Totango Support Reviews & Ratings 2024

Name: New year, new evolution of CS, new Totango
Uploaded: 2024-01-03T17:12:32.000Z
Duration: 1 min 58 s
Description: New year, new evolution of CS, new Totango

Overview

What is Totango?

Great tool for scaling Customer Success

Rating: 10 out of 10

January 9, 2024

IncentivizedVetted ReviewVerified User

We use Totango to automate and scale all of our core processes for the Customer Success org at our company. Additionally, we use it for customer marketing/nurture campaigns, a...

Cassandra Liska

Vice-President - Customer Service

VP of Customer Success

Verse.ai

1 year of experience

Totango is to-tally great software

Rating: 9 out of 10

January 8, 2024

IncentivizedVetted ReviewVerified User

I use Totango to manage my customer account profiles. The software ensures there's a single source of truth for any need to know customer information. I log customer touchpoi...

Verified user

Account Manager

1 year of experience

Totango is a game changer for CS teams.

Rating: 9 out of 10

January 8, 2024

IncentivizedVetted ReviewVerified User

We implemented Totango to manage our Customer Success Team's accounts in a way that would help us scale and improve our relationship with customers. It gave us a platform for ...

Stephanie Butler

Analyst - Information Technology

Business Analyst

Solver Global

2 years of experience

I like totango

Rating: 9 out of 10

January 8, 2024

IncentivizedVetted ReviewVerified User

I use totango to manage my book of business, which has ranged from 250 to 700 customers. It helps me to monitor changes in customer health and remain organized. it has helped ...

Heather Lennon

Contributor - Other

Customer Success Manager

Teamwork.com

1 year of experience

Would 10/10 recommend Totango for your CSM team!

Rating: 9 out of 10

January 5, 2024

IncentivizedVetted ReviewVerified User

We use Totango to manage the health and success of our clients. Our clients are mostly Human Resource professionals. Our product is an employee engagement platform.

Verified user

Manager

1 year of experience

The bomb in customer success software!

Rating: 9 out of 10

October 27, 2023

IncentivizedVetted ReviewVerified User

We use Totango as a customer success solution to keep track of our customer's journey from sign-up to advocacy. Before Totango, we struggled to keep track of meaningful aspect...

Bex Howell

Account Manager - Sales

Client Success

TRUSTY OAK 🌳

1 year of experience

Totango is the ultimate tool for Customers Success Managers, all in one single pane

Rating: 10 out of 10

June 21, 2023

Vetted ReviewVerified User

we use it to control our SAAS application usage , license subscriptions, product promotion, customers segmentation and digital engadment. and our scope is keep on growing and ...

Jaime Cortes

Employee - Customer Service

Customer Success Manager

HPE Aruba Nerworking

1 year of experience

¡totango has become an ally for everyone's success!

Rating: 10 out of 10

June 19, 2023

IncentivizedVetted ReviewVerified User

I use totango to follow up on the different pits within the life cycle of client projects, within Totango we organize the QSRs and all those Touchpoints that we consider appro...

Selene Varela Salinas

Analyst - Customer Service

Customer Success Manager

Axity

1 year of experience

All in one CS

Rating: 8 out of 10

June 9, 2023

IncentivizedVetted ReviewVerified User

Totango runs our onboarding process, customer journey, and renewal cycle. We also use the system to track KPIs, account and user activity.

Verified user

Director

2 years of experience

Buyer Beware

Rating: 1 out of 10

May 22, 2023

Vetted ReviewVerified User

We attempted to use Totango for client success/customer success. We had hoped, we could use Totango for setting up customer satisfaction scores; creating alerts on user intera...

Verified user

Director

1 year of experience

Totango can help businesses to improve efficiency, drive customer satisfaction, and ultimately grow their business.

Rating: 9 out of 10

May 8, 2023

IncentivizedVetted ReviewVerified User

One of the key benefits of Totango is its ability to improve efficiency. By providing us with a centralized platform to manage all aspects of customer success, Totango helps u...

Brian O'Keeffe

Program Manager - Sales

Digital Engagement Manager (Remote)

Egnyte

1 year of experience

Totango for the win...

Rating: 10 out of 10

March 3, 2023

IncentivizedVetted ReviewVerified User

Totango enables my Customer Success team to see all of our customer data in one spot. This provides a much more comprehensive view of customer health scores and allows us to m...

