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TOPdesk Reviews

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238 Ratings
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Score 7.1 out of 100
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Reviews (1-18 of 18)

Jeffrey Ing | TrustRadius Reviewer
July 28, 2020

TOPdesk Review

Jeffrey Ing
Score 7 out of 10
Vetted Review
Verified User
Review Source

Business Processes Supported

  • Used to manage IT tickets and time managment.
  • Used to manage Human Resources needs.
  • Used to manage finance needs.
  • Used to manage video production needs.
Read Jeffrey Ing's full review
Anonymous | TrustRadius Reviewer
July 31, 2020

Introducing TOPdesk in a sales environment

Verified User
Score 8 out of 10
Vetted Review
Verified User
Review Source

Business Processes Supported

  • Connecting to customer TOPdesk systems to act as an integrated secondline/thirdline service provider for our customers.
  • Workflow automation for logistic service delivery processes
  • Standardization of our service portfolio en managing service contracts
  • Asset registration for lifecyclemanagement
Read this authenticated review
Anonymous | TrustRadius Reviewer
July 31, 2020

TOPdesk is a good product, especially when starting out.

Verified User
Score 7 out of 10
Vetted Review
Verified User
Review Source

Business Processes Supported

  • Chat Ops - We've custom built a Microsoft Teams chatbot which registers TOPdesk tickets in a Teams Channel. This has been wonderful.
  • Tracking support issues for multiple departments. We've enrolled Physical Security, cleaning staff, app specific support teams, etc. Basically any team that can benefit from a central location for tasks/issues benefits from TOPdesk.
  • Knowledge base - While the TOPdesk knowledge base system isn't the best, it is a great resource. Again, all of our internal departments benefit from this as they have a central place to store their KI's.
Read this authenticated review

TOPdesk Scorecard Summary

Likelihood to Recommend (238)
7.1
Likelihood to Renew (28)
8.2
Usability (15)
7.4
Availability (5)
8.6
Performance (5)
7.8
Support Rating (114)
9.1
In-Person Training (1)
7.3
Online Training (1)
6.4
Implementation Rating (11)
7.0
Product Scalability (5)
7.5

Feature Scorecard Summary

Organize and prioritize service tickets (116)
8.6
Expert directory (77)
7.3
Service restoration (72)
7.8
Self-service tools (107)
8.6
Subscription-based notifications (81)
8.1
ITSM collaboration and documentation (89)
7.9
ITSM reports and dashboards (93)
7.6
Configuration mangement (91)
7.5
Asset management dashboard (81)
7.7
Policy and contract enforcement (66)
7.8
Change requests repository (89)
7.6
Change calendar (75)
6.9
Service-level management (74)
8.3

About TOPdesk

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
Categories:  Facility Management,  IT Service Management (ITSM)

TOPdesk Features

Incident and problem management Features
Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards
ITSM asset management Features
Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement
Change management Features
Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureResource Plan Board
Has featureOperations Management
Has featureOpen API
Has featureIntegrations Market Place
Has featureReservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk. For more information: page.topdesk.com/tei

TOPdesk Integrations

Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, Okta Workforce Identity, Microsoft Azure, Microsoft BI, OneLogin, Microsoft System Center, BeyondTrust Remote Support (formerly Bomgar), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Microsoft System Center Configuration Manager (SCCM), Skype for Business (formerly Lync), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM

TOPdesk Competitors

ServiceNow, Planon Universe, Cherwell Service Management, Freshdesk, SysAid, Solarwinds Service Desk (formerly Samanage)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
55%
Enterprises (> 500 employees)
40%

TOPdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Social Media
Video Tutorials / Webinar
Forum/Community
FAQ/Knowledgebase

TOPdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian