TOPdesk review
Rating: 8 out of 10
August 23, 2024
Verified User
Vetted Review
Verified User
2 years of experience
- Easy to use
- Custom layouts and fields are possible
- A SelfServicePortal for the customer
- Good search functionalibility
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Learn from top reviewers
TOPdesk review
Rating: 8 out of 10
August 23, 2024We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the support department to answer the quest...
Verified user
Consultant
2 years of experienceTOPdesk
Rating: 7 out of 10
June 18, 2024We use TOPdesk mainly for incident management, reservations and CMDB.
With TOPdesk we can connect CMDB items to employees so we always have an overview on outstanding incid...
Verified user
Advisor
21 years of experienceTOPdesk. It’s TOP!
Rating: 8 out of 10
June 11, 2024Our IT department uses TOPdesk to provide remote access to our computers to troubleshoot local and server-based issues quickly and efficiently. Users can easily raise tickets ...
Verified user
Technician
10 years of experienceGreat product, with some quirks
Rating: 8 out of 10
May 30, 2024Incident management, change management and asset management. Elderly care with a workforce of 1800 people. Inhouse IT departement. We use TOPdesk for incoming calls and change...
Tom Peters
Professional - Information Technology
Functional application manager
Zorggroep Apeldoorn e.o.
8 years of experienceTOPdesk Review
Rating: 8 out of 10
April 14, 2024TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application authorization, and access, but also to re...
Verified user
Administrator
1 year of experienceTOPdesk is TOP!
Rating: 9 out of 10
April 14, 2024Business problems are different, like problems with the network or printer. Cleaning rooms and all sorts of different spaces are used by students at the MBO college in Utrecht...
User review of TOPdesk
Rating: 8 out of 10
April 13, 2024We use TOPdesk for reporting problems with ICT, problems with the building, products that no longer work well, or making reservations for rooms for consultations. Everyone can...
Verified user
Employee
10 years of experienceUser review of TOPdesk
Rating: 8 out of 10
April 13, 2024We use TOPdesk to report problems in the hospital. Problems in ICT, the building itself, reporting things that are broken, reserve areas in the hospital, etc. Everyone can rep...
Verified user
Employee
7 years of experienceGood Product!
Rating: 8 out of 10
April 13, 2024We use TOPdesk for notifications from coworkers in the hospital. When they have problems or a wish for the hospital patient information system, they go to a portal and make a ...
Verified user
Manager
1 year of experienceTOPdesk is a Great Tool!
Rating: 10 out of 10
April 12, 2024TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, requests, problems, and changes withi...
Leroy De Bock
Team Lead - Information Technology
IT Coördinator and Service Manager
Van Neynsel
2 years of experienceTOPdesk review
Rating: 9 out of 10
April 12, 2024We use TOPdesk as a ticket system for our health care organisation. Most of the problems we address with TOPdesk are tickets sent about applications, passwords, questions, our...
TOPdesk Review
Rating: 8 out of 10
April 12, 2024We use it for al our incidents and charges. We are changing it at the moment with OGD. the business problems are incidents with autorization and when they miss programs or whe...
TOPdesk in healthcare
Rating: 8 out of 10
April 12, 2024We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make a lot of use of APIs to make certain ...
Verified user
Employee
1 year of experienceTOPdesk
Rating: 9 out of 10
April 12, 2024We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. Thats an important feature to have so we ...
Verified user
Employee
4 years of experienceGo start using TOPdesk
Rating: 9 out of 10
April 12, 2024Managing service requests and maintenance of facility
Verified user
Team Lead
4 years of experience
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Awards
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Reviewer Pros & Cons
Pricing
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Unavailable
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- Okta
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management (discontinued) are common alternatives for TOPdesk.
Reviewers rate Configuration mangement highest, with a score of 8.3.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(408)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
User-Friendly Interface: Reviewers have appreciated the easy and user-friendly interface of the system, making it simple to report problems and find necessary information quickly.
Convenient Reporting: Users find it convenient that the system allows for reporting problems at any time, even outside regular working hours, which enhances efficiency.
Structured System Design: The structured nature of the system is praised by users for reducing search time, enabling personalized priority settings, and improving overall organization. Moreover, users value features like the notification highlighting overdue items in red for prioritization cues.
Complex Registration Process: Several users have found the registration process to be overly complex, citing an excessive number of required fields that make signing up for the service a cumbersome task. They suggest streamlining the registration steps to improve user experience.
Inconvenient Notifications: Users have expressed frustration with notifications only displaying the creator's name and omitting shared recipients, causing inconvenience in communication within the platform. They recommend including all recipients' names in notifications for better clarity.
System Reliability Concerns: Multiple users have reported reliability issues with the service, including experiencing slowdowns to unworkable levels, indicating concerns about system stability. These users highlight the importance of addressing these reliability issues promptly to ensure smooth functionality.
Reviews
(1-25 of 198)Companies can't remove reviews or game the system. Here's why
TOPdesk
Rating: 7 out of 10
June 18, 2024
Verified User
Vetted Review
Verified User
21 years of experience
- Incident management
- Link items and employees
- meeting room availability
TOPdesk. It’s TOP!
Rating: 8 out of 10
June 11, 2024
Verified User
Vetted Review
Verified User
10 years of experience
- Raising support ticket.
- Remote access.
- Remote update.
Great product, with some quirks
Rating: 8 out of 10
May 30, 2024
TP
Vetted Review
Verified User
8 years of experience
- Incident management
- Asset management
- Workflow optimization
TOPdesk Review
Rating: 8 out of 10
April 14, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- Good for reporting a problem like a broken shower
TOPdesk is TOP!
Rating: 9 out of 10
April 14, 2024
WS
Vetted Review
Verified User
8 years of experience
- It’s very friendly to use. Buttons are very clean to use.
- It’s simple to find the locations to enter your problem
- Also good for declarations use
User review of TOPdesk
Rating: 8 out of 10
April 13, 2024
Verified User
Vetted Review
Verified User
10 years of experience
- It’s easy to report something.
- It’s quicker than a call.
- You can make a report at any moment you want.
User review of TOPdesk
Rating: 8 out of 10
April 13, 2024
Verified User
Vetted Review
Verified User
7 years of experience
- If we work in the evening or at night you can still report a problem instead of asking someone in the daytime to fix it.
- It was a good way to report problems when we were implementing HiX.
- It’s quicker than a call.
Good Product!
Rating: 8 out of 10
April 13, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- It’s structured, so you don’t have to search for things you need.
- It’s great to have the possibility to make your OWN priority.
- When a notification is over the due date, it gets a red color, so you can see what is necessary to pick up first.
TOPdesk is a Great Tool!
Rating: 10 out of 10
April 12, 2024
LD
Vetted Review
Verified User
2 years of experience
- Knowledge Management
- Asset Management
- Incident Management
TOPdesk review
Rating: 9 out of 10
April 12, 2024
DK
Vetted Review
Verified User
2 years of experience
- Administration
- Registration
- Knowledge centre
TOPdesk Review
Rating: 8 out of 10
April 12, 2024
AV
Vetted Review
Verified User
4 years of experience
- E-Mail to the user
- Reminder when the manager doesn’t react on there email
- ADD a link between TOPdesk and RAM-IT our network partner
TOPdesk in healthcare
Rating: 8 out of 10
April 12, 2024
Verified User
Vetted Review
Verified User
1 year of experience
- API function
- Link knowledge items to the notification
- Clear SSP
TOPdesk
Rating: 9 out of 10
April 12, 2024
Verified User
Vetted Review
Verified User
4 years of experience
- Registration of tickets
- Knowledge items are easy to make/manage
- The logic behind the ticket form
Go start using TOPdesk
Rating: 9 out of 10
April 12, 2024
Verified User
Vetted Review
Verified User
4 years of experience
- Self Service Portal for users
- TOPdesk is very active in training and development
- Quick reply in supportquestions through mytopdesk
TOPdesk Review
Rating: 8 out of 10
April 10, 2024
Verified User
Vetted Review
Verified User
5 years of experience
- Overview of the team tickets
- Overview of the personal tickets
- Creating items with information for helpdesk
Good tool
Rating: 9 out of 10
April 09, 2024
Verified User
Vetted Review
Verified User
7 years of experience
- Automated or fast handeling of known issues
- Importing mail into tickets
- Asset management
TOPdesk a great tool to work with
Rating: 10 out of 10
April 03, 2024
RV
Vetted Review
Verified User
20 years of experience
- user friendliness
- Support of ITIL processes
- Customizable
- Self Service Portal
TOPdesk - Easy to use for Admins and End Users.
Rating: 10 out of 10
March 25, 2024
Verified User
Vetted Review
Verified User
3 years of experience
- Asset Management.
- Call Management.
- Assigning and Replying to Calls.
- Asset Documentation Creation and Storage.
- Knowledge Base.
TOPdesk Review
Rating: 9 out of 10
March 06, 2024
RK
Vetted Review
Verified User
5 years of experience
- Incident management
- Problem management
- Asset management
Happy, and lots of possibilities
Rating: 8 out of 10
March 04, 2024
DC
Vetted Review
Verified User
1 year of experience
- SSP
- Updates
- API structures
TOPdesk review
Rating: 10 out of 10
March 04, 2024
Dv
Vetted Review
Verified User
1 year of experience
- it gives us a better overview of our ongoing changes and incidents
- we can manage our assets better and link it to the person who is using them
- its easy to see when someone updates their ticket as you get a notification and if you miss this you even get an email to remind you
TOPdesk is a great ITSM tool
Rating: 10 out of 10
March 04, 2024
JO
Vetted Review
Verified User
7 years of experience
- Incident management
- Change management
- Knowledge management
- Asset management
Very great application to use!
Rating: 10 out of 10
March 04, 2024
Jv
Vetted Review
Verified User
5 years of experience
- Functionality
- User interface
- Automation
- Update modules
A flexible tool to manage your Incidents and Changes and give your customers the tools to help themselves
Rating: 9 out of 10
October 02, 2023
Verified User
Vetted Review
Verified User
8 years of experience
- Incident Management
- Change Management
- Basic automation of some processes
- Knowledge Base (using; creation is a bit buggy)
- It eases up the ordering process