Verified user

Team Lead

Great CX value and straightforward software for the price

Rating: 7 out of 10

February 14, 2023

IncentivizedVetted ReviewVerified User

We use Totango to manage customer activity, health scores, and playbooks within our organization

Adam Moreschi

Employee - Customer Service

Customer Success Manager

Fidel API

1 year of experience

Totango - a must have for every fast growing company

Rating: 9 out of 10

January 27, 2023

IncentivizedVetted ReviewVerified User

Our company is a startup which grew up really fast within the last 2 years. Our customer management system was based on spreadsheets and google docs, and as we acquired more a...

Verified user

Director

1 year of experience

Couldn't be happier

Rating: 10 out of 10

January 26, 2023

IncentivizedVetted ReviewVerified User

We use Totango to organize the workflows on our Customer Success team and Account Management teams. Having a single system that allows both teams to cleanly split up the tasks...

Alice Simons

Manager - Other

Sr. Systems & Operations Manager

PowerToFly

4 years of experience

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Customer Campaign Targeting & Creation
Advanced Reporting

Cassandra Liska

VP of Customer Success

Verse.ai (Computer Software, 51-200 employees)

View profile

Customer touchpoint timeline
Streamline the Notifications and Agenda page (I don't think they need to be separate)

Verified User

Account Manager in Customer Service

Computer Software Company, 11-50 employees

Video Reviews

1 video

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Totango Review: Stands Out Because Of Its User Friendly Interface

02:00

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Pricing

View all pricing

Totango

N/A

Unavailable

What is Totango?

Entry-level set up fee?

Setup fee optional

For the latest information on pricing, visithttps://www.totango.com/packages

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

2 people also want pricing

Alternatives Pricing

Freshsuccess

$79

per month

What is Freshsuccess?

Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats,…

Glance

$19

per month

What is Glance?

Glance is a conferencing platform focused on customer engagement through visualization and collaboration.

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Product Demos

Totango Customer Success Walkthrough

Navattic

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Features

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5

Avg 8.9

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

7.9

Avg 8.6

6.6
API
(149) Ratings
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
8
Integration with Salesforce.com
(173) Ratings
The software can integrate with Salesforce.com bi-directionally, allowing for data syncs, activity alerts, campaign triggers, enhanced reporting, and lead assigning.
9
Integration with Marketo
(35) Ratings
The software can integrate with Marketo bi-directionally, allowing for data syncs, activity alerts, campaign triggers, and enhanced reporting.

Customer Data Extraction / Integration

Customer data extraction / integration

7.6

Avg 8.8

Customer Success Management

7.6

Avg 8.5

8.3
NPS surveys
(124) Ratings
The software facilitates the creation and execution of NPS (net promoter score) surveys, and integrates the results within each customer’s profile.
6.1
Sponsor tracking
(6) Ratings
The software alerts you when a sponsor or admin user changes roles or leaves the company. The software may track this through LinkedIn integration or changes in the user record in your product.
7.7
Customer profiles
(251) Ratings
The software unifies and presents all customer data in one place, so customer success managers can track the health of each of their customers.
8.5
Automated workflow
(240) Ratings
The software allows you to set up automated actions, alerts or tasks to be triggered by particular changes in customer data.
7.2
Internal collaboration
(226) Ratings
The software allows members of your team to communicate and leave notes about any customer issues.
7.4
Customer health scoring
(253) Ratings
The software allows you to build rules for scoring customer health based on customer data and actions, much like lead scoring for marketing.
8.3
Customer segmentation
(243) Ratings
The software allows you to segment customers by particular attributes, e.g., onboarding customers vs. legacy customers.

CSM Reporting & Analytics

Reporting & Analytics specific to customer success management

7.6

Avg 8.2

7.7
Customer health trends
(243) Ratings
The software allows executives to view customer health trends over time.
8
Engagement analytics
(229) Ratings
The software allows you to track and report on how your customer base overall is using your product to surface insights such as how feature adoption correlates with customer retention.
7.1
Revenue forecasting
(175) Ratings
Based on customer health trends, churn rates, etc., the software can predict revenue.
7.7
Dashboards
(237) Ratings
Users can create, customize and share dashboards, which provide an overview of the most important metrics.

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Product Details

What is Totango?

Totango customer success software, now with Catalyst, helps enterprise businesses and cross-functional teams accelerate customer outcomes in productivity, retention, and expansion. Totango and Catalyst will become a unified product, following the merger in February 2024.

Totango provides a set of integrations and SuccessBLOCs—the company's proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help users achieve critical business outcomes. With Totango, businesses can integrate data to get a 360° view of customer health, collaborate to manage their customer portfolio, engage with customers when and where it matters, monitor and improve the metrics that matter, and scale CS faster with people + AI. Totango is designed to scale limitlessly and deliver time to value due to its composable platform architecture and schemaless data model.