Yes - The upgrade from 'on premise' to the new SAAS solution went quite smoothly. Not in the least because we had the help and use of a professional TOPdesk consultant who ticked all the boxes that had to be ticked - from designing how your TOPdesk should look like and what it could do, to (sort of) training the admins.
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators: 1. Easy to use, quick to set up 2. Suitable for IT, FM or HR. 3. Seamless integrations with other packages. 4. Guaranteed service excellence. 5.Attractive and flexible licensing model
TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Optional
TOPdesk has a unique license model:
- Modular: Select the modules you need and easily expand as your business grows
- Saas or On premise
- Unlimited number of assets. Successful asset management should not be dependent on the license of your product.
- End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
