TOPdesk
Top Rated
TRUE
TOPdesk
Overview
Recent Reviews
Awards
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Popular Features
View all 13 featuresOrganize and prioritize service tickets (140)
8.8
88%
Configuration mangement (109)
8.8
88%
Self-service tools (129)
8.1
81%
ITSM reports and dashboards (114)
7.8
78%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Features Scorecard
Incident and problem management
8.1
81%
ITSM asset management
8.3
83%
Change management
8.0
80%
Product Details
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support (formerly Bomgar)
- Microsoft System Center Configuration Manager (SCCM)
- Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite)
- Ivanti Endpoint Manager (formerly LANDESK Management Suite)
- RES Service Automation
- Microsoft Active Directory
- UMRA Access & Identity Management
- Mavim Rules
- ISM
TOPdesk Competitors
TOPdesk Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 5% |
Mid-Size Companies (51-500 employees) | 55% |
Enterprises (more than 500 employees) | 40% |
TOPdesk Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows, Linux |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Comparisons
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Frequently Asked Questions
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
What are TOPdesk's top competitors?
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
What is TOPdesk's best feature?
Reviewers rate Organize and prioritize service tickets and Configuration mangement highest, with a score of 8.8.
Who uses TOPdesk?
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Reviews and Ratings
(290)
Reviews
(1-25 of 25)- Popular Filters
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June 15, 2022
TOPdesk: TOPproduct, TOPservice
- Better registration of assets
- Monitoring SLA on incidents
June 01, 2022
TOPdesk: a movement of service.
- Conference calls
- Use of assets management
May 30, 2022
TOPdesk Review
- Integrated self service portal with Wish
May 29, 2022
The better professional helpdesk system
- We are planning to integrate with an external service organization that also uses TOPdesk.
- Employee onboarding. This is still a major pain point for IT. While we have automation that generates accounts for users and can add them to some general security and distribution groups, it doesn't know what security groups and ancillary systems that the user's position should have. Many times the department who hired the employee doesn't know and expects IT to have the answers.
- Utilizing the Asset Management module in TOPdesk, we could define a "Role Based Access Control" template that has the position numbers and what each should have access to. For each new employee account, it could be automatically added to what the employee needs without the new employee or department manually submitting the appropriate request forms.
- Related to the previous point, whenever TOPdesk receives information from the ERP system for a new employee, it can send the employee a "Welcome" email welcoming the employee to the organization, to contact the Help Desk (with contact info provided) if there are any IT-related issues, and whatever else we want the new employee to know, such as cybersecurity training. For those who actually read the email and complete all the steps, have a link/button that opens the Self Service Portal to a form where the user could choose from a T-shirt or a hat (or maybe something else). The user gets rewarded and it provides valuable feedback for management.
- For physical assets like computers, have a complete Asset Lifecycle Management process. The completed process would track an asset from the time it's ordered until the time it becomes surplus. There are still some pain points for IT since part of the current process relies on ancillary systems that currently don't communicate with TOPdesk.
- Shared mailbox management. Currently the systems administrators have to manage membership of shared mailboxes. With TOPdesk, a form can be set up in the Self Service Portal that allows the user to choose the shared mailbox that they manage, enter in the information of the user(s) to add or remove, and also to designate the users as having the same management capability. The employee off-boarding automation could be improved to remove users from any shared mailboxes whenever they transfer departments or leave the organization.
May 26, 2022
good program - needs a few tweaks
- room reservations
- looking to implement asset management on a broader scale
- parts inventory
May 25, 2022
TopDesk! Can't imagine my work space without it!
- Getting everyones wishes right away and build an environment around that
- Limit the things that people can do so you'll keep in control as an admin
- Too much information is not always transparent.
- We are expanding the project management functionalities
- We are adding an incident management module that will allow us to identify and address root causes commonly recurring incidents
- Increased self-service usage for external clients
- Adding more departments into TOPdesk for business process modelling.
- We will try to combine TOPdesk with our narrowcast system.
- We are now looking into our IT service centre to see if we can apply TOPdesk.
August 12, 2020
Already for 10 years a happy topdesker
- helpfull for audits
July 31, 2020
TOPdesk Review -- 10 years of TOPdesk
- Online chat interface
July 31, 2020
Introducing TOPdesk in a sales environment
- Optimize and professionalize our customer communication --> interaction management
- We're constantly considering how to roll in other departments and give them an easy way to keep track of tasks.
- We've looked at the facility management system a few times to keep track of reoccurring maintenance, but as of yet been unable to justify the additional cost versus using a SharePoint calendar.
July 29, 2020
TOPdesk, what's in a name?
- More internal departments that will use Topdesk for service tickets
- Maybe extra Topdesk modules, such as reservation management
July 29, 2020
Museum multi-department TOPdesk review
- Self service
- External support
July 28, 2020
TOPdesk Review
- Perhaps we can use it for staff polling in the future.
July 28, 2020
Topdesk, Easy and effective
- maybe we are going to use project management
July 28, 2020
TopDesk is Great
- Sharing tickets across departments
- Building a knowledge base
July 28, 2020
TOPdesk is the first thing I open in the morning...so it's on the top of my list on my desktop.
- Project Management I believe
January 29, 2020
TOPdesk provides top shelf functionality and value
- IT project management.
- Integration with off shore third party support providers.
February 14, 2019
Customer sherpa can get you there, a journey together.
- Asset management, cost tracking, contract tracking
- HR user onboarding and off-boarding
- Implement single Point of Contact
- Operator training and education/course management
- Asset Management
- Self Service Portal
- Full Change Management
March 28, 2018
TOPdesk View
- App for smartphone