Skip to main content
TrustRadius
Totango

Totango

Overview

What is Totango?

Totango customer success software helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain…

Read more
Recent Reviews

All in one CS

8 out of 10
June 09, 2023
Incentivized
Totango runs our onboarding process, customer journey, and renewal cycle. We also use the system to track KPIs, account and user activity.
Continue reading

Buyer Beware

1 out of 10
May 22, 2023
We attempted to use Totango for client success/customer success. We had hoped, we could use Totango for setting up customer satisfaction …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 17 features
  • Customer segmentation (243)
    8.3
    83%
  • Customer profiles (251)
    7.9
    79%
  • Product usage (243)
    7.8
    78%
  • Customer health scoring (253)
    7.6
    76%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

1 video

Totango Review: Stands Out Because Of Its User Friendly Interface
02:00
Return to navigation

Pricing

View all pricing

Starter

$2,988

Cloud
per year

Enterprise

$18,000

Cloud
per year

Premier

Custom

Cloud

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.totango.com/packages

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $2,988 per year
Return to navigation

Product Demos

Totango Customer Success Walkthrough

Navattic
Return to navigation

Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.4
Avg 8.6

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9
Avg 8.5

Customer Data Extraction / Integration

Customer data extraction / integration

7.6
Avg 8.6

Customer Success Management

Customer Success Management

7.6
Avg 8.2

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

7.5
Avg 8.1
Return to navigation

Product Details

What is Totango?

Totango customer success software helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.

Totango Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Marketo

Totango Screenshots

Screenshot of Collaboration tools to manage a customer portfolioScreenshot of a 360° view of customer healthScreenshot of the dashboard to monitor customer metricsScreenshot of an engaging in-app experiences and email campaigns to improve customer retentionScreenshot of integrated data in the Customer Data Hub

Totango Video

New year, new evolution of CS, new Totango

Totango Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

Totango starts at $2988.

Gainsight CS, ChurnZero, and Catalyst CSP are common alternatives for Totango.

Reviewers rate Integration with Marketo highest, with a score of 8.9.

The most common users of Totango are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(408)

Attribute Ratings

Reviews

(1-25 of 246)
Companies can't remove reviews or game the system. Here's why
Bex Howell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Definitely enables to improve overall client retention, our target is 97%, we're at 96%.
  • A significant contribution to our increasing client conversion from starter package to the subscribed client within the first 90 days or less.
  • ROI continues to increase with every new release from Totango, and it will ultimately become our primary source of truth for all customer data.
Selene Varela Salinas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Greater number of renewals
  • Our NPS has increased due to better follow-up with our clients
  • We have had greater control in the projects with the client and that has impacted us in a better margin within the project
May 22, 2023

Buyer Beware

Score 1 out of 10
Vetted Review
Verified User
  • Time -- I feel it was a huge waste of time to try to stand-up our environment. Yeesh. It still frustrates me over a year later.
  • Money -- In our case, there was no recourse on our subscription. We tried to get out of it after never being able to use the product for its intended purpose. We expressed disappointment and frustration with our use of it but, I feel it fell on deaf ears.
  • The only real positive was that we were able to avoid the pitfalls of Totango's UI and features when we stood up our own internal customer success system.
  • Sales process -- we felt misled during the sales process. The capabilities and "ease of use" were overstated.
Brian O'Keeffe | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Allowed us to automate onboarding activities and the rest of the customer lifecycle.
  • Collaboration across teams and regions is now far easier.
  • Provides us with a 365 view of the customer at all stages.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • I strongly believe that churn will be reduced long term.
  • The customer experience will improve and customers will realize even more value in our tool as the CS team leverages Totango to interact with customers.
  • The CS team will spend less time on silly admin work and more time engaging in meaningful interactions with the customer.
Adam Moreschi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • It has made customer renewals and utilization much simpler to understand in a centralized way
  • With a focus on annual revenue from new sales and retained revenue, it has given clear insight into where to focus our time to hit that objective
  • It has helped us put a low-touch customer success program into effect with SuccessPlays
January 25, 2023

Totally Totango!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Increased work completion
  • Better engagement with internal stakeholders
  • 360 view of customer account, health and dashboards
  • Increased customer retention with the help of playbooks
Return to navigation