Name: TouchBistro
Price: 25 USD
Rating: 6 (23 reviews)
Author: TouchBistro

Help Desk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Development

Alumni Management

School Management

Education

Association Management

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Environmental, Social, and Governance (ESG)

Facility Management

Meeting Management

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Onboarding

HR Management

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Asset Tokenization

Cloud Storage

Continuous Delivery

Data Center Backup

Data Governance

Fraud Detection

Graph Database

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Print

Master Data Management (MDM)

Message Oriented Middleware

Metadata Management

Network Function Virtualization (NFV)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Robotic Process Automation (RPA)

SQL Server Performance Monitoring

Security Validation

Software-Defined WAN

Virtual Private Network (VPN)

Web Scraping

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Contest Management

Customer Loyalty Program

Email Marketing

Location Intelligence

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Marketing

Job Site Management

Project Management

Transcription

Waste Management

Professional Services

Customer Communication Management

Customer Relationship Management (CRM)

Sales

Automotive

Car Rental

Clinical Data Management

Equation Editors

Healthcare Learning Management

Vertical-Specific

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### Online Ordering Systems
Customers appreciate the convenience of placing orders directly from their tables using TouchBistro's online ordering system. However, some users have expressed concerns about the system's limitations, such as the inability to make changes to orders once they are placed. Despite these challenges, TouchBistro's online ordering platform is generally seen as a valuable tool for streamlining the ordering process and enhancing overall customer experience. (Source Reviews: [1](https://www.trustradius.com/reviews/touchbistro-2022-03-08-12-11-51), [2](https://www.trustradius.com/reviews/touchbistro-2022-03-23-12-09-18), [3](https://www.trustradius.com/reviews/touchbistro-2022-03-23-11-52-21), [4](https://www.trustradius.com/reviews/touchbistro-2019-10-29-16-24-24))

### Kitchen Management
User feedback on TouchBistro's kitchen management capabilities varies among reviewers. Some users appreciate the system's user-friendly interface, allowing for easy setup and maintenance of daily operations in the kitchen. They find it simple to input products, ingredients, and modifiers, as well as track inventory and update specials efficiently. Additionally, the ability to clock in and out, along with the ease of running reports for sales tracking, inventory management, and financial analysis, are highlighted as valuable features by satisfied users. However, there are also concerns raised by some users regarding issues such as slow order processing during peak times, glitches following system updates, and limitations in online ordering functionalities. Despite these mixed reviews, TouchBistro's kitchen management capabilities seem to offer a balance of user-friendly features and room for improvement. (Source Reviews: [1](https://www.trustradius.com/reviews/touchbistro-2023-07-23-02-41-53), [2](https://www.trustradius.com/reviews/touchbistro-2022-03-23-12-09-18), [3](https://www.trustradius.com/reviews/touchbistro-2019-10-29-16-24-24))

### Inventory Management
Users consistently highlight TouchBistro's inventory management as a key strength, citing its ease of use and effectiveness in tracking stock levels and ingredients. The system's ability to streamline inventory processes and provide accurate data for restocking and menu planning is widely appreciated by reviewers. However, some users have expressed challenges in initially setting up the inventory management features, noting a learning curve in understanding the system's full capabilities. Despite this, TouchBistro's inventory management functionality is generally regarded positively for its contribution to efficient operations and cost control within various food service establishments. (Source Reviews: [1](https://www.trustradius.com/reviews/touchbistro-2023-07-23-02-41-53), [2](https://www.trustradius.com/reviews/touchbistro-2023-06-09-11-36-27), [3](https://www.trustradius.com/reviews/touchbistro-2019-10-29-16-24-24))

### POS Hardware and Integration
The reviews of TouchBistro's POS hardware and integration reveal a range of experiences and opinions from users. While some users appreciate the user-friendly nature of the system and its online ordering platform, others have encountered challenges with aspects such as the size and usability of the card reader, limitations in editing orders, and issues with system updates causing disruptions. Additionally, concerns have been raised about the integration with third-party software and the support received when facing functionality issues. It appears that the effectiveness of TouchBistro's POS hardware and integration features may vary depending on individual business needs and preferences. (Source Reviews: [1](https://www.trustradius.com/reviews/touchbistro-2023-07-23-02-41-53), [2](https://www.trustradius.com/reviews/touchbistro-2023-06-09-11-36-27), [3](https://www.trustradius.com/reviews/touchbistro-2022-03-08-12-11-51), [4](https://www.trustradius.com/reviews/touchbistro-2022-03-23-12-09-18), [5](https://www.trustradius.com/reviews/touchbistro-2022-02-26-16-19-43), [6](https://www.trustradius.com/reviews/touchbistro-2022-03-23-11-52-21), [7](https://www.trustradius.com/reviews/touchbistro-2019-10-29-16-24-24))

