July 28, 2020
TOPdesk is the first thing I open in the morning...so it's on the top of my list on my desktop.
Upgrade Process
No
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Showing 3 of 238 TOPdesk ratings and reviews.
Reviews (1-3 of 3)
August 05, 2020
TOPdesk: a movement of service.
Upgrade Process
Yes - Very smoothly, no problems occured, didn't need the support of TOPdesk
July 31, 2020
Introducing TOPdesk in a sales environment
Upgrade Process
No
TOPdesk Scorecard Summary
Feature Scorecard Summary
About TOPdesk
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
Categories: Facility Management, IT Service Management (ITSM)
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk. For more information: page.topdesk.com/tei
TOPdesk Integrations
Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, Okta Workforce Identity, Microsoft Azure, Microsoft BI, OneLogin, Microsoft System Center, BeyondTrust Remote Support (formerly Bomgar), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Microsoft System Center Configuration Manager (SCCM), Skype for Business (formerly Lync), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM
TOPdesk Competitors
ServiceNow, Planon Universe, Cherwell Service Management, Freshdesk, SysAid, Solarwinds Service Desk (formerly Samanage)
Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Optional
TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.
TOPdesk Customer Size Distribution
| Consumers | 0% | |
| Small Businesses (1-50 employees) | 5% | |
| Mid-Size Companies (51-500 employees) | 55% | |
| Enterprises (> 500 employees) | 40% |
TOPdesk Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Forum/Community | ||
| FAQ/Knowledgebase |
TOPdesk Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux |
| Mobile Application: | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries: | Global |
| Supported Languages: | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |