TOPdesk Reviews

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266 Ratings
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Score 7.8 out of 100

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November 20, 2020
Timo Snijders | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
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In general TOPdesk meets our wishes and requirements. It is stable and reliable. Good support. And as a customer you are involved in many things, and you can go in depth if you want via all kinds of webinars.
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November 09, 2020
Rob Slinger | TrustRadius Reviewer
Score 8 out of 10
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We work fine with the product and there are several ways to build solutions for challenges. There is room for improvements as mentioned earlier and more feedback on, if a function will be added and when would be nice.
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November 11, 2020
Rianne Willems | TrustRadius Reviewer
Score 8 out of 10
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Sometimes I think some things are hard to find. I often do not know if I have to search in Settings or in Modules. In some cases the user has to do a lot of clicks for example to link a key to a user. Something could work a little smarter.
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September 25, 2020
Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
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TOPdesk is easy to use as a service management tool.
You don't need to have a lot of IT knowledge to make it a good working program for you.
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July 29, 2020
Rob Hoogeveen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
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In general TopDesk is still the leading software as a registration tool for not only IT departures but almost the whole business. The amount of options that are available within TopDesk is so big that it would fit literally any business where they can create their own environment that suits their business.

The overall usability is also on the responsability of the one that implements it. Aslong as you know what your business wants and needs it is the best software you can think of in the current market.
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July 28, 2020
Jeffrey Ing | TrustRadius Reviewer
Score 7 out of 10
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It's a great product once setup and is pretty autonomous. If you need to setup anything new, it can be sometimes painful dependent on what you need to setup. Creating portals is very straight forward and easy but creating flows for different forms or operator groups is a great hassle with little explanation.
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July 28, 2020
Randy MacFarland | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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I haven't used other ticketing systems so I can't compare it to another else. There are some good and bad features but that would be the same with all ticket systems.
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July 31, 2020
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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I completely fits our current needs, it is easy to use and maintain (low costs) and new developments get seamlessly integrated.
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Feature Scorecard Summary

Organize and prioritize service tickets (126)
Expert directory (83)
Service restoration (79)
Self-service tools (116)
Subscription-based notifications (87)
ITSM collaboration and documentation (95)
ITSM reports and dashboards (101)
Configuration mangement (99)
Asset management dashboard (84)
Policy and contract enforcement (70)
Change requests repository (97)
Change calendar (80)
Service-level management (80)

What is TOPdesk?

Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.

TOPdesk Features

Incident and problem management Features

Has featureOrganize and prioritize service tickets
Has featureExpert directory
Has featureService restoration
Has featureSelf-service tools
Has featureSubscription-based notifications
Has featureITSM collaboration and documentation
Has featureITSM reports and dashboards

ITSM asset management Features

Has featureConfiguration mangement
Has featureAsset management dashboard
Has featurePolicy and contract enforcement

Change management Features

Has featureChange requests repository
Has featureChange calendar
Has featureService-level management
Additional Features
Has featureResource Plan Board
Has featureOperations Management
Has featureOpen API
Has featureIntegrations Market Place
Has featureReservations Management

TOPdesk Video

The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.

TOPdesk Integrations

Snow License Manager, QlikView, Qlik Sense, Lansweeper, Nagios Core, The Okta Identity Cloud, Microsoft Azure, OneLogin, Microsoft System Center, Microsoft BI (MSBI), Microsoft Dynamics 365 Business Central (formerly Dynamics NAV), Skype for Business (formerly Lync), Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM), BeyondTrust Remote Support (formerly Bomgar), Microsoft System Center Configuration Manager (SCCM), Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite), Ivanti Endpoint Manager (formerly LANDESK Management Suite), RES Service Automation, Microsoft Active Directory, UMRA Access & Identity Management, Mavim Rules, ISM

TOPdesk Competitors

TOPdesk Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional

TOPdesk has a unique license model: - Modular: Select the modules you need and easily expand as your business grows - Saas or On premise - Unlimited number of assets. Successful asset management should not be dependent on the license of your product. - End users OR service agents based, whichever fits your situation best. If you are looking for flexibility in the number of agents for e.g. extra busy times of the year, the flexible end user license lets you add agents without any restrictions, no day passes needed.

TOPdesk Customer Size Distribution

Small Businesses (1-50 employees)
Mid-Size Companies (51-500 employees)
Enterprises (> 500 employees)

TOPdesk Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

TOPdesk Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux
Mobile Application:Apple iOS, Android, Windows Phone, Mobile Web
Supported Countries:Global
Supported Languages: English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian