Name: Touch
Author: TOUCH TECHNOLOGY AS

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Continuous Integration

PHP Frameworks

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Payment Facilitation

Visitor Management

Whistleblowing

Enterprise

Accounting

CTRM

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Cloud Storage

Container Security

Data Center Cooling

Data Preparation

Database-as-a-Service (DBaaS)

DevOps

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

LAN Switches

Managed Security Service

Mobile Data Security

Mobile Identity

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Scale-Out Storage

Sensitive Data Discovery

Software Composition Analysis (SCA)

Storage as a Service (STaaS)

Unified Communications Monitoring

Value-Added Resellers (VARs)

Virtualization Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Ecommerce Personalization

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Task Management

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Incentive Compensation Management

Sales Performance Management

Sales

Cloud Infrastructure Entitlement Management

Intrusion Detection

Virtualization Security

Security

Apparel

Aviation

Fleet Management

Hospital Management

Mental Health

Online Ordering

eDiscovery

Vertical-Specific

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The Touch Call Recording Service is a solution designed to meet the call recording needs of companies, organizations, and public entities. According to the vendor, this service caters to businesses of various sizes and is particularly beneficial for those in the financial services, contact center, training and performance, and telecoms operator industries. Touch claims to provide secure and flexible call recording capabilities that can unlock valuable insights, ensure compliance with regulations, and enhance processes.

## Key Features

**Call Recording as a Service**: According to the vendor, Touch offers call recording services for fixed and mobile voice calls, as well as digital communications. The services are delivered to companies, organizations, and public entities, enabling them to record, store, and access voice calls and digital communications.

**Secure Call Recording**: Touch claims to provide secured, encrypted, and safely stored call recordings. The vendor states that the recordings can be stored for as long as needed, ensuring compliance with regulations such as MiFiD, Dodd-Frank, and GDPR.

**No On-Site Equipment Required**: Touch eliminates the need for on-site installations of equipment. According to the vendor, companies can securely store and access their data without the need for dedicated resources or complex infrastructure management. Touch claims that their managed services are cost-effective and do not require large capital investments.

**Flexible Call Recording**: According to the vendor, Touch's call recording services are flexible and can meet various requirements. They claim that these services can provide valuable insights from call recordings, helping businesses gain a deeper understanding of their clients. Touch states that call recordings can be used to enhance processes, train teams, and capture business intelligence.

**Multi-Channel Call Recording**: Touch provides a complete, managed solution for recording, storing, and accessing fixed and mobile voice calls, as well as digital communications. According to the vendor, this solution covers multiple communication channels, including mobile, PBX, Microsoft Teams, chat, and SMS. Touch claims that mirrored data storage ensures disaster recovery capabilities.

**Call Recording for Finance, Contact Centers, and Operators**: Touch offers solutions tailored to the specific needs of businesses in the finance, contact center, and telecoms operator industries. According to the vendor, their call recording services are secure, compliant, and ready for integration with various communication channels. The services are designed to meet regulatory requirements such as MiFiD II, Dodd-Frank, FCA, and GDPR.

**Trusted Call Recording for Any Industry**: According to the vendor, Touch's call recording service is trusted by businesses across various industries. They claim that the service is tailored to meet specific business challenges and provides seamless and flexible recording capabilities.

**Reliable Service with Proactive Support**: Touch is dedicated to providing reliable service and proactive customer support. According to the vendor, they have established long-standing relationships with leading enterprises and regulated organizations. Touch emphasizes that customer support is a priority for them.

**Recording across Fixed, Mobile, and Digital Channels**: Touch's call recording service is a complete, integrated solution for multi-channel and omni-channel recording. According to the vendor, this service covers fixed, mobile, and digital channels, ensuring comprehensive recording capabilities.

**Designed for Complex Customer Needs**: Touch understands the unique requirements for recording fixed, mobile, and digital channels. The vendor claims that they deliver tailored solutions to meet complex customer needs.

RingEx is a cloud-based VoIP solution available via computer mobile application. It features video and audio conferencing, desktop phone rentals, collaboration tools, and integrations with other business applications. Plans are available on a monthly, per user subscription basis.

Essentials (up to 20 users)

Standard

Premium

Ultimate

RingEX

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Professional

PhoneBurner

Touch

Call Recording

TOUCH TECHNOLOGY AS

Features that allow the user to record voice and video calls, edit recordings, view recording analytics, and share recorded calls with others.

Pre-Scheduled Recording

The ability to set call recording for scheduled calls ahead of time.

On-Demand Call Recording

The ability to add the call recording software to live calls.

Audio and Video Call Recording

The call recording software will record both the audio and video for the call (e.g. slide decks or other presentations shared on the call will be captured in the recording).

Real-time Recording Controls

The ability to pause, stop, or start recording in real-time on live calls.

Cloud or Local Recording Storage

Recordings are saved either locally on your computer or to a public or private cloud storage space.

Call Transcription

A written transcript of the meeting is available for download. Some products use AI technology to produce more accurate written transcripts.

Recording Editing

The ability to edit the recording (e.g. cut out silent sections) and save the edited version.

Recording Sharing

The ability to share a call or meeting recording using a sharable link.

Call Recording Analytics

Some products provide call or meeting analytics that include speech and text analytics, sentiment analysis, and key phrases mentioned in the conversation.

Call Recording Dashboard

A dashboard showing all recorded calls filterable by rep name, account name, date of the call, etc.

Integration with Third-Party Systems

Allows the user to connect the software with other third-party platforms such as a sales dialer, sales engagement, or contact center software.

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Overview

What is Touch?