Skip to main content
TrustRadius
TouchBistro

TouchBistro

Overview

What is TouchBistro?

TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving…

Read more
Recent Reviews

TrustRadius Insights

Integration Issues with Credit Card Processing Systems: Some users have found that Touch Bistro does not integrate well with the credit …
Continue reading

TouchBistro easy to use

8 out of 10
April 14, 2022
Incentivized
We use TouchBistro as our point of sale and online ordering platform to help us keep track of orders, report revenue, and for ease of …
Continue reading

Decent machine

8 out of 10
March 24, 2022
Incentivized
We have 3 sever iPad to place orders, we do online ordering as well. We also use them for the government QSR codes mourn debit machines …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing

Gift Cards

$25

Cloud
per month

Online Ordering

$50

Cloud
per month

POS License

$69

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

This Is TouchBistro full video 480p

YouTube

TouchBistro Daily Demo

YouTube

TouchBistro Date Automation Demo

YouTube

TouchBistro Review: Is it Right for Your Restaurant?

YouTube

TouchBistro and Gordon Ramsay and Power_One POS systems

YouTube

TouchBistro POS Review [Features, Pricing, Pros & Cons, etc.]

YouTube
Return to navigation

Product Details

What is TouchBistro?

TouchBistro is a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry system reduces errors and increases efficiency. Menu items can be presented in vibrant color with every detail captured. Menus can be quickly and easily updated and even published to the Web.

TouchBistro Competitors

TouchBistro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(21)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users of TouchBistro have provided several recommendations based on their experiences with the POS system. The three most common recommendations are as follows:

  1. Utilize the free help and excellent customer service provided by TouchBistro. Many users have found the customer service provided by TouchBistro to be outstanding. They recommend taking advantage of the free help and support offered by the company, as it has proven to be valuable in resolving any issues or answering questions promptly.

  2. Invest time in thorough research on hardware and set-up. Some users advise doing thorough research on the hardware requirements before purchasing TouchBistro or having someone knowledgeable assist with the setup process. This is important to ensure that the system runs smoothly and meets the specific needs of the business.

  3. Consider personal needs and wants when choosing a POS system. While many reviewers highly recommend TouchBistro as a great value and a complete POS system, they also advise prospective buyers to consider their personal needs and wants when selecting a POS system. Each business is unique, so it is important to evaluate specific requirements such as inventory control and automation of service before making a decision.

Overall, users have had positive experiences with TouchBistro, finding it intuitive to use daily, easy to set up and modify as business needs evolve. It is recommended for new restaurants due to its affordability and completeness as a POS system. However, users also caution about the time required for implementation for first-time users and emphasize the need for thorough research on hardware compatibility.

Attribute Ratings

Reviews

(1-13 of 13)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
TouchBistro has a very nice and user friendly point of sale system. They also have a very nice online ordering platform that integrates with the point of sale system. The customers are happy with the online ordering system and find it easy to use. The problem we have is that TouchBistro sent us a very small card reader and cumbersome to use for the clerks and customers. We have tried to get a card reader from TouchBistro that better suits our business but have not had any luck and little response.
March 24, 2022

Decent machine

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Nice to be able to place orders right at the table, a bit slow to send to the kitchen when super busy. Online ordering definitely needs some work, customers can’t add a pie when they pick up we need to do a separate bill. Nothing perfect but it’s a lot better than stationary Micros tills. Customers love seeing work and seeing how efficient we can be with them.
Score 1 out of 10
Vetted Review
Verified User
In my opinion, support and customer service lack the knowledge and procedures to help clients. I feel like they lack professionalism and feel that their lack of concern for their clients is quite disheartening. I feel that even at a corporate level, they hide behind words and refuse to escalate towards any resolution. In my experience, customers were not able to access their gift cards and I believe the response I was given was, 'there is nothing we can do'.
November 06, 2019

Touch Bistro Review

Robin Lilly | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It works great for a small business where all the data entry and reporting and changes can be done in-house. Payroll is a piece of cake for a smaller business with Touch Bistro. It might not work as well for a larger business or a business that needs things done faster.
Jayelynn Willman | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
This truly depends on what your specific needs are. For us, we needed a point-of-sale that offered a better handheld option since we cash guests out at the table with the device to limit printing checks. If your establishment doesn't do table-side transactions, then that's a non-issue. We also had an issue with the card readers breaking off in the charging port which resulted in useless iPads or having to trade them in. This isn't necessarily the fault of TouchBistro, but it was a factor in us not renewing our contract.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
After a month or two, we thought that TouchBistro wouldn't be well suited for our business because we don't function like a typical restaurant. However, after having some time to really explore all of the features, AND the fact that TouchBistro is often adding new features and updates, we have been really impressed with the control we have over our business because of using the TouchBistro system.
Return to navigation