### User Experience and Accessibility
Users consistently highlight TouchBistro's user-friendly nature, praising its intuitive design and ease of use. They appreciate the platform's accessibility, noting how it simplifies tasks such as menu adjustments and inventory tracking. While some users have encountered challenges with specific features like the card reader, overall, TouchBistro's user experience and accessibility receive positive feedback for streamlining operations and enhancing efficiency in restaurant settings. (Source Reviews: [1](https://www.trustradius.com/reviews/touchbistro-2023-06-09-11-36-27), [2](https://www.trustradius.com/reviews/touchbistro-2023-07-23-02-41-53), [3](https://www.trustradius.com/reviews/touchbistro-2022-03-08-12-11-51), [4](https://www.trustradius.com/reviews/touchbistro-2022-03-23-11-52-21), [5](https://www.trustradius.com/reviews/touchbistro-2019-10-29-16-24-24))

Users of TouchBistro have provided several recommendations based on their experiences with the POS system. The three most common recommendations are as follows:

1. Utilize the free help and excellent customer service provided by TouchBistro. Many users have found the customer service provided by TouchBistro to be outstanding. They recommend taking advantage of the free help and support offered by the company, as it has proven to be valuable in resolving any issues or answering questions promptly.

2. Invest time in thorough research on hardware and set-up. Some users advise doing thorough research on the hardware requirements before purchasing TouchBistro or having someone knowledgeable assist with the setup process. This is important to ensure that the system runs smoothly and meets the specific needs of the business.

3. Consider personal needs and wants when choosing a POS system. While many reviewers highly recommend TouchBistro as a great value and a complete POS system, they also advise prospective buyers to consider their personal needs and wants when selecting a POS system. Each business is unique, so it is important to evaluate specific requirements such as inventory control and automation of service before making a decision.

Overall, users have had positive experiences with TouchBistro, finding it intuitive to use daily, easy to set up and modify as business needs evolve. It is recommended for new restaurants due to its affordability and completeness as a POS system. However, users also caution about the time required for implementation for first-time users and emphasize the need for thorough research on hardware compatibility.

Integration Issues with Credit Card Processing Systems: Some users have found that Touch Bistro does not integrate well with the credit card processing systems they use, particularly when it comes to paying with gift cards. This has caused frustration and inconvenience for these users.

Glitches Related to Updates: Several reviewers have experienced glitches after updating their Touch Bistro software, especially when updating individual iPads before the Mac Mini. These glitches can disrupt the smooth operation of the system and require additional troubleshooting.

Lack of iPhone App for Ordering: Some users have mentioned the absence of an iPhone app to ring in orders, which puts a strain on staff members who try to carry too many items on their iPads. This lack of flexibility can lead to broken iPads and hinder efficient workflow in busy restaurant environments.

POS License

Reservations

Online Ordering

Gift Cards

Subscription

Basic

Essential

Advanced

TouchBistro

Restaurant POS

TouchBistro Point of Sale - Full Service Restaurants

Touchbistro POS App Demo Walkthrough

TouchBistro Restaurant Point of Sale Easy to use

TouchBistro POS Review (2023) - Restaurant iPad POS Overview, Features, Pros vs Cons & More

TouchBistro POS Review [Features, Pricing, Pros & Cons, etc.]

TouchBistro and Gordon Ramsay and Power_One POS systems

TouchBistro Review: Is it Right for Your Restaurant?

TouchBistro Date Automation Demo

TouchBistro Daily Demo

This Is TouchBistro  full video 480p

Likelihood to Recommend

Usability

Support Rating

TouchBistro provides a complete mobile POS solution on the iPad for the restaurant industry. It allows users to manage reservations, view the menu, take orders and review sales reports with a few simple touches. Instead of servers repeatedly moving between customers and terminals for order management, servers can remain with customers and instantly submit orders to the kitchen and bar. Servers no longer need to write down an order and then enter it into a distant terminal. TouchBistro's single entry system reduces errors and increases efficiency. Menu items can be presented in vibrant color with every detail captured. Menus can be quickly and easily updated and even published to the Web. The company was founded in 2011 and is based in Toronto.

7shifts

Resy OS

POS +

TouchBistro 2024-06-30 08:31:37

Sage Accounting

Microsoft Excel

Owner

TouchBistro 2023-06-09 11:36:27

Revel Systems

Pearson Revel

Operations Manager

TouchBistro 2022-03-23 11:52:21

QuickBooks Online

TouchBistro 2023-07-23 02:41:53

General Manager

TouchBistro 2019-01-18 18:37:53

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Credit card

Card reader

Support needs

Not accurate

Create multiple

Iphone app

Customer service needs

Reports generated

View reports

Software integration

User friendly

Real time

Easy to update

Menu items

Analyze the data

Easy to run

Tech support

Cloud based

Month to month

Merchant account

Home

Restaurant POS Software

We use TouchBistro for our day to day restaurant operations, very pleased with their Moneris integration making our service and sales reconciliation seamless. We use this product 7 days a week, the system is super reliable and has not given us any issues like some of the alternative options out there.

Online sales
The change from being able to update floor plans on the iPads has been not as user friendly in my opinion.
Some of the back end organizing could be more user friendly

Seamless integration
capturing all sales - unlike square who regularly lost payments
Time required for training

Toast Point of Sale, Square POS and Clover

We use Touch Bistro as our POS system for a small bar/restaurant in Sayulita, Mexico. It is an easy system for staff to operate and keep track of guest checks and inventory. Technically we have very few issues and support is generally quick to respond when we do.

ease of use
recall of information
reports are easily accessible

sometimes a little slow when using other ipads than the main one

ease of use
reports
programming new items

by allowing staff ease of use, therefore not forgetting to enter sales items in a timely manner
can go back and check previous periods for comparison purposes

We currently use TouchBistro as our POS system at our small family-owned burger joint. Having everything under one umbrella helps make running the business much easier &amp; more practical. Especially when running into problems where we only need one phone number to address the issue.

Quick Ordering Process
Reliable Merchant Account Services
Wonderful Customer Service

Perhaps a speedier mobile app with less glitches

Merchant Account Services
Menu Changes
Bill Customization

The lower merchant account services fees were night & day differences.

We use TouchBistro as our POS in our bar &amp; restaurant. We have unique problem as our kitchen is actually located in a separate building, which causes communication and logistics issues. We use the TouchBistro kitchen display functionality in the kitchen as well as in the wait area so that orders are sent to the kitchen, and the wait staff can fire another course once the guests are ready. We set the system up so that only food orders go to the kitchen and drink orders go to the bar. The system is very user friendly in this regard.

Allows the user to set up specific food modifiers that can be used on one or more menu items.
Displays the kitchen orders and tracks the time they were received and shows alerts when time is getting late
Reporting on staff hours and breaks taken.
Flexibility with different tax options.
Splitting checks multiple ways

Inventory management is confusing and difficult to set up
Ability to search for and select one or more specific menu items and report sales on same.
The restriction to using only iPads and the high additional charges for adding more. These become prohibitive for us to work efficiently.

Handling orders and sending them to the kitchen and bar as they are taken.
Maintaining sales history and reporting
Managing staff hours and reporting

Being new to the industry, and not having a good handle on what the sales would be, TouchBistro has provided us with the ability to see the sales grow from day 1 to present.
We have been able, using the ability to report sales trends by category to share the profitability of the bar area vs the kitchen area with the respective managers and create a type of competition between them.
The Return on Investment on the system is becoming easier to see now with our continued growth over the early months where it felt like a bit of a hurdle. I use many of the reports to show the success and continued growth of the business to my partner and staff.

I own a small deli/cafe. We use Touch Bistro for our ordering process. We have one system, which is run on an iPad and used by all our employees. Before we implemented Touch Bistro, we used the old fashioned method of paper and pen. This was an unreliable method due to inconsistencies in the way the order was written. Touch Bistro took care of that problem while also giving us the ability to track orders and inventory.

The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it.
Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy.
Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated.
Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year.

One of my biggest (and only) issues with Touch Bistro is that it doesn’t integrate well with the credit card processing systems we use. Currently, we use Square and while the two systems do communicate, there are some instances, such as paying with gift cards, that take a few extra steps, which can be a pain when you have a long line of customers!
Because my credit card processing is separate from Touch Bistro there are a few things that are hard to track. Square does a great job of marketing and tracking the marketing, but it’s not accurate for me due to the fact that I use Touch Bistro as a POS and not Square.
I’d love for Touch Bistro to offer more marketing techniques that are easy to use.