TOPdesk
Top Rated
TRUE
TOPdesk
Overview
Recent Reviews
Awards
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Popular Features
View all 13 featuresOrganize and prioritize service tickets (140)
8.8
88%
Configuration mangement (109)
8.7
87%
Self-service tools (129)
8.1
81%
ITSM reports and dashboards (114)
7.8
78%
Reviewer Pros & Cons
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Pricing
View all pricingEntry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
Features Scorecard
Incident and problem management
8.1
81%
ITSM asset management
8.3
83%
Change management
8.0
80%
Product Details
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support (formerly Bomgar)
- Microsoft System Center Configuration Manager (SCCM)
- Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite)
- Ivanti Endpoint Manager (formerly LANDESK Management Suite)
- RES Service Automation
- Microsoft Active Directory
- UMRA Access & Identity Management
- Mavim Rules
- ISM
TOPdesk Competitors
TOPdesk Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 5% |
Mid-Size Companies (51-500 employees) | 55% |
Enterprises (more than 500 employees) | 40% |
TOPdesk Technical Details
Deployment Types | On-premise, SaaS |
---|---|
Operating Systems | Windows, Linux |
Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
Supported Countries | Global |
Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Comparisons
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Frequently Asked Questions
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
What are TOPdesk's top competitors?
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
What is TOPdesk's best feature?
Reviewers rate Organize and prioritize service tickets highest, with a score of 8.8.
Who uses TOPdesk?
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees) and the Information Technology & Services industry.
Reviews and Ratings
(290)
Reviews
(1-25 of 140)- Popular Filters
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June 15, 2022
TOPdesk: TOPproduct, TOPservice
June 14, 2022
TOPdesk as single tool to service the organization!
June 01, 2022
TOPdesk: a movement of service.
May 30, 2022
TOPdesk Review
May 29, 2022
The better professional helpdesk system
May 26, 2022
good program - needs a few tweaks
May 25, 2022
TopDesk! Can't imagine my work space without it!
May 24, 2022
Review TOPdesk SaaS
April 08, 2022
Happy with TOPdesk
February 07, 2022
Great Company with good knowledge about servicemanagement
December 11, 2021
4 Month in Review of TOPdesk!
December 05, 2021
TOPdesk: At the TOP of the Game
November 11, 2021
Very good fit for a global non-profit
November 09, 2021
Welcome to the modern age of the Help Desk.
November 03, 2021
Automate and optimize IT services of your organization
November 02, 2021
TOPdesk has a lot of features but Help Desk is its strongest
September 23, 2021
Works very closely with us to fit our specific needs
September 20, 2021
Looking for a new helpdesk friend, look to TOPdesk. They will be there when you need them.
July 07, 2021
Topdesk a great helping tool!
March 08, 2021