TOPdesk

TOPdesk

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Score 8.6 out of 10
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TOPdesk
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Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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Recent Reviews

TOPdesk Review

7 out of 10
May 30, 2022
We use it for logging incidents, questions, problems, and operational tasks. The departments that use TOPdesk are IT, central helpdesk, …
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Verified User
Employee
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (140)
    9.0
    90%
  • Configuration mangement (110)
    8.9
    89%
  • Self-service tools (129)
    8.3
    83%
  • ITSM reports and dashboards (114)
    8.2
    82%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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TOPdesk

TOPdesk

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What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Total Economic Impact of TOPdesk Enterprise
04:27
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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.4Avg 8.1

ITSM asset management

Managing all IT assets and enforcing policy rules

8.5Avg 8.1

Change management

Ensuring standardized processes for making changes to IT infrastructure

8Avg 8.3
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Product Details

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

 (291)

Attribute Ratings

Reviews

(1-8 of 8)
Popular Filters
Companies can't remove reviews or game the system. Here's why
December 14, 2020

A must-have for organizations that want to professionalize their help departments

MC
Mark Coutinho
Network System Administrator
Aidsfonds (Non-profit Organization Management, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Product Configurability
9
One can adjust TOPdesk in the way you want it to perform. However: you will have to make use of the TOPdesk organization (consultant) to execute that. That is: if you work in a (medium) small business like ours (150 employees).
August 26, 2016

Easy to use Service Management solution

Verified User
Project Manager in Information Technology
Retail Company, 10,001+ employees
Score 8 out of 10
Vetted Review
Verified User
Product Configurability
8
TOPdesk has the option to configure your setup so it meets your own business needs. For the intitial setup, the TOPdesk consultants can help you. There is no need to involve consultants for maintenance and further application configuration setup. You can do this yourself.
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