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TouchBistro

TouchBistro

Overview

What is TouchBistro?

TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving…

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Reviewer Pros & Cons

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Pricing

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Gift Cards

$25

Cloud
per month

Online Ordering

$50

Cloud
per month

POS License

$69

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

This Is TouchBistro full video 480p

YouTube

TouchBistro Daily Demo

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TouchBistro Date Automation Demo

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TouchBistro Review: Is it Right for Your Restaurant?

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TouchBistro and Gordon Ramsay and Power_One POS systems

YouTube

TouchBistro POS Review [Features, Pricing, Pros & Cons, etc.]

YouTube
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Product Details

What is TouchBistro?

TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry system reduces errors and increases efficiency. Menu items can be presented in vibrant color with every detail captured. Menus can be quickly and easily updated and even published to the Web.

TouchBistro Competitors

TouchBistro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(22)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of TouchBistro have provided several recommendations based on their experiences with the POS system. The three most common recommendations are as follows:

  1. Utilize the free help and excellent customer service provided by TouchBistro. Many users have found the customer service provided by TouchBistro to be outstanding. They recommend taking advantage of the free help and support offered by the company, as it has proven to be valuable in resolving any issues or answering questions promptly.

  2. Invest time in thorough research on hardware and set-up. Some users advise doing thorough research on the hardware requirements before purchasing TouchBistro or having someone knowledgeable assist with the setup process. This is important to ensure that the system runs smoothly and meets the specific needs of the business.

  3. Consider personal needs and wants when choosing a POS system. While many reviewers highly recommend TouchBistro as a great value and a complete POS system, they also advise prospective buyers to consider their personal needs and wants when selecting a POS system. Each business is unique, so it is important to evaluate specific requirements such as inventory control and automation of service before making a decision.

Overall, users have had positive experiences with TouchBistro, finding it intuitive to use daily, easy to set up and modify as business needs evolve. It is recommended for new restaurants due to its affordability and completeness as a POS system. However, users also caution about the time required for implementation for first-time users and emphasize the need for thorough research on hardware compatibility.

Reviews

(1-14 of 14)
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TouchBistro review

Rating: 9 out of 10
July 08, 2024
Verified User
Vetted Review
Verified User
TouchBistro
10 years of experience
We use TouchBistro for our day to day restaurant operations, very pleased with their Moneris integration making our service and sales reconciliation seamless. We use this product 7 days a week, the system is super reliable and has not given us any issues like some of the alternative options out there.
  • Sales
  • User friendly
  • Easy to program
It's a tried and true system, over the years I have always had a great experience.
Capturing sales is easy and it's extremely user friendly and easy to train staff on. While I have tried other systems and they have not been as easy or user friendly there are some more advanced technology and backend capabilities that TouchBistro could work on. Maybe just a little updating.

POS even newbies can use!

Rating: 8 out of 10
July 24, 2023
Verified User
Vetted Review
Verified User
TouchBistro
2 years of experience
We use TouchBistro as our POS in our bar & restaurant. We have unique problem as our kitchen is actually located in a separate building, which causes communication and logistics issues. We use the TouchBistro kitchen display functionality in the kitchen as well as in the wait area so that orders are sent to the kitchen, and the wait staff can fire another course once the guests are ready. We set the system up so that only food orders go to the kitchen and drink orders go to the bar. The system is very user friendly in this regard.
  • Allows the user to set up specific food modifiers that can be used on one or more menu items.
  • Displays the kitchen orders and tracks the time they were received and shows alerts when time is getting late
  • Reporting on staff hours and breaks taken.
  • Flexibility with different tax options.
  • Splitting checks multiple ways
For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor.

Review for Touch Bistro from a Happy Customer

Rating: 10 out of 10
June 19, 2023
DK
Vetted Review
Verified User
TouchBistro
3 years of experience
We use Touch Bistro as our POS system for a small bar/restaurant in Sayulita, Mexico. It is an easy system for staff to operate and keep track of guest checks and inventory. Technically we have very few issues and support is generally quick to respond when we do.
  • ease of use
  • recall of information
  • reports are easily accessible
Touch Bistro is an easy to use system for bars and restaurants in my opinion.

TouchBistro easy to use

Rating: 8 out of 10
April 14, 2022
Verified User
Vetted Review
Verified User
TouchBistro
1 year of experience
We use TouchBistro as our point of sale and online ordering platform to help us keep track of orders, report revenue, and for ease of taking orders from walk in and call in customers. We also use TouchBistro for our online ordering system to give customers an easy online ordering platform as well as help us avoid phone calls and order mistakes.
  • POS user friendly
  • Nice online ordering platform
  • Good reporting tools
TouchBistro has a very nice and user friendly point of sale system. They also have a very nice online ordering platform that integrates with the point of sale system. The customers are happy with the online ordering system and find it easy to use. The problem we have is that TouchBistro sent us a very small card reader and cumbersome to use for the clerks and customers. We have tried to get a card reader from TouchBistro that better suits our business but have not had any luck and little response.

Decent machine

Rating: 8 out of 10
March 24, 2022
Verified User
Vetted Review
Verified User
TouchBistro
1 year of experience
We have 3 sever iPad to place orders, we do online ordering as well. We also use them for the government QSR codes mourn debit machines are synced with the iPads we also offer touch bistro gift cards.
  • Places orders quickly
  • Easy to change layouts for seating
  • Screen display choices
  • Search button
Nice to be able to place orders right at the table, a bit slow to send to the kitchen when super busy. Online ordering definitely needs some work, customers can’t add a pie when they pick up we need to do a separate bill. Nothing perfect but it’s a lot better than stationary Micros tills. Customers love seeing work and seeing how efficient we can be with them.

Touch Bistro is quick & easy to learn!

Rating: 9 out of 10
March 24, 2022
DE
Vetted Review
Verified User
TouchBistro
3 years of experience
We currently use TouchBistro as our POS system at our small family-owned burger joint. Having everything under one umbrella helps make running the business much easier & more practical. Especially when running into problems where we only need one phone number to address the issue.
  • Quick Ordering Process
  • Reliable Merchant Account Services
  • Wonderful Customer Service
TouchBistro is perfect for quick services restaurants. The ability to change the menu & adjust anything you need to right off the iPad saves me so much time. The interface is very user-friendly.

TouchBistro - In my Opinion, Not a Good Choice

Rating: 1 out of 10
February 28, 2022
Verified User
Vetted Review
Verified User
TouchBistro
3 years of experience
TouchBistro is our POS system and it promised to integrate with third-party software and promises additional programs to help streamline processes. However, in my experience, when these streamlined programs do not work, their support team will not help you regain functionality, even at the cost of your customers not gaining access to gift cards. In my experience, you will be ghosted by the escalation team and I believe support will continually pass you to another team that will also not know how to help. In my opinion, this was the worst client/vendor relationship I have had in my 25 plus years in retail.
  • In my opinion, there is not much that they do well.
In my opinion, support and customer service lack the knowledge and procedures to help clients. I feel like they lack professionalism and feel that their lack of concern for their clients is quite disheartening. I feel that even at a corporate level, they hide behind words and refuse to escalate towards any resolution. In my experience, customers were not able to access their gift cards and I believe the response I was given was, 'there is nothing we can do'.

Touch Bistro Review

Rating: 9 out of 10
November 06, 2019
RL
Vetted Review
Verified User
TouchBistro
3 years of experience
I own a small deli/cafe. We use Touch Bistro for our ordering process. We have one system, which is run on an iPad and used by all our employees. Before we implemented Touch Bistro, we used the old fashioned method of paper and pen. This was an unreliable method due to inconsistencies in the way the order was written. Touch Bistro took care of that problem while also giving us the ability to track orders and inventory.
  • The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it.
  • Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy.
  • Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated.
  • Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year.
It works great for a small business where all the data entry and reporting and changes can be done in-house. Payroll is a piece of cake for a smaller business with Touch Bistro. It might not work as well for a larger business or a business that needs things done faster.

If you can operate a smartphone, you can operate this POS

Rating: 5 out of 10
August 31, 2019
JW
Vetted Review
Verified User
TouchBistro
2 years of experience
We used Touch Bistro for two years and it was extremely user-friendly. Being an iOS-based software, it was easy for staff to learn. The software can be used on iPad's of various sizes to make it convenient for you particular setup. Depending on your particular needs, I feel like this would be a good fit.
  • Easy to learn being iOS-based
  • Being cloud-based, your product mix, as well as your detailed modifier list, is available immediately
  • Able to access reports, sales, hours, etc. from mobile app
This truly depends on what your specific needs are. For us, we needed a point-of-sale that offered a better handheld option since we cash guests out at the table with the device to limit printing checks. If your establishment doesn't do table-side transactions, then that's a non-issue. We also had an issue with the card readers breaking off in the charging port which resulted in useless iPads or having to trade them in. This isn't necessarily the fault of TouchBistro, but it was a factor in us not renewing our contract.

