Skip to main content
TrustRadius
TOPdesk

TOPdesk

Overview

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Read more
Recent Reviews

TOPdesk

7 out of 10
June 18, 2024
Incentivized
We use TOPdesk mainly for incident management, reservations and CMDB.

With TOPdesk we can connect CMDB items to employees so we always …
Continue reading

TOPdesk. It’s TOP!

8 out of 10
June 11, 2024
Incentivized
Our IT department uses TOPdesk to provide remote access to our computers to troubleshoot local and server-based issues quickly and …
Continue reading

TOPdesk Review

8 out of 10
April 14, 2024
Incentivized
TOPdesk is used for incidents, like facility problems e.g. a broken toilet, internet not working, computer authorization, application …
Continue reading

Good Product!

8 out of 10
April 13, 2024
Incentivized
We use TOPdesk for notifications from coworkers in the hospital. When they have problems or a wish for the hospital patient information …
Continue reading

TOPdesk in healthcare

8 out of 10
April 12, 2024
We use TOPdesk for notifications within ICMT. We register (Almost) all resources within asset management. As administrators, we also make …
Continue reading

TOPdesk

9 out of 10
April 12, 2024
We use it primarily as a ticket system. And also to see which questions are some of the most asked questions within our organisation. …
Continue reading

TOPdesk Review

8 out of 10
April 10, 2024
TOPdesk is used as system to manage all support tickets and changes. The main issue how to manage all changes in the right way
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 13 features
  • Self-service tools (182)
    8.2
    82%
  • Organize and prioritize service tickets (196)
    8.2
    82%
  • ITSM collaboration and documentation (149)
    8.2
    82%
  • ITSM reports and dashboards (157)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is TOPdesk?

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttp://www.topdesk.com/us/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

87 people also want pricing

Alternatives Pricing

What is Jira Service Management?

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of…

What is Atera?

Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script…

Return to navigation

Features

Incident and problem management

Streamlining ticketing and service restoration processes

7.9
Avg 8.2

ITSM asset management

Managing all IT assets and enforcing policy rules

8.1
Avg 8.2

Change management

Ensuring standardized processes for making changes to IT infrastructure

7.9
Avg 8.4
Return to navigation

Product Details

What is TOPdesk?

TOPdesk is a service management solution that aims to help users improve customer communication, manage workflows and keep track of assets. According to the vendor, the software is simple and attractive, making it pleasant to use and quick to adopt. On-premises and SaaS deployments are available.

TOPdesk:
  • Is suitable for IT, FM or HR.
  • Includes integrations with other packages.

TOPdesk Features

Incident and problem management Features

  • Supported: Organize and prioritize service tickets
  • Supported: Expert directory
  • Supported: Service restoration
  • Supported: Self-service tools
  • Supported: Subscription-based notifications
  • Supported: ITSM collaboration and documentation
  • Supported: ITSM reports and dashboards

ITSM asset management Features

  • Supported: Configuration mangement
  • Supported: Asset management dashboard
  • Supported: Policy and contract enforcement

Change management Features

  • Supported: Change requests repository
  • Supported: Change calendar
  • Supported: Service-level management

Additional Features

  • Supported: Resource Plan Board
  • Supported: Operations Management
  • Supported: Open API
  • Supported: Integrations Market Place
  • Supported: Reservations Management

TOPdesk Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux
Mobile ApplicationApple iOS, Android, Windows Phone, Mobile Web
Supported CountriesGlobal
Supported LanguagesEnglish, Spanish, German, French, Portuguese, Dutch, Danish, Swedish, Hungarian, Italian, Polish, Norwegian

Frequently Asked Questions

TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies.

Reviewers rate Configuration mangement highest, with a score of 8.4.

The most common users of TOPdesk are from Mid-sized Companies (51-1,000 employees).

TOPdesk Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)5%
Mid-Size Companies (51-500 employees)55%
Enterprises (more than 500 employees)40%
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(408)

Attribute Ratings

Reviews

(1-17 of 17)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • System Center/Intune/Endpoint
  • Google
  • Active Directory
The integrations help power our use of TOPdesk as an inventory management system with up to date information about our devices and users, and how they interact. The systems update nightly with data exports of our users and devices to automatically update the potential callers and devices. The integration itself was not too difficult, the tools in the TOPdesk API allow for easy data import of multiple types of data.
Adrie Bergwerff | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • AzureDevops
My company build an app for the integration between TOPdesk and Azure DevOps. It is not hard to achieve the integration, you need some knowledge for the standard fields in TOPdesk and Azure DevOps.
Jason Flannery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Google (device\asset management)
  • Microsoft MDM
Using API and GAM we can pull in all attributes on devices including IP, last user and a host of other pertinent information that makes the asset management piece so valuable.
Roel Assenmacher | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Our website
  • ArcGIS/Geoweb
  • HelloID
  • SharePoint
Depends on which system. ArcGIS has two way communication. It gives users the possibility to create and review incidents on a map providing GPS location.
HelloID is used for provisioning users to TOPdesk and managing access rights.
Jay Hamel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Active Directory
  • Joomla
LDAP connectivity to Active directory was relatively straight forward. TOPdesk support is alway helpful as well.

We use Joomla for our CRM and having forms from TOPdesk or allowing reports to open in Joomla was also not difficult. It’s great to be able to pull live data and serve it where it is needed to be viewed.
Return to navigation