant for staff use but also as a remote ordering system for takeout orders on our website for customer use. It helped to run daily sales reports, keep track of inventory, as well as track staff hours since this is also what they used to clock in and out for their shifts.
Jonathan Schroeter | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Toast Point of Sale has been a great addition to our restaurants. It covers all areas we were looking for and has helped us to grow and save money. We use it companywide at this time. It has helped us with downtime in credit card processing. Being in Southwest Florida, the lightning capital of the world, this feature alone saves me thousands every year. Menu management is a breeze and saves a considerable amount of time.
February 01, 2021

Toast is a piece of cake!

Score 8 out of 10
Vetted Review
Verified User
Incentivized
If we didn't have Toast POS we would be out of business right now. Toast POS allows us to operate as a contactless curbside take out restaurant during this very difficult time of COVID-19. They have a decent online ordering platform that allows us to take all of our orders, including payments, virtually. We do have freestanding POS' within the restaurant (from the "before" times) that we use to adjust pars and ring in employee food orders as well. The back-office POS is very simple to use and is relatively intuitive. There is a lot of customization available across the board. You can create a main menu, and then submenus after that. Adding modifications is a breeze and can be set to the entire menu group or individual menu items. You can also make changes and adjustments right there at the POS (for when we were operating as a full service restaurant, it was very easy to 86 an item, or put a count on it). Toast POS is used by every single employee, by either using it as a timeclock or using it to run reports, or even ring in their food for the shift. Reporting is customizable for sales reports and labor reports, and overall is the main reason we can continue to do business.
August 31, 2019

Worth Every Penny!

Jayelynn Willman | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our business recently made the switch to Toast after two years with another point-of-sale system and I couldn't be happier.

The software is Droid based, which made me uncomfortable at first as I've never operated one before. It is incredibly easy to use and allows me to update the system remotely from my smartphone or my laptop. They offer handheld devices, that even with the card reader, can fit in an apron or back pocket. They do their own credit card processing in-house so there is no dealing with a third party. They have several partners that offer a variety of services - mass texting, payroll processing, etc. that integrate with the system.

We've been extremely pleased with the customer service aspect as well. They were able to get everything processed, set up, equipment sent to me, and training completed in less than two weeks. Everyone that I dealt with during the process was extremely easy to work with and incredibly helpful.

I've already recommended this system to several of our restaurant friends and I will continue to do so.
Erin Thorp | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use ToastPOS at our Pizza shop in Boulder, CO. Our partnership with Toast began in October 2015 (we were a very early client of theirs), and I should mention it's the first POS system we've ever used; previously a pen & paper shop. A digital POS allows us to access Sales reporting at any moment so we can find patterns in sales/labor that point to suggested operation modifications much more quickly than before. We also use it as a tool for sales projections that help us with scheduling our staff. We now have easily accessible records of every transaction, and processing our monthly financials is a much more accurate and enjoyable experience.
Jennifer Dryer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Toast is used by the customer service team in each bakery. This includes management and customer service positions. It allows us to efficiently and easily ring guests up, checking them out for their items and allowing them to choose tip amounts, choice of receipt delivery (email, phone number, printed, or no receipt) and more.
Nathan Kung | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Toast as our Point of Sale system. It is an impressive total POS solution that has simplified many of our workflows. It handles time tracking, sales, credit card processing, reporting, customer loyalty programs, and other things it can handle we just have not implemented them yet, like inventory.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
My company used Toast and to be honest I genuinely loved the service. As their supervisor I spent months learning the system, if I had any questions I could call customer service and I was relieved to find out that Toast has an extensive FAQ section where they cover almost everything! Highly recommend!!
August 08, 2018

Toast is great

Marie Schlump | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized

Toast is our 3rd POS in 3 years & I'm happy to say, our last one! One of the main reasons we selected Toast was for the integrated Online Ordering & it works beautifully. Shows our customized menu on our website, customers order & pay online & their ticket fires directly to the kitchen. It also shows on main terminal, so cashiers know there is an online order too.

We also use the fully integrated Loyalty/Gift Card program & that works great also. Customers can purchase gift cards online & a digital card is emailed to recipient & the purchaser gets email when the gift card is opened, so they know the gift card was received.

It is also easy to make price changes or edits on the fly with Toast. Very simple to learn & they have well-produced training materials for staff & managers. A lot of data is reported but you're able to customize how you see the data you want. Easy to track employees sign ins & outs too. I pull 1 report to run payroll & its a breeze. Previously, I've had to pull a report from another POS, configure it to a format that made sense & then edit out what I didn't need.

Honestly, I can't say enough about how great Toast is; sales process & on-boarding were pretty easy & they even send a person to setup the hardware!!


July 27, 2017

ALL IN FOR TOAST

William Johns | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are using toast as our point of sale. It is great. We used to use Breadcrumb for our POS and Shown for online ordering until we saw that Toast is all in one. It is great for keeping inventory, looking at the breakdown of sales and payments, pretty much all accounting.
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