Totango Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
120 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 52)

Vincent Frisina | TrustRadius Reviewer
November 20, 2019

Totango

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We were part of the initial trial and continue using it as a matter of practice, although software adoption alone does not necessarily result in contract status.
Read Vincent Frisina's full review
Anonymous | TrustRadius Reviewer
December 06, 2018

Looking for something better still

Score 6 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

  • Intercom
We're still looking for an alternative to replace Totango. I know we've used products such as Intercom in the past for similar solutions.
Read this authenticated review
Anonymous | TrustRadius Reviewer
September 17, 2018

User friendly

Score 7 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We chose Totango because of cost savings but recently switched to Gainsight again because of a good deal and also to improve reporting.
Read this authenticated review
Stephen Wilson | TrustRadius Reviewer
May 12, 2017

It Actually Only Takes One: Totango

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Initially [we were] with Gainsight, but their modifications to the UI and inability to work at Contract level in Salesforce really killed it for us. We used Gainsight 3 years prior to switching to Totango. Both were limited rollout to the Elite CSM team followed by broader rollout to other teams once testing was successful.
Read Stephen Wilson's full review
Cecilia Prado | TrustRadius Reviewer
October 27, 2016

Do you really know if your customer is happy with your product and willing to do a renewal? Totango knows.

Score 9 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

Two main gaps made us choosing Totango instead of Gainsight:
1. Pricing - We do believe Gainsight has a great product and service, but our company can't afford it before scaling.
2. Flexibility of onboarding - For us, the fast implementation and the lean mindset is really important. Gainsight was not able to give us that. With them, we would have to travel to the US to the onboarding and take a lot of time to get it live. Totango really met our expectations on this matter, we've implemented a first account's health overview in less than one month.
Read Cecilia Prado's full review
Jamie Wang | TrustRadius Reviewer
August 22, 2016

Imperative for Customer Success and Many Other Teams

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We had web demos and multiple phone calls with several other companies that advertised customer success software. We also spoke with friends at other organizations that are in customer success to discuss their tools, processes, and experience with various venders. Overall, we found Totango to be very comprehensive and we felt very comfortable with the team, the support we could get, and realized the product could cover all the needs we had.
Read Jamie Wang's full review
Rob Deutsche | TrustRadius Reviewer
June 07, 2016

Love Totango. Could not live without it at this point.

Score 10 out of 10
Vetted Review
Verified User
Review Source

Alternatives Considered

We were able to speak with a ToTango engineer right off the bat, who was able to help translate our needs and goals. Was not as "salesy" of a process as other competitors. ToTango was also able to come in at the lowest cost, which for a smaller business, is very important.
Read Rob Deutsche's full review

Feature Scorecard Summary

Role-based user permissions (46)
7.1
API (42)
7.3
Integration with Salesforce.com (55)
7.3
Integration with Marketo (3)
5.4
Product usage (76)
7.8
Help desk / support tickets (53)
7.4
Sponsor tracking (6)
6.1
Customer profiles (76)
7.7
Automated workflow (73)
7.7
Internal collaboration (65)
7.4
Customer health scoring (76)
8.0
Customer segmentation (73)
7.9
Customer health trends (74)
7.9
Engagement analytics (73)
7.6
Revenue forecasting (54)
7.1
Dashboards (72)
7.2

About Totango

Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.

According to the vendor, Totango is also the only customer success platform provider that offers solutions for companies that have or sell into multiple products, hierarchies, and channel partners.

Features Include:

  • Customer and User Monitoring Platform: real-time monitoring of key account and user-level metrics on product adoption, value delivered, utilization, and operational incidents.

  • Early Warning System: a system that computes customer health and alerts companies when a customer needs attention based on shifts in health or occurrence of specific at-risk events.

  • Customer Success Work Management: business process management for customer success managers and executives including account management workflows, best practice automation, team performance measurement, and executive reporting and dashboards.

  • Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results.

  • Customer Analytics: Deep segmentation and analytics capability to discover trends across the customer base, develop benchmarks, and examine rich account and user profiles.

Categories:  Customer Success

Totango Features

Customer Data Extraction / Integration Features
Has featureProduct usage
Has featureHelp desk / support tickets
Has featureOnline customer community
Has featureBilling
Has featureMarketing emails
Customer Success Management Features
Does not have featureNPS surveys
Does not have featureSponsor tracking
Has featureCustomer profiles
Has featureAutomated workflow
Has featureInternal collaboration
Has featureCustomer health scoring
Has featureCustomer segmentation
CSM Reporting & Analytics Features
Has featureCustomer health trends
Has featureEngagement analytics
Has featureRevenue forecasting
Has featureDashboards
Has featureCustomer lifetime value
Has featureChurn rate
Security Features
Has featureRole-based user permissions
Platform & Infrastructure Features
Has featureAPI
Has featureIntegration with Salesforce.com
Does not have featureIntegration with Marketo
Does not have featureIntegration with Eloqua
Additional Features
Has featureCustomer Health Reasons
Has featureCustomer Health Change Tracking
Has featurePortfolio Management
Has featureTeam Performance Review
Has featureHealth Console
Has featureAccount Hierarchy
Has featureCustom Metrics
Has featureUser Level Reporting
Has featureTeam Adoption
Has featureISO 27001 Security

Totango Screenshots

Totango Competitors

Totango Support Options

 Free VersionPaid Version
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar
Phone
Email
Social Media

Totango Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS