Tracksmart was purchased by Personelle and, in my experience, it is now officially a Nightmare
We used to use Tracksmart to manage employee time off and weekly timesheets. In our experience, after Personelle took over, all of our …
Overview
What is Tracksmart?
Tracksmart is a time and attendance option from the small Florida company of the same name.
Recent Reviews
Reviewer Pros & Cons
COO (Chief Operating Officer)
Schaeffer's Investment Research (Publishing, 11-50 employees)
Pricing
Attendance - Coretrack
$169.00 ($21.95)
Cloud
billed annually (billed monthly)
Scheduling - Basic
$264 ($24)
Cloud
billed annually (billed monthly)
TimeClock - Basic
$264 ($24)
Cloud
billed annually (billed monthly)
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.tracksmart.com/attendance/p…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
What is Tracksmart?
TrackSmart offers online time and attendance software. The vendor aims to help companies spend less time on administration. The software aims to simplify employee time-tracking and scheduling tasks.
Users can build their package based on the features needed. Features include:
TrackSmart Attendance: Tracks vacation time, sick days and other employee absences.
TrackSmart Scheduling: Simplifies shift scheduling with recurring schedules and automatic shift assignments.
TrackSmart TimeClock: Enables punching in and out via any Web-connected computer, tablet, or smartphone.
Tracksmart Features
- Supported: Manage time-off requests
- Supported: Make employee shift schedules
- Supported: Employees can swap shifts
- Supported: Timesheets
- Supported: Comply with overtime laws
- Supported: See who’s clocked in
- Supported: Track labor costs against your labor budget
- Supported: Employees can check their work schedules online
Tracksmart Screenshots
Tracksmart Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | United States of America |
| Supported Languages | English |
Tracksmart Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 95% |
| Mid-Size Companies (51-500 employees) | 5% |
| Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews and Ratings
(5)Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
March 05, 2024
Tracksmart was purchased by Personelle and, in my experience, it is now officially a Nightmare
We used to use Tracksmart to manage employee time off and weekly timesheets. In our experience, after Personelle took over, all of our historical data was wiped from the system and we were given absolutely NOT notice and NO ONE is responding to any of our help requests. We used Tracksmart for years with no issue at all, and now everything was just wiped without notice or support.
- Tracksmart = great
- Personelle = awful
- In my opinion, do not use Personelle
- In my experience, Personelle needs to provide support
- In my experience, Personelle needs to provide historical data prior to transition
- In my opinion, Personelle is an awful solution compared to Tracksmart
- Loss of company data
- Creation of stress within organization
- In my experience, complete mess
Our Customer Support team uses it to schedule live chat shifts across two different platforms with webchat and SMS chat.
- Live updates- when things are updated, everyone can see the changes.
- We love that you can offer upshifts for others to take so that each team member can get the schedule that works best for them.
- We love that you can use it on a computer or phone.
- We've had a few instances where the site was down and we weren't able to access our schedules which was tricky, so now we save a back up copy to have on hand in case it goes down.
- There is room for improvement in the notifications.
- This has really helped save time for scheduling. Previously we used google sheets and our large team of 75 were all fighting for shifts and writing over each other's names to claim shifts. Now we assign the shifts and they are able to see their shifts and trade shifts with each other.
- Having one place that everyone can go to but have their own views and logins has been very helpful vs having one document that everyone sees all at the same time. There is more accuracy and it's much more compliant and easy to use. Our employees are happier and they don't complain as much about scheduling.
- We have better coverage because we can see the schedule better and know exactly who is supposed to be working when and our employees have easy access to their phones of what their schedule is.
We feel like Tracksmart has all of the features that we need for our team to schedule live chat shifts. The ability to trade shifts has been hugely helpful for our team and we love the user-friendly flexibility of the software.
May 28, 2019
Pros and Cons at a glance
Our organization uses Tracksmart to track employee's attendance, e.i vacation, sick-day, personal day, PTO, etc. for a little over 3 years. It uses the platform across the whole organization.
- The platform is easy to use and it tracks everyone's attendance very well.
- I like how the system notifies me via email to review and approve employee's days requested.
- Companies can choose to offer employee's just PTOs or vacation, personal, sick-day, jury duty, bereavement, etc. among other reasons.
- Last but not least, the system tracks individual employee's days taken and keeps count of the days remaining for each employee, saving the HR administrator time and money for our organization.
- The app "Attendance" doesn't allow the employee to change or edit a submitted request. For edit and changes, the employee has to go to the website platform before the request is approved.
- Their app "Attendance" can be improved to include other features that you're able to use in their website such as filtering employees attendance taken.
- The system has allowed me to save time as the HR administrator by avoiding misunderstandings with staff because it keeps a good track record of the days taken.
- It saves the organization money as it allows the HR administrator to focus on important employee matters rather than attendance.
- The system is simple and easy to use and does the job really well.
January 24, 2018
Tracksmart makes it easy!
It is used across the organization. We keep track of when we arrive and leave the office to help get a clear picture of hours worked. The accounting department also uses the hours for auditing purposes. We also use it to request time off and have it approved by management, this helps because we can all see which employees will be out on vacation.
- It's easy to use
- Always works
- Has helpful features such as the calendar we can all view for PTO
- I wish the clock-in and attendance were on the same page
- Sometime it says it's "resting" when trying to login
- Makes employees more accountable
- Easier to request time off rather than taking management's time up - they can view requests at their convenience
- Some employees don't like it and don't utilize it consistently - might be better if it could be some sort of clock-in icon on desktop instead of a website window that needs to be opened.
I have never used another clock in service.