TOPdesk Reviews

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267 Ratings
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Score 7.8 out of 100

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Reviews (1-21 of 21)

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August 31, 2020
Bernd Fredriks | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • To register complaints and incidents concerning logistics and deliveries.
  • To request additional information on shipments
  • To register complaints and incidents for the Finance shared service centre and the HR-shared service centre
  • To direct the scrum in the HR-shared service centre
  • To request actions from the shared service centre
Read Bernd Fredriks's full review
July 29, 2020
Paolo Staal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Servicedesk first line support calls
  • System and application management second line support calls
  • Facility management support calls
  • CMDB
Read Paolo Staal's full review
July 28, 2020
Jeffrey Ing | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Used to manage IT tickets and time managment.
  • Used to manage Human Resources needs.
  • Used to manage finance needs.
  • Used to manage video production needs.
Read Jeffrey Ing's full review
July 31, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Connecting to customer TOPdesk systems to act as an integrated secondline/thirdline service provider for our customers.
  • Workflow automation for logistic service delivery processes
  • Standardization of our service portfolio en managing service contracts
  • Asset registration for lifecyclemanagement
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July 31, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • Chat Ops - We've custom built a Microsoft Teams chatbot which registers TOPdesk tickets in a Teams Channel. This has been wonderful.
  • Tracking support issues for multiple departments. We've enrolled Physical Security, cleaning staff, app specific support teams, etc. Basically any team that can benefit from a central location for tasks/issues benefits from TOPdesk.
  • Knowledge base - While the TOPdesk knowledge base system isn't the best, it is a great resource. Again, all of our internal departments benefit from this as they have a central place to store their KI's.
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March 28, 2018
Gert de Jong | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Business Processes Supported

  • ticket system
  • spend less time
  • overview
Read Gert de Jong's full review

Feature Scorecard Summary

Organize and prioritize service tickets (127)
8.6
Expert directory (84)
7.0
Service restoration (80)
7.9
Self-service tools (117)
8.7
Subscription-based notifications (88)
8.0
ITSM collaboration and documentation (96)
8.3
ITSM reports and dashboards (102)
7.4
Configuration mangement (100)
7.6
Asset management dashboard (85)
7.0
Policy and contract enforcement (71)
8.4
Change requests repository (98)
7.6
Change calendar (81)
6.9
Service-level management (81)
7.4

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards

ITSM asset management Features

Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement

Change management Features

Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureResource Plan Board
Has featureOperations Management
Has featureOpen API
Has featureIntegrations Market Place
Has featureReservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, The Okta Identity Cloud, Microsoft Azure, OneLogin, Microsoft System Center, Microsoft BI (MSBI), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), BeyondTrust Remote Support (formerly Bomgar), Microsoft System Center Configuration Manager (SCCM), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM

TOPdesk Competitors

TOPdesk Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
55%
Enterprises (> 500 employees)
40%

TOPdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Social Media
Video Tutorials / Webinar
Forum/Community
FAQ/Knowledgebase

TOPdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

What is TOPdesk's best feature?

Reviewers rate Self-service tools highest, with a score of 8.7.

Who uses TOPdesk?

The most common users of TOPdesk are Mid-size Companies from the Information Technology & Services industry.