Name: Toshiba UCedge Unified Communications
Author: Toshiba

Help Desk

Web and Video Conferencing

Customer Support

Classroom Management

Education

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Risk Management

Statistical Analysis

Workspace Planning

Enterprise

Accounting

Digital Banking

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Cloud Cost Management

Cloud Storage

Configuration Management Databases

Data Catalog

Data Lakehouse

Database Performance Monitoring

Email Verification

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

Integration Platform as a Service (iPaaS)

Internet Performance Monitoring

Internet Security

Managed IT Service

Mobile Application Performance Monitoring  (APM)

Network Monitoring

Network Performance Monitoring

Observability

Release Management

Software Asset Management

Wireless LAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Domain Registration Services

Email Marketing

Marketing Automation

Native Advertising

Screen and Video Capture

Social Media Management

Social Media Marketing

Survey & Forms Building

Tag Management

Web Analytics

Website Builder

Marketing

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Social Commerce

Sales

API Security

File Integrity Monitoring

Security

3D Modeling

ID Card

Last Mile Delivery

Legal Case Management

Nonprofit Fundraising

Oil and Gas

Rental Property Management

Spreadsheet

Vertical-Specific

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Toshiba offers the UCedge Unified Communications platform, for telephony, VoIP and conferencing, functional across disparate enterprise endpoints.

Self-Serve Customer Service Solution

Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.

Core

Power Suite

Engage

Digital

Toshiba UCedge Unified Communications

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Voice over Internet Protocol is a category of hardware and software that enables people to use the Internet as the transmission medium for telephone calls.

VoIP

Toshiba

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

Hosted PBX

Hosted telephony infrastructure obviated the need for local PBX hardware

Multi-level Interactive Voice Response (IVR)

IVR is a phone menu allowing callers to interact with the system through voice and keypad

User templates

Create and apply batch configurations to multiple users at once

Call reports

Historical call analysis and trending metrics

Directory of employee names

Voice directory of all employees for self-service dialing

Call Management

Answering rules

Ability to enter rules to route calls to main number or other extensions in case of absence

Call recording

Automatic recording of inbound and outbound calls

Call park

Ability to hold calls in virtual location and subsequently access from any phone in system

Call screening

Ability to block numbers or send calls directly to voicemail

Message alerts

Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Video conferencing

Audio conferencing

Audio conferencing credentials for all on the system.

Video screen sharing

Users are able to share their screens with other meeting participants on video conference calls.

Instant messaging

Users are able to communicate via chat, either one-on-one or in a group message, through an instant messaging or chat tool.

Mobile apps

Mobile app for iOS

Mobile app for Android

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Toshiba UCedge Unified Communications

Overview

What is Toshiba UCedge Unified Communications?