TOPdesk a great tool to work with
Rating: 10 out of 10
April 03, 2024
RV
Vetted Review
Verified User
20 years of experience
- Create incidents and changes
- Create overviews and reports
- Setup events and actions (e-mail)
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Learn from top reviewers
TOPdesk review
Rating: 8 out of 10
August 23, 2024We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the support department to answer the quest...
Verified user
Consultant
2 years of experienceTOPdesk
Rating: 7 out of 10
June 18, 2024We use TOPdesk mainly for incident management, reservations and CMDB.
With TOPdesk we can connect CMDB items to employees so we always have an overview on outstanding incid...
Verified user
Advisor
21 years of experienceTOPdesk. It’s TOP!
Rating: 8 out of 10
June 11, 2024Our IT department uses TOPdesk to provide remote access to our computers to troubleshoot local and server-based issues quickly and efficiently. Users can easily raise tickets ...
Verified user
Technician
10 years of experienceGreat product, with some quirks
Rating: 8 out of 10
May 30, 2024Incident management, change management and asset management. Elderly care with a workforce of 1800 people. Inhouse IT departement. We use TOPdesk for incoming calls and change...
Tom Peters
Professional - Information Technology
Functional application manager
Zorggroep Apeldoorn e.o.
8 years of experienceTOPdesk Review
Rating: 8 out of 10
April 14, 2024TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application authorization, and access, but also to re...
Verified user
Administrator
1 year of experienceTOPdesk is TOP!
Rating: 9 out of 10
April 14, 2024Business problems are different, like problems with the network or printer. Cleaning rooms and all sorts of different spaces are used by students at the MBO college in Utrecht...
User review of TOPdesk
Rating: 8 out of 10
April 13, 2024We use TOPdesk for reporting problems with ICT, problems with the building, products that no longer work well, or making reservations for rooms for consultations. Everyone can...
Verified user
Employee
10 years of experienceUser review of TOPdesk
Rating: 8 out of 10
April 13, 2024We use TOPdesk to report problems in the hospital. Problems in ICT, the building itself, reporting things that are broken, reserve areas in the hospital, etc. Everyone can rep...
Verified user
Employee
7 years of experienceGood Product!
Rating: 8 out of 10
April 13, 2024We use TOPdesk for notifications from coworkers in the hospital. When they have problems or a wish for the hospital patient information system, they go to a portal and make a ...
Verified user
Manager
1 year of experienceTOPdesk is a Great Tool!
Rating: 10 out of 10
April 12, 2024TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, requests, problems, and changes withi...
Leroy De Bock
Team Lead - Information Technology
IT Coördinator and Service Manager
Van Neynsel
2 years of experienceTOPdesk review
Rating: 9 out of 10
April 12, 2024We use TOPdesk as a ticket system for our health care organisation. Most of the problems we address with TOPdesk are tickets sent about applications, passwords, questions, our...
TOPdesk Review
Rating: 8 out of 10
April 12, 2024We use it for al our incidents and charges. We are changing it at the moment with OGD. the business problems are incidents with autorization and when they miss programs or whe...
TOPdesk in healthcare
Rating: 8 out of 10
April 12, 2024We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make a lot of use of APIs to make certain ...
Verified user
Employee
1 year of experienceTOPdesk
Rating: 9 out of 10
April 12, 2024We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. Thats an important feature to have so we ...
Verified user
Employee
4 years of experienceGo start using TOPdesk
Rating: 9 out of 10
April 12, 2024Managing service requests and maintenance of facility
Verified user
Team Lead
4 years of experience
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Awards
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Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- Okta
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management (discontinued) are common alternatives for TOPdesk.
Reviewers rate Configuration mangement highest, with a score of 8.3.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(408)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
User-Friendly Interface: Reviewers have appreciated the easy and user-friendly interface of the system, making it simple to report problems and find necessary information quickly.
Convenient Reporting: Users find it convenient that the system allows for reporting problems at any time, even outside regular working hours, which enhances efficiency.
Structured System Design: The structured nature of the system is praised by users for reducing search time, enabling personalized priority settings, and improving overall organization. Moreover, users value features like the notification highlighting overdue items in red for prioritization cues.
Complex Registration Process: Several users have found the registration process to be overly complex, citing an excessive number of required fields that make signing up for the service a cumbersome task. They suggest streamlining the registration steps to improve user experience.
Inconvenient Notifications: Users have expressed frustration with notifications only displaying the creator's name and omitting shared recipients, causing inconvenience in communication within the platform. They recommend including all recipients' names in notifications for better clarity.
System Reliability Concerns: Multiple users have reported reliability issues with the service, including experiencing slowdowns to unworkable levels, indicating concerns about system stability. These users highlight the importance of addressing these reliability issues promptly to ensure smooth functionality.
