Totango

Totango Reviews

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Totango Scorecard Summary

Feature Scorecard Summary

Security (1)
82%
8.2
Role-based user permissions (148)
82%
8.2
Platform & Infrastructure (3)
79%
7.9
API (120)
80%
8.0
Integration with Salesforce.com (154)
77%
7.7
Integration with Marketo (32)
80%
8.0
Customer Data Extraction / Integration (2)
71%
7.1
Product usage (205)
73%
7.3
Help desk / support tickets (135)
68%
6.8
Customer Success Management (7)
76%
7.6
NPS surveys (94)
77%
7.7
Sponsor tracking (6)
61%
6.1
Customer profiles (211)
82%
8.2
Automated workflow (201)
75%
7.5
Internal collaboration (189)
76%
7.6
Customer health scoring (213)
74%
7.4
Customer segmentation (204)
84%
8.4
CSM Reporting & Analytics (4)
75%
7.5
Customer health trends (204)
73%
7.3
Engagement analytics (193)
77%
7.7
Revenue forecasting (151)
72%
7.2
Dashboards (200)
77%
7.7

What is Totango?

Totango is a customer success platform that is designed to help recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements.

According to the vendor, Totango is also the only customer success platform provider that offers solutions for companies that have or sell into multiple products, hierarchies, and channel partners.

Features Include:

  • Customer and User Monitoring Platform: real-time monitoring of key account and user-level metrics on product adoption, value delivered, utilization, and operational incidents.

  • Early Warning System: a system that computes customer health and alerts companies when a customer needs attention based on shifts in health or occurrence of specific at-risk events.

  • Customer Success Work Management: business process management for customer success managers and executives including account management workflows, best practice automation, team performance measurement, and executive reporting and dashboards.

  • Customer Nurture and Retention Campaigns: automated, personalized campaigns to drive onboarding and product adoption based on actual user behavior and results.

  • Customer Analytics: Deep segmentation and analytics capability to discover trends across the customer base, develop benchmarks, and examine rich account and user profiles.

Totango Features

Customer Data Extraction / Integration Features

  • Supported: Product usage
  • Supported: Help desk / support tickets
  • Supported: Online customer community
  • Supported: Billing
  • Supported: Marketing emails

Customer Success Management Features

  • Supported: NPS surveys
  • Supported: Customer profiles
  • Supported: Automated workflow
  • Supported: Internal collaboration
  • Supported: Customer health scoring
  • Supported: Customer segmentation

CSM Reporting & Analytics Features

  • Supported: Customer health trends
  • Supported: Engagement analytics
  • Supported: Revenue forecasting
  • Supported: Dashboards
  • Supported: Customer lifetime value
  • Supported: Churn rate

Security Features

  • Supported: Role-based user permissions

Platform & Infrastructure Features

  • Supported: API
  • Supported: Integration with Salesforce.com
  • Supported: Integration with Marketo

Additional Features

  • Supported: Dynamic Assignment
  • Supported: Outcome Success Plans
  • Supported: Customer Portal
  • Supported: Team Performance Review
  • Supported: Portfolio Management
  • Supported: Account Hierarchy
  • Supported: Custom Metrics
  • Supported: User Level Reporting
  • Supported: Team Adoption
  • Supported: ISO 27001 Security

Totango Screenshots

Screenshot of our Revenue Center

Totango Competitors

Totango Pricing

More Pricing Information

More pricing information from Totango

SaaS Editions Pricing
Pricing DetailsTerms
Community Edition$0

Totango Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS

Frequently Asked Questions

What is Totango's best feature?

Reviewers rate Customer segmentation highest, with a score of 8.4.

Who uses Totango?

The most common users of Totango are from Mid-size Companies and the Computer Software industry.