December 14, 2020
Business Processes Supported
- Helpdesk.
- HR FAQ's.
- Planning meeting rooms.
Filter Ratings and Reviews
Showing 21 of 267 TOPdesk ratings and reviews.
Reviews (1-21 of 21)
Companies can't remove reviews or game the system. Here's why.
April 01, 2021
Business Processes Supported
- Self-Support
- Tracking Trouble Tickets/Incidents
- Asset management and tracking.
- Change Management - onboarding of new clients and staff.
August 31, 2020
Business Processes Supported
- To register complaints and incidents concerning logistics and deliveries.
- To request additional information on shipments
- To register complaints and incidents for the Finance shared service centre and the HR-shared service centre
- To direct the scrum in the HR-shared service centre
- To request actions from the shared service centre
July 31, 2020
Business Processes Supported
- Incident Managemrnt
- Change Management
- Onboarding
- Termination
Business Processes Supported
- Servicedesk first line support calls
- System and application management second line support calls
- Facility management support calls
- CMDB
Business Processes Supported
- Used to manage IT tickets and time managment.
- Used to manage Human Resources needs.
- Used to manage finance needs.
- Used to manage video production needs.
Business Processes Supported
- Help Tickets
- Ticket tracking
- Ticket management
July 28, 2020
Business Processes Supported
- Ticketing
- Starting to use it for Change Control
August 12, 2020
Business Processes Supported
- control of support calls
- control of development flows
August 05, 2020
Business Processes Supported
- incident management
- change management
July 29, 2020
Business Processes Supported
- Facility and maintenance
- External support Collection department
Business Processes Supported
- problems with office 365
- problems with windows 10
- problems with office 2016
August 24, 2020
Business Processes Supported
- Registering and tracking of incidents
July 31, 2020
Business Processes Supported
- Connecting to customer TOPdesk systems to act as an integrated secondline/thirdline service provider for our customers.
- Workflow automation for logistic service delivery processes
- Standardization of our service portfolio en managing service contracts
- Asset registration for lifecyclemanagement
July 31, 2020
Business Processes Supported
- Chat Ops - We've custom built a Microsoft Teams chatbot which registers TOPdesk tickets in a Teams Channel. This has been wonderful.
- Tracking support issues for multiple departments. We've enrolled Physical Security, cleaning staff, app specific support teams, etc. Basically any team that can benefit from a central location for tasks/issues benefits from TOPdesk.
- Knowledge base - While the TOPdesk knowledge base system isn't the best, it is a great resource. Again, all of our internal departments benefit from this as they have a central place to store their KI's.
September 11, 2020
Business Processes Supported
- Incident management
- Change management
- CMDB
- 2 environments setup for the IT departure as the Facility Departure.
January 28, 2020
Business Processes Supported
- Change management (SAP application changes).
- Incident management.
February 13, 2019
Business Processes Supported
- Manage IT requests - never lose anything
- Manage staff workload
- Self-service for users
April 16, 2018
Business Processes Supported
- Incidents
- Change Order SAP
- Events
Business Processes Supported
- Ticketing system
- Reservations
- change management
- knowledge system
Business Processes Supported
- ticket system
- spend less time
- overview
TOPdesk Scorecard Summary
Feature Scorecard Summary
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
Categories: Facility Management, IT Service Management (ITSM)
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, The Okta Identity Cloud, Microsoft Azure, OneLogin, Microsoft System Center, Microsoft BI (MSBI), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), BeyondTrust Remote Support (formerly Bomgar), Microsoft System Center Configuration Manager (SCCM), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM
TOPdesk Competitors
ServiceNow IT Service Management, Planon Universe, Cherwell Service Management, Freshdesk, SysAid, Ivanti Service Manager (powered by Heat), Jira Service Management (Jira Service Desk), Axxerion, by Spacewell, Solarwinds Service Desk (formerly Samanage)
TOPdesk Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.
TOPdesk Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 5% | |
| Mid-Size Companies (51-500 employees) | 55% | |
| Enterprises (> 500 employees) | 40% |
TOPdesk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Forum/Community | ||
| FAQ/Knowledgebase |
TOPdesk Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux |
| Mobile Application: | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries: | Global |
| Supported Languages: | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
What are TOPdesk's top competitors?
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
What is TOPdesk's best feature?
Reviewers rate Self-service tools highest, with a score of 8.7.
Who uses TOPdesk?
The most common users of TOPdesk are Mid-size Companies from the Information Technology & Services industry.