Reviews
(1-22 of 22)Companies can't remove reviews or game the system. Here's why
TOPdesk: TOPproduct, TOPservice
Rating: 7 out of 10
December 19, 2022
AB
Vetted Review
Verified User
4 years of experience
- Incident management
- User, groups and agent management
Top of the charts with TOPdesk
Rating: 10 out of 10
December 14, 2022
JF
Vetted Review
Verified User
4 years of experience
- Ticket assignment based on role.
- Assigning technicians to roles in Topdesk and maintaining the assigned list is easy.
- Importing assets from all MDM's and Intune were easy enough to setup and manage.
Great features and usability
Rating: 9 out of 10
December 13, 2022
RA
Vetted Review
Verified User
5 years of experience
- Self service portal
- Incident management
- Reservation planner
TOPdesk Review -- 10 years of TOPdesk
Rating: 10 out of 10
October 25, 2022
JH
Vetted Review
Verified User
10 years of experience
- Incident management
- Ticket
- Escalation
- Change request submission
TOPdesk: a movement of service.
Rating: 10 out of 10
June 01, 2022
BV
Vetted Review
Verified User
9 years of experience
- overview of open incidents
- Dashboard at home page
- Overview about your open tickets
TOPdesk Review
Rating: 7 out of 10
May 30, 2022
Verified User
Vetted Review
Verified User
10 years of experience
- Incident module
- Reports
The better professional helpdesk system
Rating: 10 out of 10
May 29, 2022
Verified User
Vetted Review
Verified User
8 years of experience
- all day-to-day operations are easy to use. Both for end users and for IT helpdesk users
TOPdesk is what we needed, easy to use, and affordable!
Rating: 10 out of 10
May 28, 2022
DF
Vetted Review
Verified User
2 years of experience
- Creating an incident or a change request via the GUI
- Converting an email into an incident
- Creating asset templates/types
- Allowing users to view data with different Dashboard types
good program - needs a few tweaks
Rating: 8 out of 10
May 26, 2022
Verified User
Vetted Review
Verified User
1 year of experience
- creating and assigning work orders
- viewing status of work orders
- communicating with user
A must-have for organizations that want to professionalize their help departments
Rating: 9 out of 10
December 14, 2020
MC
Vetted Review
Verified User
17 years of experience
- Forms.
- Meeting room planner.
Already for 10 years a happy topdesker
Rating: 8 out of 10
August 12, 2020
WK
Vetted Review
Verified User
10 years of experience
- create new issues
- automatic sending email notifications
- Insert calls from outlook
Introducing TOPdesk in a sales environment
Rating: 8 out of 10
July 31, 2020
Verified User
Vetted Review
Verified User
1 year of experience
- OOTB processes for incident- and change management
- Setup mail triggers and mail templates
- Setup assetmanagement templates
- Standard data imports/exports
- Setup RBAC (internal and external)
- Workflow automation using action sequences
- Odata connector for PowerBI
Museum multi-department TOPdesk review
Rating: 10 out of 10
July 29, 2020
PR
Vetted Review
Verified User
1 year of experience
- Import emails
- reports
- Conversations
TOPdesk Review
Rating: 7 out of 10
July 28, 2020
JI
Vetted Review
Verified User
5 years of experience
- Simple managing the ticketing process. It's well laid out.
- Creating new helpdesk related portal, they have a click and drag feature.
Topdesk, Easy and effective
Rating: 8 out of 10
July 28, 2020
BW
Vetted Review
Verified User
12 years of experience
- creating incidents
- creating objects
TopDesk is Great
Rating: 8 out of 10
July 28, 2020
KW
Vetted Review
Verified User
1 year of experience
- Submitting Tickets
- Accepting and working tickets
- Interacting with users on ticket status
Implementing a first ticketing system in our organization
Rating: 10 out of 10
April 16, 2018
KS
Vetted Review
Verified User
1 year of experience
- Incident Management
- Change Management
- Event Management
How TOPdesk can help you with software development
Rating: 7 out of 10
March 30, 2018
Ev
Vetted Review
Verified User
11 years of experience
- Incident management
- Configuration management
- Change management
TOPdesk View
Rating: 7 out of 10
March 28, 2018
Gd
Vetted Review
Verified User
9 years of experience
- make a new ticket
- search engine
Easy to use Service Management solution
Rating: 8 out of 10
August 26, 2016
Verified User
Vetted Review
Verified User
3 years of experience
- Call management (incident Management)
- SelfServiceDesk
On a simple but great ticketing system (that has a lot more functionality than just ticketing...)
Rating: 8 out of 10
December 22, 2015
Verified User
Vetted Review
Verified User
5 years of experience
- Entering a ticket
- Making a report
- Receiving updates about the ticket via e-mail
- Sending feedback on a ticket
- Viewing the status of a ticket online