Name: Tour de Force CRM
Rating: 3.7 (7 reviews)
Author: Tour de Force, Inc.

Help Desk

Web and Video Conferencing

Customer Support

Mind Mapping

Mobile App Development

Development

Business Intelligence (BI)

Collaboration

Communications Platform as a Service (CPaaS)

Org Chart

Enterprise

Accounting

Payment Gateway

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Component Content Management

Data Quality

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Infrastructure Monitoring

IT Service Management (ITSM)

Identity Governance and Administration

Industrial IoT

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Print

Network Performance Monitoring

Relational Database Management Systems

Session Border Controllers

Solid State Drives

Static Application Security Testing (SAST)

Static Code Analysis

Tower Servers

Traffic Switching

Virtual Private Network (VPN)

Vulnerability Management

Information Technology

A/B Testing

Ad Serving & Retargeting

Advertising Agency

All-in-One Marketing

Consumer Ratings & Reviews

Content Management

Email Marketing

Heatmap and Session Recording

Intent Data

Marketing Automation

Marketing Resource Management

Social Media Management

Survey & Forms Building

Video Streaming

Web Analytics

Webinar

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Multichannel Retail

Sales Gamification

Sales Intelligence

Sales

Secure Service Edge (SSE)

User and Entity Behavior Analytics (UEBA)

Security

Car Rental

Commercial Drone

Equation Editors

Insurance Agency Management

Public Sector Software

Real Estate Property Management

Trucking Software

Vertical-Specific

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Tour de Force CRM, developed by White Cup, is a customer relationship management solution specifically designed for distributors. According to the vendor, this software is tailored to meet the needs of small to large-sized companies in the distribution industry, including distributors, sales teams, marketing teams, customer service teams, and manufacturing companies. The product aims to drive growth, increase profitability, differentiate businesses, and improve employee engagement.

## Key Features

**BI included**: According to the vendor, Tour de Force CRM provides representatives with access to business intelligence (BI) tools that allow them to view important information and make informed decisions.

**Built-for-distributors quoting**: The product offers a quoting system specifically designed for distributors, which the vendor claims can help generate accurate and competitive quotes.

**Drag-and-drop automated workflow builder**: Tour de Force CRM features a user-friendly interface that allows users to create and customize automated workflows easily, streamlining processes and improving efficiency.

**Product, sales, and customer performance trends**: Integrated with White Cup BI, Tour de Force CRM provides insights into product, sales, and customer performance trends, enabling businesses to identify growth opportunities and optimize strategies.

**Fast distributor reports and dashboards for ERP Data**: White Cup BI allows users to generate fast and accurate reports and dashboards using data from their enterprise resource planning (ERP) systems, helping distributors access critical information quickly and make data-driven decisions.

**Get inventory right and improve your bottom line**: According to the vendor, White Cup BI helps distributors optimize inventory management by providing real-time visibility into inventory levels, facilitating informed decision-making and improving profitability.

**Data-backed Pricing Recommendations**: Tour de Force CRM utilizes data analysis to provide intelligent pricing recommendations, assisting distributors in optimizing pricing strategies and maximizing profitability.

**Intelligent product and customer segmentation**: The software allows distributors to segment products and customers intelligently based on various criteria, enabling targeted marketing efforts and personalized experiences.

**Master pricing within 90 days**: According to the vendor, Tour de Force CRM offers a comprehensive pricing training program that aims to help distributors master pricing strategies within a short timeframe, empowering them to effectively manage pricing structures.

**Seamlessly integrates with enterprise business systems**: Tour de Force CRM seamlessly integrates with various enterprise business systems, providing distributors with quick and easy access to a wide range of customer information, reporting, and analytics.

Tour de Force is a customer relationship management (CRM) software with features such as enterprise resource planning (ERP) integration, Microsoft Outlook integration and mobile access.

Starter

Professional

Unlimited

Microsoft Dynamics 365 is a CRM providing sales, marketing, and service functionality. It is offered as SaaS and on-premise. Dynamics 365 is part of the larger Dynamics suite of business intelligence and ERP products.

Tour de Force CRM

Customer Relationship Management applications are used to manage a company’s interactions with customers, clients, and sales prospects. 

It involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Likelihood to Recommend

Sales Force Automation

Customer Service & Support

CRM Project Management

CRM Reporting & Analytics

Customization

Integrations with 3rd-party Software

Platform

Customer data management / contact management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Quote & order management

Interaction tracking

Channel / partner relationship management

Case management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Forecasting

Pipeline visualization

Customizable reports

Custom fields

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Mobile access

Tour de Force, Inc.

This is the technique of using software to automate certain sales-related tasks.

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Users can defines salesperson territories based on customer or market characteristics.

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Users can create, process and fulfill price quotations and sales transactions.

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

This component of CRM software automates help desk, call center and field service management.

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

This includes lead generation, scoring, qualification, routing, and nurturing.

This involves the ability to send mass email to groups of people based on particular qualifications.

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

This includes the ability to plan, track, collaborate and report on tasks.

This includes automated invoice creation and billing.

Software provides a broad range of standard and the ability to build custom reports.

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

The software helps users accurately forecast sales based on volume and conversion metrics.

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Users can create reports and dashboards unique to their needs.

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

Tour de Force CRM

Overview

What is Tour de Force CRM?