TOPdesk Reviews

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Score 7.8 out of 100

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Reviews (1-19 of 19)

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July 29, 2020
Paolo Staal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Future Planned Uses

  • More internal departments that will use Topdesk for service tickets
  • Maybe extra Topdesk modules, such as reservation management
Read Paolo Staal's full review
July 28, 2020
Jeffrey Ing | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Future Planned Uses

  • Perhaps we can use it for staff polling in the future.
Read Jeffrey Ing's full review
July 31, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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Future Planned Uses

  • We're constantly considering how to roll in other departments and give them an easy way to keep track of tasks.
  • We've looked at the facility management system a few times to keep track of reoccurring maintenance, but as of yet been unable to justify the additional cost versus using a SharePoint calendar.
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September 11, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Future Planned Uses

  • Getting everyones wishes right away and build an environment around that
  • Limit the things that people can do so you'll keep in control as an admin
  • Too much information is not always transparent.
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February 13, 2019
Peter Scantland | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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Future Planned Uses

  • Asset management, cost tracking, contract tracking
  • HR user onboarding and off-boarding
  • Implement single Point of Contact
  • Operator training and education/course management
Read Peter Scantland's full review

Feature Scorecard Summary

Organize and prioritize service tickets (127)
8.6
Expert directory (84)
7.0
Service restoration (80)
7.9
Self-service tools (117)
8.7
Subscription-based notifications (88)
8.0
ITSM collaboration and documentation (96)
8.3
ITSM reports and dashboards (102)
7.4
Configuration mangement (100)
7.6
Asset management dashboard (85)
7.0
Policy and contract enforcement (71)
8.4
Change requests repository (98)
7.6
Change calendar (81)
6.9
Service-level management (81)
7.5

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards

ITSM asset management Features

Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement

Change management Features

Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureResource Plan Board
Has featureOperations Management
Has featureOpen API
Has featureIntegrations Market Place
Has featureReservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, The Okta Identity Cloud, Microsoft Azure, OneLogin, Microsoft System Center, Microsoft BI (MSBI), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), BeyondTrust Remote Support (formerly Bomgar), Microsoft System Center Configuration Manager (SCCM), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM

TOPdesk Competitors

TOPdesk Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
5%
Mid-Size Companies (51-500 employees)
55%
Enterprises (> 500 employees)
40%

TOPdesk Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Social Media
Video Tutorials / Webinar
Forum/Community
FAQ/Knowledgebase

TOPdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian