TOPdesk: TOPproduct, TOPservice
Rating: 7 out of 10
December 19, 2022
AB
Vetted Review
Verified User
4 years of experience
We have a "standard" evaluation and selection process.
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Learn from top reviewers
TOPdesk review
Rating: 8 out of 10
August 23, 2024We use TOPdesk as our ticket management system. For all of the support questions of the customers we make tickets, which are uses by the support department to answer the quest...
Verified user
Consultant
2 years of experienceTOPdesk
Rating: 7 out of 10
June 18, 2024We use TOPdesk mainly for incident management, reservations and CMDB.
With TOPdesk we can connect CMDB items to employees so we always have an overview on outstanding incid...
Verified user
Advisor
21 years of experienceTOPdesk. It’s TOP!
Rating: 8 out of 10
June 11, 2024Our IT department uses TOPdesk to provide remote access to our computers to troubleshoot local and server-based issues quickly and efficiently. Users can easily raise tickets ...
Verified user
Technician
10 years of experienceGreat product, with some quirks
Rating: 8 out of 10
May 30, 2024Incident management, change management and asset management. Elderly care with a workforce of 1800 people. Inhouse IT departement. We use TOPdesk for incoming calls and change...
Tom Peters
Professional - Information Technology
Functional application manager
Zorggroep Apeldoorn e.o.
8 years of experienceTOPdesk is a Great Tool!
Rating: 10 out of 10
April 12, 2024TOPdesk is used as a service management tool. We have multiple teams working in TOPdesk. It’s a great tool to manage different questions, requests, problems, and changes withi...
Leroy De Bock
Team Lead - Information Technology
IT Coördinator and Service Manager
Van Neynsel
2 years of experience
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Awards
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Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
- Is suitable for IT, FM or HR.
- Includes integrations with other packages.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- Okta
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support
- Microsoft Intune
- Ivanti Neurons for ITAM
- Ivanti Endpoint Manager
- Microsoft Entra ID
- Ivanti Automation
- Tools4ever UMRA
- Mavim
- ERP Solutions by ISM
TOPdesk Competitors
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management (discontinued) are common alternatives for TOPdesk.
Reviewers rate Configuration mangement highest, with a score of 8.3.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews From Top Reviewers
(1-5 of 17)
Top of the charts with TOPdesk
Rating: 10 out of 10
December 14, 2022
JF
Vetted Review
Verified User
4 years of experience
I wouldn't change a thing. In fact Topdesk has exceeded expectations and continue to grow and expand capabilities including things we've suggested over the years.
TOPdesk: a movement of service.
Rating: 10 out of 10
June 01, 2022
BV
Vetted Review
Verified User
9 years of experience
We will not change it
A must-have for organizations that want to professionalize their help departments
Rating: 9 out of 10
December 14, 2020
MC
Vetted Review
Verified User
17 years of experience
There is no need to change our evaluation and selection process since we have been satisfied with TOPdesk for over 15 years now.
TOPdesk Review
Rating: 7 out of 10
July 28, 2020
JI
Vetted Review
Verified User
5 years of experience
I might have taken a harder look at zendesk, since they are very similar and more widely used.