Overview
What is Tock?
Tock in Chicago offers their flagship restaurant management platform that emphasizes floor and table management, customer service, and reservation scheduling optimization and management.
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
Product Demos
Seeedstudio Arduino Tick-Tock Shield Demo
VS Steve demo: Alex week, Tick Tock (Hardcore 99% GFC)
Product Details
- About
- Tech Details
What is Tock?
Tock Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
- Pros
- Cons
Tock has proven to be a valuable tool for restaurants, effectively addressing various business problems. By streamlining the booking process, Tock allows for improved communication between restaurants and their guests. Users have appreciated how Tock helps them keep track of individual requests and needs, eliminating the need for multiple staff members to answer phones and manually record reservations. This not only saves time but also ensures accuracy in managing guest information.
The ability to book reservations through Tock has been particularly beneficial for users, especially those who frequently travel for business. Users have found it easy to use and appreciate the convenience of being able to make reservations on the go. Additionally, Tock's well-designed app has garnered positive feedback from users, enhancing their overall experience with the system.
While most users have had positive experiences with Tock, one user did encounter a negative situation where they were charged for something they never received. Despite this isolated incident, the overall sentiment towards Tock remains favorable. Users generally view Tock as a money and time-saving solution that simplifies their operations.
In instances where there is an initial adjustment period during the transition to Tock, users have reported that the change has been smoother than expected. Their experiences with Tock have been positive, further reinforcing its usefulness as a reservation management system.
Thorough Functionality: Many users have praised Tock for its thorough functionality, allowing for seamless switching between multiple restaurants. Users appreciate the convenience and efficiency of being able to manage all their restaurant operations in one place.
Personalization Capabilities: Tock's customer and visit notes, as well as tags, have been highly regarded by users for their ability to personalize a guest's experience. This feature allows businesses to provide tailored services and create memorable experiences for their customers.
Convenient Booking Process: Users find Tock's booking process to be easy and efficient. They appreciate the platform's user-friendly interface and the wealth of information it provides on special dining experiences compared to other reservation systems like OpenTable. This makes it easier for both guests and employees to make reservations and plan outings seamlessly.
Confusing User Interface: Several users have expressed frustration with the software's user interface, stating that there are too many features and ways to view the same information. This overwhelming amount of options can be confusing for new users trying to navigate the system.
Limited Restaurant Options: A common complaint among reviewers is the limited number of restaurant options available on Tock's platform. This limitation forces users to still rely on other platforms for most of their reservation needs, which diminishes the convenience of using Tock.
Difficulty in Booking: Users have reported difficulty in booking due to inaccurate availability displayed on the platform. Some customers have experienced situations where the time slots shown as available were not actually available. This inconsistency creates frustration and hinders a smooth booking process.