Totango

Totango Reviews

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Ratings and Reviews
(1-25 of 149)

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Alex Sandrea | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
ChurnZero - I've taken a look at this solution but didn't get to form a definitive opinion about it yet. Right now it looks like their Integration system is a bit more limited than Totango's.

Custify - It's a good tool but unlike Totango it feels a bit more sales focused. Also it doesn't feel as user friendly as Totango when it comes to the interface, and also not as organised.
King Agamemnon David | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think Salesforce is pretty limited based on its platforms and tools whereas, Totango is great and very helpful as a Customer Success platform. Salesforce, for me, is more sales oriented. And it’s also more complicated than Totango.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Totango felt like a great option that was beyond entry level but not a sledgehammer for a nail for what at the time was a brand new Customer Experience team being formed.
Score 9 out of 10
Vetted Review
Verified User
Review Source
The only other product we seriously looked at was Gainsight. It had all the features we were looking for, but the high price tag deterred us. As a startup, we want to ensure that we are lean and utilizing our resources in a smart way. The ability to start building out Totango on the free community version was a huge plus and a great tactic I believe on their part.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Totango is so much better than Gainsight. The ease of logging a touch point and the ability to measure impact, review metrics at a glance has made it much easier to understand areas of need for client and a simple and easy way to access the tool. Hands down - a much better fit for our team than our experience using Gainsight.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Totango is CRM centric and we can clearly see how it's built. We use Totango alongside Zendesk for support, but we still link everything to Totango. Hubspot on the other hand is more marketing and campaigns focused and we're able to achieve the same results on Totango. Totango's seamless integration with Salesforce creates a frictionless transition from pre-sales to post-sales teams.

Totango Scorecard Summary

Feature Scorecard Summary

Security (1)
82%
8.2
Role-based user permissions (148)
82%
8.2
Platform & Infrastructure (3)
79%
7.9
API (120)
80%
8.0
Integration with Salesforce.com (154)
77%
7.7
Integration with Marketo (32)
80%
8.0
Customer Data Extraction / Integration (2)
71%
7.1
Product usage (205)
73%
7.3
Help desk / support tickets (135)
68%
6.8
Customer Success Management (7)
76%
7.6
NPS surveys (94)
77%
7.7
Sponsor tracking (6)
61%
6.1
Customer profiles (211)
82%
8.2
Automated workflow (201)
75%
7.5
Internal collaboration (189)
76%
7.6
Customer health scoring (213)
74%
7.4
Customer segmentation (204)
84%
8.4
CSM Reporting & Analytics (4)
75%
7.5
Customer health trends (204)
73%
7.3
Engagement analytics (193)
77%
7.7
Revenue forecasting (151)
72%
7.2
Dashboards (200)
77%
7.7

What is Totango?

Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.

According to the vendor, Totango is also the only customer success platform provider that offers solutions for companies that have or sell into multiple products, hierarchies, and channel partners.

Features Include:

  • Customer and User Monitoring Platform: real-time monitoring of key account and user-level metrics on product adoption, value delivered, utilization, and operational incidents.

  • Early Warning System: a system that computes customer health and alerts companies when a customer needs attention based on shifts in health or occurrence of specific at-risk events.

  • Customer Success Work Management: business process management for customer success managers and executives including account management workflows, best practice automation, team performance measurement, and executive reporting and dashboards.

  • Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results.

  • Customer Analytics: Deep segmentation and analytics capability to discover trends across the customer base, develop benchmarks, and examine rich account and user profiles.

Totango Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Marketo

Additional Features

  • Supported: Dynamic Assignment
  • Supported: Outcome Success Plans
  • Supported: Customer Portal
  • Supported: Team Performance Review
  • Supported: Portfolio Management
  • Supported: Account Hierarchy
  • Supported: Custom Metrics
  • Supported: User Level Reporting
  • Supported: Team Adoption
  • Supported: ISO 27001 Security

Totango Screenshots

Screenshot of our Revenue Center

Totango Competitors

Totango Pricing

More Pricing Information

More pricing information from Totango

SaaS Editions Pricing
Pricing DetailsTerms
Community Edition$0

Totango Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

What is Totango's best feature?

Reviewers rate Customer segmentation highest, with a score of 8.4.

Who uses Totango?

The most common users of Totango are from Mid-size Companies and the Computer Software industry.