December 14, 2020
Future Planned Uses
- We will try to combine TOPdesk with our narrowcast system.
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April 01, 2021
Future Planned Uses
- Increased self-service usage for external clients
- Adding more departments into TOPdesk for business process modelling.
August 31, 2020
Future Planned Uses
- We are now looking into our IT service centre to see if we can apply TOPdesk.
July 31, 2020
Future Planned Uses
- Online chat interface
Future Planned Uses
- More internal departments that will use Topdesk for service tickets
- Maybe extra Topdesk modules, such as reservation management
Future Planned Uses
- Perhaps we can use it for staff polling in the future.
Future Planned Uses
- Sharing tickets across departments
- Building a knowledge base
July 28, 2020
Future Planned Uses
- Project Management I believe
August 12, 2020
Future Planned Uses
- helpfull for audits
August 05, 2020
Future Planned Uses
- Conference calls
- Use of assets management
July 29, 2020
Future Planned Uses
- Self service
- External support
Future Planned Uses
- maybe we are going to use project management
July 31, 2020
Future Planned Uses
- Optimize and professionalize our customer communication --> interaction management
July 31, 2020
Future Planned Uses
- We're constantly considering how to roll in other departments and give them an easy way to keep track of tasks.
- We've looked at the facility management system a few times to keep track of reoccurring maintenance, but as of yet been unable to justify the additional cost versus using a SharePoint calendar.
September 11, 2020
Future Planned Uses
- Getting everyones wishes right away and build an environment around that
- Limit the things that people can do so you'll keep in control as an admin
- Too much information is not always transparent.
January 28, 2020
Future Planned Uses
- IT project management.
- Integration with off shore third party support providers.
February 13, 2019
Future Planned Uses
- Asset management, cost tracking, contract tracking
- HR user onboarding and off-boarding
- Implement single Point of Contact
- Operator training and education/course management
April 16, 2018
Future Planned Uses
- Asset Management
- Self Service Portal
- Full Change Management
Future Planned Uses
- App for smartphone
TOPdesk Scorecard Summary
Feature Scorecard Summary
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
Categories: Facility Management, IT Service Management (ITSM)
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, The Okta Identity Cloud, Microsoft Azure, OneLogin, Microsoft System Center, Microsoft BI (MSBI), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), BeyondTrust Remote Support (formerly Bomgar), Microsoft System Center Configuration Manager (SCCM), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM
TOPdesk Competitors
ServiceNow IT Service Management, Planon Universe, Cherwell Service Management, Freshdesk, SysAid, Ivanti Service Manager (powered by Heat), Jira Service Desk, Axxerion, by Spacewell, Solarwinds Service Desk (formerly Samanage)
TOPdesk Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.
TOPdesk Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 5% | |
| Mid-Size Companies (51-500 employees) | 55% | |
| Enterprises (> 500 employees) | 40% |
TOPdesk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Forum/Community | ||
| FAQ/Knowledgebase |
TOPdesk Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux |
| Mobile Application: | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries: | Global |
| Supported Languages: | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |