Skip to main content
TrustRadius
TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Read more
Recent Reviews

TOPdesk Review

9 out of 10
March 06, 2024
We use TOPdesk for employees and students. The onboarding of employees was not digital with us and we have now automated this by means of …
Continue reading

TOPdesk review

10 out of 10
March 04, 2024
We use TOPdesk for various ends, to catalog our incidents, the change request and for asset management, this works fantastic as we were …
Continue reading

TOPdesk review

7 out of 10
February 23, 2024
Incentivized
We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the …
Continue reading

TOP! Desk

8 out of 10
September 12, 2023
I’m using TOPDesk as an operator for user issues, incidents and changes related to campus real estate for TU Delft
Continue reading

TOPdesk

8 out of 10
August 21, 2023
TOPdesk is used to manage internal services and host reservations
Continue reading

Happy TOPdesk user

10 out of 10
August 21, 2023
Support & Procesflow for the backoffice to provide support for all users. Repeated actions are brought down to save a lot of time and …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Configuration mangement (140)
    8.6
    86%
  • Self-service tools (167)
    8.5
    85%
  • Organize and prioritize service tickets (181)
    8.4
    84%
  • ITSM reports and dashboards (147)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

82 people also want pricing

Alternatives Pricing

What is Jira Service Management?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

What is Microsoft System Center?

Microsoft System Center Suite is a family of IT management software for network monitoring, updating and patching, endpoint protection with anti-malware, data protection and backup, ITIL- structured IT service management, remote administration and more. It is available in two editions: standard…

Return to navigation

Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.2
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

8.2
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
Return to navigation

Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Reviewers rate Configuration mangement highest, with a score of 8.6.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(388)

Attribute Ratings

Reviews

(1-25 of 181)
Companies can't remove reviews or game the system. Here's why
March 06, 2024

TOPdesk Review

Remon Kragtwijk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
TOPdesk is extremely suitable for managing incidents and problems. TOPdesk can also be used in combination with a webshop to purchase assets.The self service portal helps the students with finding the right information about laptops and lockers.
March 04, 2024

TOPdesk review

Dennis van Hoven | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
TOPdesk is perfect to manage caseload and to register who has to complete the next action on a case, also as an asset management system its really easy to use. I really enjoy working in TOPdesk because you get a fast overview of what has to be done at a given day, this helps me prioritize my tasks.
Joost Oostindie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
TOPdesk is a great tool for registering, keeping track of and resolving incidents and changes.
With accessible modules and add ons it provided an easy workspace to manage your workspaces and services.
It could improve with the reporting section over incidents and changes, but excels in knowledge management and user experience.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would recommend TOPdesk to my colleagues and customers because it often provides the desired capabilities for requirements. Compared to other ITSM tooling such as Freshdesk, USD and ServiceNow, TOPdesk offers a finer user interface.
February 23, 2024

TOPdesk review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is a good tool when you want a tool for managing al your support questions. It is also able to store items and you can track hardware within TOPdesk. I don not recommend using that, because the use of an ERP system is much better at that. It is better to create a connenction between the different tools via an API, which TOPdesk supports.
Score 9 out of 10
Vetted Review
Verified User
I think TOPdesk is best fitted in small to medium businesses, if there is someone capable of programming the rule sets. Those can be hard to create properly or maintain over time.
The knowledge base and Self Service Portal can provide users with some insights and help, even if the SysAdmin is unavailable at that time.
I don't think it is suitable for larger companies, because I personally think it will get quite messy then.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I think TOPdesk is fitting for our Gevernment organisation, to order items, ask questions, set up incidents when something id malfunctioning. And till now we doent heave impossibilities in daily work to implement inTOPdesk
Wijnand van Drooge | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
It’s well suited for incidents, changes for big companies with a lot of internal systems. Also Asset Management. It could improve itself for smaller IT companies that would like more integration with extensive SSO to make TOPdesk available for all our SaaS clients without Microsoft.
August 21, 2023

TOPdesk

Score 8 out of 10
Vetted Review
Verified User
In my opinion, It has a great look and feel.
However, I think reporting is sold, it does not always suits the clients.
I think Odata/PowerBI is an excellent alternative, however not every client has the knowledge of how to use it.
Sometimes TOPdesk is implemented/used by clients on such a way, that updates can not be implemented ("purple crocodile")
August 21, 2023

Happy TOPdesk user

Remco Veens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
TOPdesk is a tool to support the organisation, how you use and implement the tool decides the success. I think the TOPdesk consultants are very knowledged in how this can be implemented the most smart way.
August 18, 2023

Great software

Score 9 out of 10
Vetted Review
Verified User
Great software for incident and change management. Give you good overviews and insights in the operation.
June 21, 2023

TopDesk is amazing

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I really like that I get a notification so I don't have to open top desk every time. Does the institution think that a notification is closed after 2 weeks is not possible. You should always make sure you connect with an employee because this is our business
Return to navigation