TOPdesk

TOPdesk

Customer Verified
Top Rated
TRUE
About TrustRadius Scoring
Score 8.5 out of 100
Top Rated
TRUE
TOPdesk

Overview

Recent Reviews

TOPdesk Review

7 out of 10
May 30, 2022
We use it for logging incidents, questions, problems, and operational tasks. The departments that use TOPdesk are IT, central helpdesk, …
Continue reading

Review TOPdesk SaaS

8 out of 10
May 24, 2022
A few departments use TOpdesk, we want more departments to use TOPdesk in the future. We address ICT problems and customer problems [with …
Continue reading

4 Month in Review of TOPdesk!

8 out of 10
December 11, 2021
We are still in the middle of implementing everything we want to in TOPdesk, but we use it for IT ticket tracking, asset tracking …
Continue reading

TOPdesk: At the TOP of the Game

10 out of 10
December 05, 2021
When our previous ticketing system reached its end of life, we determined that the Facilities and Information Technology departments would …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features

Organize and prioritize service tickets (140)

8.8
88%

Configuration mangement (109)

8.8
88%

Self-service tools (129)

8.1
81%

ITSM reports and dashboards (114)

7.8
78%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of TOPdesk, and make your voice heard!

Pricing

View all pricing
N/A
Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Would you like us to let the vendor know that you want pricing?

21 people want pricing too

Alternatives Pricing

What is Jira Service Management (Jira Service Desk)?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

What is ServiceNow IT Service Management?

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and…

Features Scorecard

Incident and problem management

8.1
81%

ITSM asset management

8.3
83%

Change management

8.0
80%

Product Details

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

TOPdesk Competitors

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%

TOPdesk Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Comparisons

View all alternatives

Compare with

Frequently Asked Questions

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

What is TOPdesk's best feature?

Reviewers rate Organize and prioritize service tickets and Configuration mangement highest, with a score of 8.8.

Who uses TOPdesk?

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.

Reviews

(1-25 of 25)
Companies can't remove reviews or game the system. Here's why
Dustin Fawver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Employee onboarding. This is still a major pain point for IT. While we have automation that generates accounts for users and can add them to some general security and distribution groups, it doesn't know what security groups and ancillary systems that the user's position should have. Many times the department who hired the employee doesn't know and expects IT to have the answers.
  • Utilizing the Asset Management module in TOPdesk, we could define a "Role Based Access Control" template that has the position numbers and what each should have access to. For each new employee account, it could be automatically added to what the employee needs without the new employee or department manually submitting the appropriate request forms.
  • Related to the previous point, whenever TOPdesk receives information from the ERP system for a new employee, it can send the employee a "Welcome" email welcoming the employee to the organization, to contact the Help Desk (with contact info provided) if there are any IT-related issues, and whatever else we want the new employee to know, such as cybersecurity training. For those who actually read the email and complete all the steps, have a link/button that opens the Self Service Portal to a form where the user could choose from a T-shirt or a hat (or maybe something else). The user gets rewarded and it provides valuable feedback for management.
  • For physical assets like computers, have a complete Asset Lifecycle Management process. The completed process would track an asset from the time it's ordered until the time it becomes surplus. There are still some pain points for IT since part of the current process relies on ancillary systems that currently don't communicate with TOPdesk.
  • Shared mailbox management. Currently the systems administrators have to manage membership of shared mailboxes. With TOPdesk, a form can be set up in the Self Service Portal that allows the user to choose the shared mailbox that they manage, enter in the information of the user(s) to add or remove, and also to designate the users as having the same management capability. The employee off-boarding automation could be improved to remove users from any shared mailboxes whenever they transfer departments or leave the organization.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • We're constantly considering how to roll in other departments and give them an easy way to keep track of tasks.
  • We've looked at the facility management system a few times to keep track of reoccurring maintenance, but as of yet been unable to justify the additional cost versus using a SharePoint calendar.