Great tool for scaling Customer Success
Rating: 10 out of 10
January 09, 2024
CL
Vetted Review
Verified User
1 year of experience
- Increased efficiencies
- Improved customer retention
Overview
What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Learn from top reviewers
Great tool for scaling Customer Success
Rating: 10 out of 10
January 9, 2024We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for customer marketing/nurture campaigns, a...
Totango is to-tally great software
Rating: 9 out of 10
January 8, 2024I use Totango to manage my customer account profiles. The software ensures there's a single source of truth for any need to know customer information.
I log customer touchpoi...
Verified user
Account Manager
1 year of experienceTotango is a game changer for CS teams.
Rating: 9 out of 10
January 8, 2024We implemented Totango to manage our Customer Success Team's accounts in a way that would help us scale and improve our relationship with customers. It gave us a platform for ...
I like totango
Rating: 9 out of 10
January 8, 2024I use totango to manage my book of business, which has ranged from 250 to 700 customers. It helps me to monitor changes in customer health and remain organized. it has helped ...
Would 10/10 recommend Totango for your CSM team!
Rating: 9 out of 10
January 5, 2024We use Totango to manage the health and success of our clients. Our clients are mostly Human Resource professionals. Our product is an employee engagement platform.
Verified user
Manager
1 year of experience
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What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.totango.com/packages
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
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- Tech Details
- Downloadables
- FAQs
What is Totango?
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.
Totango Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Billing
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
Totango Screenshots
Totango Video
New year, new evolution of CS, new Totango
Totango Integrations
Totango Competitors
Totango Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS |
Totango Downloadables
Frequently Asked Questions
Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.
Reviewers rate Integration with Marketo highest, with a score of 9.
The most common users of Totango are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews From Top Reviewers
(1-5 of 246)
Totango is a game changer for CS teams.
Rating: 9 out of 10
January 08, 2024
SB
Vetted Review
Verified User
2 years of experience
- Better communication
- Increased NPS response rate
- Better visibility into team activities
I like totango
Rating: 9 out of 10
January 08, 2024
HL
Vetted Review
Verified User
1 year of experience
- our organization hasn't been up and running long enough to measure this right now
Totango is to-tally great software
Rating: 9 out of 10
January 08, 2024
Vetted Review
Verified User
1 year of experience
- Increased customer engagement
Would 10/10 recommend Totango for your CSM team!
Rating: 9 out of 10
January 05, 2024
Vetted Review
Verified User
1 year of experience
- More efficient client communication
- Better understanding of our product NPS
- Clearer path to client success and increasing NRR