TOPdesk: TOPproduct, TOPservice
TOPdesk is used almost across the whole organization. But also our customers have access to it. TOPdesk is used by customers and our …
TOPdesk
Top Rated
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TOPdesk
Overview
Recent Reviews
Awards
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Top Rated
2022
Popular Features
View all 13 featuresOrganize and prioritize service tickets (140)
8.8
88%
Configuration mangement (109)
8.8
88%
Self-service tools (129)
8.1
81%
ITSM reports and dashboards (114)
7.8
78%
Reviewer Pros & Cons
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Adrie Bergwerff
Senior Infrastructure Consultant
ETTU (Information Technology and Services, 51-200 employees)Video Reviews
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Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Incident and problem management
8.1
81%
ITSM asset management
8.3
83%
Change management
8.0
80%
Product Details
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support (formerly Bomgar)
- Microsoft System Center Configuration Manager (SCCM)
- Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite)
- Ivanti Endpoint Manager (formerly LANDESK Management Suite)
- RES Service Automation
- Microsoft Active Directory
- UMRA Access & Identity Management
- Mavim Rules
- ISM
TOPdesk Competitors
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
TOPdesk Technical Details
| Deployment Types | On-premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Comparisons
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Frequently Asked Questions
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
What are TOPdesk's top competitors?
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
What is TOPdesk's best feature?
Reviewers rate Organize and prioritize service tickets and Configuration mangement highest, with a score of 8.8.
Who uses TOPdesk?
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Reviews and Ratings
(290)
Reviews
(1-25 of 27)- Popular Filters
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June 15, 2022
TOPdesk: TOPproduct, TOPservice
- Costs
- Time saving
- Functional needs
June 01, 2022
TOPdesk: a movement of service.
- incident management
- change management
May 30, 2022
TOPdesk Review
- Self service portal
- Knowledge bank
- Incident registration
May 29, 2022
The better professional helpdesk system
- more efficiency of the IT help desk
- No lost service calls
- Better user satisfaction
- Recording, tracking and escalating issues that are reported to the ITS Help Desk
- Allowing users to submit request forms, gathering electronic approvals, and routing to the appropriate group (change enablement / change management)
- Managing physical and digital assets (primarily IT-related)
- Assisting with the employee off-boarding process
May 26, 2022
good program - needs a few tweaks
- communication between technicians and users
- streamlining location of all work orders
- keeping users updated in real time of the status of their work orders
May 25, 2022
TopDesk! Can't imagine my work space without it!
- Incident management
- Change management
- CMDB
- 2 environments setup for the IT departure as the Facility Departure.
- All IT technical encounters
- Project management for IT and Academic projects
- Change management for IT assets
- Cyber Incident response management and logging.
- Self-Support
- Tracking Trouble Tickets/Incidents
- Asset management and tracking.
- Change Management - onboarding of new clients and staff.
- Helpdesk.
- HR FAQ's.
- Planning meeting rooms.
- To register complaints and incidents concerning logistics and deliveries.
- To request additional information on shipments
- To register complaints and incidents for the Finance shared service centre and the HR-shared service centre
- To direct the scrum in the HR-shared service centre
- To request actions from the shared service centre
August 24, 2020
TOPDesk - The right tool to get the job done
- Registering and tracking of incidents
August 12, 2020
Already for 10 years a happy topdesker
- control of support calls
- control of development flows
July 31, 2020
TOPdesk Review -- 10 years of TOPdesk
- Incident Managemrnt
- Change Management
- Onboarding
- Termination
July 31, 2020
Introducing TOPdesk in a sales environment
- Connecting to customer TOPdesk systems to act as an integrated secondline/thirdline service provider for our customers.
- Workflow automation for logistic service delivery processes
- Standardization of our service portfolio en managing service contracts
- Asset registration for lifecyclemanagement
- Chat Ops - We've custom built a Microsoft Teams chatbot which registers TOPdesk tickets in a Teams Channel. This has been wonderful.
- Tracking support issues for multiple departments. We've enrolled Physical Security, cleaning staff, app specific support teams, etc. Basically any team that can benefit from a central location for tasks/issues benefits from TOPdesk.
- Knowledge base - While the TOPdesk knowledge base system isn't the best, it is a great resource. Again, all of our internal departments benefit from this as they have a central place to store their KI's.
July 29, 2020
TOPdesk, what's in a name?
- Servicedesk first line support calls
- System and application management second line support calls
- Facility management support calls
- CMDB
July 29, 2020
Museum multi-department TOPdesk review
- Facility and maintenance
- External support Collection department
July 28, 2020
TOPdesk Review
- Used to manage IT tickets and time managment.
- Used to manage Human Resources needs.
- Used to manage finance needs.
- Used to manage video production needs.
July 28, 2020
Topdesk, Easy and effective
- problems with office 365
- problems with windows 10
- problems with office 2016
July 28, 2020
TopDesk is Great
- Help Tickets
- Ticket tracking
- Ticket management
July 28, 2020
TOPdesk is the first thing I open in the morning...so it's on the top of my list on my desktop.
- Ticketing
- Starting to use it for Change Control
January 29, 2020
TOPdesk provides top shelf functionality and value
- Change management (SAP application changes).
- Incident management.
February 14, 2019
Customer sherpa can get you there, a journey together.
- Manage IT requests - never lose anything
- Manage staff workload
- Self-service for users
September 19, 2018
Topdesk a must do
- Ticketing system
- Reservations
- change management
- knowledge system