TOPdesk

TOPdesk

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Top Rated
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Score 8.6 out of 100
Top Rated
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TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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Recent Reviews

TOPdesk Review

7 out of 10
May 30, 2022
We use it for logging incidents, questions, problems, and operational tasks. The departments that use TOPdesk are IT, central helpdesk, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Organize and prioritize service tickets (141)
    9.0
    90%
  • Configuration mangement (110)
    8.9
    89%
  • Self-service tools (130)
    8.3
    83%
  • ITSM reports and dashboards (115)
    8.1
    81%

Reviewer Pros & Cons

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Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of TOPdesk, and make your voice heard!

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Pricing

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What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Demos

Total Economic Impact of TOPdesk Enterprise
04:27
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Features Scorecard

Incident and problem management

8.4
84%

ITSM asset management

8.4
84%

Change management

8.0
80%
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Product Details

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Reviewers rate Organize and prioritize service tickets highest, with a score of 9.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-16 of 16)
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Score 9 out of 10
Vetted Review
Verified User
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
We have been using TOPdesk for more than 15 years now and we couldn't imagine an office life without it.
July 28, 2020

TOPdesk Review

Jeffrey Ing | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Vendor Reputation
  • Third-party Reviews
Product Usability, it's key for a small organization. You don't wanted a bloated and overpriced products that costs an arm and a leg.
July 28, 2020

TopDesk is Great

Kimberly Wamble | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Price
  • Product Features
  • Product Usability
The product feature and usability were by far the top factors for us. We needed something that could be adopted by users campus wide regardless of their technical ability. We also need a product that had most of the features that we were looking for like, ticket tracking, ticket searching and ease of communication with users. Of course price was a factor because we have so many users.
Ricardo Groen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Many of our end-customers in education have been using TOPdesk for years with great satisfaction. Our experience with Synergy wasn't good, and we had to switch quickly. The quotation made to make the switch from Synergy to TOPdesk in addition to the reputation and short implementation time made us decide to choose TOPdesk.
Karl Schuele | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Price
  • Product Features
  • Product Usability
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
The tool was already on-premise installed, but not used due to the works council intervention for years. Now we are using it as SAAS version and we could convince the works council.
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