March 11, 2020
Totango Helps Tame my Outreach Timelines
Return on Investment
- It has allowed us to optimize our account distribution, getting more out of each CSA
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Showing 71 of 120 Totango ratings and reviews.
Reviews (1-25 of 71)
March 20, 2020
First-time success org's experience with Totango
Return on Investment
- Increased customer visibilty - this is a huge win!
- Totango has forced us to reevaluate how we work with client after the inital point of sale.
- Increased visibility on account interactions between teams. This lets us works more collaboratively
Return on Investment
- Allows us to focus our attention where it's needed most.
March 15, 2020
Extremely useful, but a little glitchy
Return on Investment
- Helps organization
- Keeps me on task
- Glitches and Totango crashes are annoying
Return on Investment
- Helps us identify who may potentially churn in order to prevent this - PRO
Return on Investment
- Helps us keep track of our accounts and verify what accounts we need to save
Return on Investment
- Helps us frame data so we can make decisions.
- Increased our customer lifetime.
- Decreased revenue churn.
Return on Investment
- No return
Return on Investment
- Kept focus on the right investment of relation => Easier renewal phase
- Better focus on points of attention in all data available => Efficient in attention on things that matter at that moment.
- Totango feature currently still has an overlap with other tools used in the organization, which causes double registration to prevent all in need of the information have access to it.
- Authentication access is good security. It would be better if more roles in the organization had (partial) access => now it keeps sending information around instead of the other roles having access to the needed information themselves.
Return on Investment
- Providing us a wider net to help cater to our clients.
November 20, 2019
Managing my customers with Totango
Return on Investment
- Retention of customers.
- Time management.
- Churn monitoring.
Return on Investment
- We have seen an increase in usage from some of the automation.
- Our retention is up over the previous year due to tracking and automated tasks.
- Better analytics on customer usage allows us to focus on specific follow up to users.
March 22, 2020
It takes a solid Salesforce Developer to Totango
Return on Investment
- I wouldn't say that Totango really led to better customer retention. When clients wanted to cancel, it was something that could not be predicted in Totango. It could have been a decline in business so they wanted to cancel, or a feature wasn't working the way they wanted, or maybe a support experience. The Zendesk integration could most definitely be improved for this reason.
- I was fairly new to my team so my role did not deal too much with how Totango was implemented for our team.
- It was really hard to build health profiles for clients for our organization specifically and therefore plan out the actual success of our team. It led to some not so fun 'reorganization' but there were many other factors outside of Totango.
March 15, 2020
Totango's impact on reaching customer success goals
Return on Investment
- Increase in outreach coverage for customers
- Reduce in churn
- Cross team visibility in customer communication
Return on Investment
- Totango has allowed us to find more annually recurring revenue.
- Totango has allowed us to save costs by limiting lost revenue.
Return on Investment
- Helps me keep track of my renewals.
- Lets me understand what customers are at risk.
March 11, 2020
Totango makes Customer Success easy!
Return on Investment
- Positive Impact- allowing all accounts to be in one place without misplacing one.
- Positive impact- Alerts when there needs to be action taken on a brand immediately.
March 11, 2020
Powerful, robust tool!! Take the time to understand it and it will become your Swiss army knife in terms of data extraction
Return on Investment
- It has been useful to prevent customers churning
- Encourages more contact with your clients
- Highlights points you need to tackle with your client in order to improve the health score
Return on Investment
- It has made it easier to get in touch with customers in time.
Return on Investment
- Easier day-to-day managing of my entire portfolio
Return on Investment
- Increasing effectiveness because of streamlining touchpoints.
- Making sure that all tasks are logged in the system for everyone to see.
December 06, 2018
Looking for something better still
Return on Investment
- We have not seen a positive ROI from Totango.
- We hoped to get a leg up on churn, but kind of saw Totango as a flop.
- At this point, we saw little help in retention.
April 25, 2018
Totango for Data Driven Customer Success Teams
Return on Investment
- We were able to create an engaging onboarding campaign through Totango
Return on Investment
- Improved customer retention.
- Increased insight into customer trends and data.
Return on Investment
- Totango’s task list was awesome to work out of because we all know how messy working out of an inbox can be! It gave a clear list of daily activities that was easy to digest and take action on.
Totango Scorecard Summary
Feature Scorecard Summary
About Totango
Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.
According to the vendor, Totango is also the only customer success platform provider that offers solutions for companies that have or sell into multiple products, hierarchies, and channel partners.
Features Include:
Customer and User Monitoring Platform: real-time monitoring of key account and user-level metrics on product adoption, value delivered, utilization, and operational incidents.
Early Warning System: a system that computes customer health and alerts companies when a customer needs attention based on shifts in health or occurrence of specific at-risk events.
Customer Success Work Management: business process management for customer success managers and executives including account management workflows, best practice automation, team performance measurement, and executive reporting and dashboards.
Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results.
Customer Analytics: Deep segmentation and analytics capability to discover trends across the customer base, develop benchmarks, and examine rich account and user profiles.
Categories: Customer Success
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Totango Competitors
Totango Support Options
| Free Version | Paid Version | |
|---|---|---|
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Video Tutorials / Webinar | ||
| Phone | ||
| Social Media |
Totango Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | Apple iOS |