TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
User-Friendly Interface: Reviewers have appreciated the easy and user-friendly interface of the system, making it simple to report problems and find necessary information quickly.
Convenient Reporting: Users find it convenient that the system allows for reporting problems at any time, even outside regular working hours, which enhances efficiency.
Structured System Design: The structured nature of the system is praised by users for reducing search time, enabling personalized priority settings, and improving overall organization. Moreover, users value features like the notification highlighting overdue items in red for prioritization cues.
Complex Registration Process: Several users have found the registration process to be overly complex, citing an excessive number of required fields that make signing up for the service a cumbersome task. They suggest streamlining the registration steps to improve user experience.
Inconvenient Notifications: Users have expressed frustration with notifications only displaying the creator's name and omitting shared recipients, causing inconvenience in communication within the platform. They recommend including all recipients' names in notifications for better clarity.
System Reliability Concerns: Multiple users have reported reliability issues with the service, including experiencing slowdowns to unworkable levels, indicating concerns about system stability. These users highlight the importance of addressing these reliability issues promptly to ensure smooth functionality.
