TOPdesk Review
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Recent Reviews
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Popular Features
- Self-service tools (179)8.484%
- Organize and prioritize service tickets (193)8.282%
- ITSM collaboration and documentation (147)8.282%
- ITSM reports and dashboards (155)7.474%
Reviewer Pros & Cons
Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Self-service tools and Configuration mangement highest, with a score of 8.4.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(406)Attribute Ratings
Reviews
(1-12 of 12)Companies can't remove reviews or game the system. Here's why
April 03, 2024
TOPdesk a great tool to work with
Score 10 out of 10
Vetted Review
Verified User
TOPdesk support realized an automated action to enrich the input of a form with extra information that allowed the end user to save a respective amount of time to complete the form and at the same time deliver more reliable information for the operator. This saves the organization approx € 50.000 euros on a yearly basis.
December 19, 2022
TOPdesk: TOPproduct, TOPservice
In the past we were struggling with the implementation of a SSL certificate. The support department first send me a manual and then called me to walk me through. Finally it took us 15-30 minutes.
December 14, 2022
Top of the charts with TOPdesk
Topdesk was down for a brief period of time. There hosted solution was unavailable but there was a post on their site that stated what the issue was and an expected resolution time which was met.
June 01, 2022
TOPdesk: a movement of service.
The time we had a appointment with them about the fact we needed on site support. Something went wrong with the planning and they did it for free. Because they made a mistake.
May 30, 2022
TOPdesk Review
I think almost everytime I contact TOPdesk support I get exceptional support.
The support employees are well trained, have a lot of knowledge of TOPdesk and can help you with almost anything.
And every one of them is very kind.
I never had a bad experience with TOPdesk support! :)
The support employees are well trained, have a lot of knowledge of TOPdesk and can help you with almost anything.
And every one of them is very kind.
I never had a bad experience with TOPdesk support! :)
May 29, 2022
The better professional helpdesk system
Nothing in particular, but the 5 times I called with a question, the first line support employee helped immediately. No forwarding to a second line support desk that will not call you back until the next day.
Once I asked for a tool, widget or whatever you might call it, that would warn you whenever a new incident was made or when an answer on an incident came in. A tool like the Outlook balloon that pops up every time a new mail comes in.
The tool didn't exist and still doesn't, but the helpdesk went way beyond just answering my question, by dropping my idea at the development team.
Whether is was due to my initial question or not: a sort of helpful function has been created in TOPdesk itself: a 'new message' notifier.
The tool didn't exist and still doesn't, but the helpdesk went way beyond just answering my question, by dropping my idea at the development team.
Whether is was due to my initial question or not: a sort of helpful function has been created in TOPdesk itself: a 'new message' notifier.
July 31, 2020
Introducing TOPdesk in a sales environment
When we started using Action Sequences we had some very detailed questions about how to code some workflow components. Many vendors would have stopped regular support for that and tried to sell professional services. The guy worked on our case was very passionate to get our problem resolved.
July 28, 2020
Topdesk, Easy and effective
We had none.
Score 10 out of 10
Vetted Review
Verified User
The entire implementation process and the project management was excellent.
March 28, 2018
TOPdesk View
Sorry, but we never did have a critical moment. When we started with Topdesk, it was excellent how the support us.
August 26, 2016
Easy to use Service Management solution
Score 8 out of 10
Vetted Review
Verified User
We had an issue with the performance of our TOPdesk server. We logged a call through the TOPdesk support site at 10PM so that the support team had the option to pick up the call next morning.
To our surprise, we were called back 10 minutes after we logged the call. After business hours. The support team was still working and they were willing to help us right away.