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TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

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Recent Reviews

TOPdesk Review

9 out of 10
March 06, 2024
We use TOPdesk for employees and students. The onboarding of employees was not digital with us and we have now automated this by means of …
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TOPdesk review

10 out of 10
March 04, 2024
We use TOPdesk for various ends, to catalog our incidents, the change request and for asset management, this works fantastic as we were …
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TOPdesk review

7 out of 10
February 23, 2024
Incentivized
We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the …
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TOP! Desk

8 out of 10
September 12, 2023
I’m using TOPDesk as an operator for user issues, incidents and changes related to campus real estate for TU Delft
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TOPdesk

8 out of 10
August 21, 2023
TOPdesk is used to manage internal services and host reservations
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Happy TOPdesk user

10 out of 10
August 21, 2023
Support & Procesflow for the backoffice to provide support for all users. Repeated actions are brought down to save a lot of time and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Configuration mangement (140)
    8.6
    86%
  • Self-service tools (167)
    8.5
    85%
  • Organize and prioritize service tickets (181)
    8.4
    84%
  • ITSM reports and dashboards (147)
    7.6
    76%

Reviewer Pros & Cons

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Pricing

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Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Features

Incident and problem management

Streamlining ticketing and service restoration processes

8.2
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

8.2
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

8
Avg 8.4
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Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Reviewers rate Configuration mangement highest, with a score of 8.6.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(388)

Attribute Ratings

Reviews

(1-25 of 181)
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March 06, 2024

TOPdesk Review

Remon Kragtwijk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use TOPdesk for employees and students. The onboarding of employees was not digital with us and we have now automated this by means of TOPdesk. We also this as incident tooling, it allows users to submit requests, track progress, and communicate with service providers. One of the benefits of using TOPdesk is that it can automate workflows and tasks, such as employee onboarding.
This can save time and resources, and improve the quality and consistency of service delivery.
Score 8 out of 10
Vetted Review
Verified User
We use TOPdesk as a quality management system to monitor our LSPs (Logistics Service Provider) performance. Different entities from across Europe are active in TOPdesk to be able to communicate with the concerned distribution centres. When the DC receives a complaint from a [...] employee, they start an investigation and need to fill in a root cause analysis + counter measures.
March 04, 2024

TOPdesk review

Dennis van Hoven | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We use TOPdesk for various ends, to catalog our incidents, the change request and for asset management, this works fantastic as we were previously using a mailing system to work on tickets. But with TOPdesk we can instantly see what the top priorities are and its also very helpful to see when someone has updated their ticket. Would 10/10 recommend.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am a TOPdesk application consultant and I implement TOPdesk and her modules in environments of my customers. I also work on creating links between API's of different ITSM-toolings.

Besides the implementation I also give advise to my customers about how to configure and implement the work processes to ensure the best practice of TOPdesk.
February 23, 2024

TOPdesk review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the support department to answer the questions of the customers. We also use TOPdesk to store the solutions of different problems, so we can easily find solution to help the customer with the issue they are experiencing.
Score 9 out of 10
Vetted Review
Verified User
We use it for incident and change management and for the internal ordering process, as well as some special actions (recurring tasks or contact to some external support).
In addition to that, we use the knowledge base. This is twofold. On the one hand we write articles for our customers on usual problems (kind of manual to solve problems without help), on the other hand, we use it to keep track on solutions for some exotic problems. Therefore, we (as administrators) can solve those problems more quickly and easily.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using TOPdesk within the Business Support team. All employees of Florys Groep use the portal to get support from our team. For financial,administration,facility,IT purposes. Before we are working with another ticket system without asset management,contracts and the mailbox.
Wijnand van Drooge | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We use it mainly for self servicing our clients and change management requests for customisations in accountancy parts, functionalities. We want to offer an extensive knowledge base for our clients, control assets within Asset Management and publish releases through news articles on TOPdesk. So our scope is broader than support only.
August 21, 2023

Happy TOPdesk user

Remco Veens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Support & Procesflow for the backoffice to provide support for all users. Repeated actions are brought down to save a lot of time and provide self support to all users in our organisation.
TOPdesk supports our organisation to be in control in information sharing and assetmanagement helps us to have all information available in one system.
Kevin Stouthandel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The topdesk application supports the IT department in getting an overview of all the activities they need to do. For our end users it supports the posibility to registrate incidents, problems and changes. Also they can find an overview of assets on their name. Within Topdesk we use our asset management module to registrate all hardware software, including all licenses. With automated action we have automated some processing steps for our needs.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Topdesk basically to book rooms, a car and to connect by ICT problems. I want to use it for technology products, so collegeas can see what kind of opportunities in technology we have, what they can rent en when we have to update the products. We don’t use all the possibilities of Topdesk. We will do connect with them about this.
June 21, 2023

Good tool

Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is used as an information source for known issues (knowledge items) both for employees as for IT personnel.<br>Tracking tickets for incidents and requests.<br>Selfserviceportal for acces to knowledge base and fill in service requests.<br>Asset management for tracking all components in our IT landscape.<br><br>
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