TOPdesk is TOPs in the field of Helpdesk/Knowledge Base systems.
The ECNO Shared Technology Services team uses TOPdesk as a one-stop ticket management and queue system for both our internal processes via …
TOPdesk
Top Rated
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TOPdesk
Top Rated
TRUE
TOPdesk
Overview
What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
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Awards
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Top Rated
2022
Popular Features
View all 13 features- Organize and prioritize service tickets (140)9.090%
- Configuration mangement (110)8.989%
- Self-service tools (129)8.383%
- ITSM reports and dashboards (114)8.282%
Reviewer Pros & Cons
View all pros & cons
- The ability to reply to emails to update tickets, both as the person making the support request and as the person working on the support request, make...
- The initial setup curve is very high, with it being strongly recommended that you involve the company in the design and setup phases to be able to get...
Adrie Bergwerff
Senior Infrastructure Consultant
ETTU (Information Technology and Services, 51-200 employees)Video Reviews
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Pricing
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What is TOPdesk?
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Demos
Total Economic Impact of TOPdesk Enterprise
04:27
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TOPdesk?
Excellent service management made easy
TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.
4 key differentiators:
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
1. Easy to use, quick to set up
2. Suitable for IT, FM or HR.
3. Seamless integrations with other packages.
4. Guaranteed service excellence.
5.Attractive and flexible licensing model TOPdesk has 20+ years experience in helping 5000+ organizations worldwide deliver the best service.
TOPdesk Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Service restoration
- Supported: Self-service tools
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Asset management dashboard
- Supported: Policy and contract enforcement
Change management Features
- Supported: Change requests repository
- Supported: Change calendar
- Supported: Service-level management
Additional Features
- Supported: Resource Plan Board
- Supported: Operations Management
- Supported: Open API
- Supported: Integrations Market Place
- Supported: Reservations Management
TOPdesk Video
The Total Economic Impact™ Of TOPdesk Enterprise is an October 2016 commissioned study conducted by Forrester Consulting on behalf of TOPdesk.
TOPdesk Integrations
- Snow License Manager
- QlikView
- Qlik Sense
- Lansweeper
- Nagios Core
- The Okta Identity Cloud
- Microsoft Azure
- OneLogin by One Identity
- Microsoft System Center
- Microsoft BI (MSBI)
- Microsoft Dynamics 365 Business Central
- Skype for Business, now part of Microsoft Teams
- Microsoft Dynamics 365
- BeyondTrust Remote Support (formerly Bomgar)
- Microsoft System Center Configuration Manager (SCCM)
- Ivanti IT Asset Management Suite (formerly LANDESK IT Asset Management Suite)
- Ivanti Endpoint Manager (formerly LANDESK Management Suite)
- RES Service Automation
- Microsoft Active Directory
- UMRA Access & Identity Management
- Mavim Rules
- ISM
TOPdesk Competitors
- ServiceNow IT Service Management
- Planon Universe
- Cherwell Service Management
- Freshdesk
- SysAid
- Ivanti Neurons for ITSM
- Jira Service Management
- Axxerion, by Spacewell
- Solarwinds Service Desk (formerly Samanage)
TOPdesk Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux |
| Mobile Application | Apple iOS, Android, Windows Phone, Mobile Web |
| Supported Countries | Global |
| Supported Languages | English, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian |
Frequently Asked Questions
TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.
ServiceNow IT Service Management, Planon Universe, and Cherwell Service Management are common alternatives for TOPdesk.
Reviewers rate Organize and prioritize service tickets highest, with a score of 9.
The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).
TOPdesk Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 5% |
| Mid-Size Companies (51-500 employees) | 55% |
| Enterprises (more than 500 employees) | 40% |
Comparisons
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Reviews and Ratings
(291)
Attribute Ratings
Reviews
(1-9 of 9)- Popular Filters
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December 19, 2022
TOPdesk: TOPproduct, TOPservice
December 14, 2022
Top of the charts with TOPdesk
June 01, 2022
TOPdesk: a movement of service.
May 30, 2022
TOPdesk Review
May 29, 2022
The better professional helpdesk system
August 12, 2020
Already for 10 years a happy topdesker
July 31, 2020
Introducing TOPdesk in a sales environment
August 26, 2016
Easy to use Service Management solution
Score 8 out of 10
Vetted Review
Verified User