TouchBistro saved my sanity and, therefore, my business!

Rating: 9 out of 10
January 19, 2019
DA
Vetted Review
Verified User
TouchBistro
3 years of experience
I use TouchBistro in our craft brewery’s tasting room. It is our POS system, time clock, finished product inventory manager, and metrics aggregator. TouchBistro provides a reliable, fast, and easy interface to process payments at our bar-- cash or credit cards. We can also easily create and manage tabs. Due to the portable nature of this POS, we can also take customers' orders at their tables.
  • Very fast transaction times; I do not need to wait for the credit slip printer to respond, it is almost instantaneous.
  • I can add, delete, or modify menu items on the fly and in real time in literally a handful of seconds.
  • TouchBistro provides an intuitive and easy way to check my tasting room’s metrics in real time from anywhere on the globe.
  • My employees are able to access a customized menu of item modifiers and discounts very quickly and easily.
Honestly, I cannot think of a business that couldn’t benefit from using TouchBistro with its ability to have hundreds of items and how it can read UPC codes using the tablet's camera.

Touch Bistro: Making everyday Easier

Rating: 10 out of 10
January 08, 2019
GK
Vetted Review
Verified User
TouchBistro
2 years of experience
We use TouchBistro in our two restaurants on a daily basis for a variety of things:
  1. POS (cash, credit, gift card, charge on an account, room charge)
  2. Inventory tracking (stock, recipe tracking)
  3. Delivery orders (PostMates, GrubHub, UberEats)
  4. On accounts (timeshare companies)
  5. Paid in/paid out
  6. Payroll tracking (clocking in/out, payroll, different job codes)
  7. Variety of reports
Our speed of service and customer interaction tableside has greatly improved.
  • Easy to use, user-friendly POS system . You can train a team in 30 minutes or less
  • Reporting
  • Account management
  • Reliability. It has gone down once in 2 1/2 years
Highly recommended for restaurants that want to go to tableside service with ordering and payment directly at the table with a server.

Great software! Highly recommend.

Rating: 10 out of 10
January 04, 2019
Verified User
Vetted Review
Verified User
TouchBistro
5 years of experience
Great platform to take orders quickly and transmit to the kitchen. Great for reports and employee clock. Also great for the on the go reporting from my phone.
  • Very easy to update menu items and prices.
  • Very easy to update employee clocks.
  • Very easy to see previous years reports for planning.
Perfect for my field as a restaurant owner. No so great for large groups or catering events.

Easy to use! Plus, ingredient tracking & customizable reports!

Rating: 10 out of 10
November 08, 2017
Verified User
Vetted Review
Verified User
TouchBistro
1 year of experience
We use TouchBistro for our small cafe/to-go foods business. It is used by our front of house salesmen to check out customers and log catering orders. TouchBistro helps us to maintain tight control of resources with its recipe and ingredients tracker. We can easily perform audits with the ability to run various reports with just a few clicks. It is also very helpful in managing employees!
  • Ingredient tracking
  • Cloud reporting
  • Easy to run reports
  • Running weekly, customizable reports automatically sent to your preferred e-mail
After a month or two, we thought that TouchBistro wouldn't be well suited for our business because we don't function like a typical restaurant. However, after having some time to really explore all of the features, AND the fact that TouchBistro is often adding new features and updates, we have been really impressed with the control we have over our business because of using the TouchBistro system.

TouchBistro review

Rating: 8 out of 10
November 02, 2017
JR
Vetted Review
Verified User
TouchBistro
2 years of experience
It is the POS, time recording, COGS and sales reporting for our restaurant at Summerhill Farm located at 24013 US 71 Park Rapids MN 56470
  • Very clean and simple setup for initial installation.
  • Greatly reduced training of new servers. Average of 15 minutes and new serves were able to enter and process orders.
  • We are a seasonal business and TouchBistro allows us to suspend our account when we are closed and turn back on when we open without any additonal fees.
Well suited for any type of restaurant, don't know of a scenario where it wouldn't work well.
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