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TrackWise

TrackWise

Overview

What is TrackWise?

Sparta Systems headquartered in Hamilton offers TrackWise, a quality management system designed to allow the user to leverage existing investment to quickly implement a cost-effective quality management system. Also, TrackWise Digital helps users to track and manage internal, third-party, and…

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Recent Reviews

TrustRadius Insights

Cons: - Slowdowns during simultaneous usage: Some users have reported experiencing performance issues when multiple people are using the …
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Pricing

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What is TrackWise?

Sparta Systems headquartered in Hamilton offers TrackWise, a quality management system designed to allow the user to leverage existing investment to quickly implement a cost-effective quality management system. Also, TrackWise Digital helps users to track and manage internal, third-party, and…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is TrackWise?

TrackWise Video

TrackWise Digital Quality Management System (QMS)

TrackWise Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(6)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users commonly recommend this software for companies in the pharmaceuticals or food industry who want to reduce paperwork and undergo regulatory audits. They find it easy to use and track, with excellent features. Many users highly recommend it as a one-stop solution for Quality Management System needs. The software is stable and compliant, unlike newer competitors with buggy products. It has the best support for QMS processes. While it is powerful for quality investigations, users note that it requires intensive training. The software is recommended for big organizations. However, users suggest evaluating other QMS systems before choosing Trackwise. It is advised to save work frequently and utilize the e-signature option in Trackwise.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 9 out of 10
Vetted Review
Verified User
I am currently working as a BSA. I work with the business units that use TrackWise. TrackWise users report problem reports for software enhancement, system bugs, and maintenance. After reviewing the problem reports, I work with the development team to create solution options for the user base and create functional specifications for the approved problem report.
  • It has a great structure for child-parent relations. You can easily review your record and also the child records associated with the parent record.
  • Ability to create customized dashboards for your queries.
  • User friendly interface and ability to customize desktop layout.
  • Ability to create and customize reports in the required file type.
  • Capability to link records.
  • Easy to define user roles and group categories for user permissions.
  • No suggestion for improvements
We use Trackwise to record non-conformances that are reported by our clients and also the non-conformances that are found within the manufacturing floor during the manufacturing process. TrackWise is extremely easy to use and can be customized as per user needs. It is easy to create records and define child-parent relationships in the software. Users can pull customized reports and they can create dashboards as per the business demands to make sure they can track non-conformance resolution cycle time. We use TrackWise in integration with SAP which makes the system accessible to a wider user base. It is not only used to record the non-conformances, but also the part disposition details in cases where a part is supposed to be delivered from the client to us and in cases where the part is delivered to suppliers. We also use TrackWise to record the corrective actions and root cause for the reported issue. Trackwise is widely used to record Audits assessments in our organization. Trackwise is also used to report workmanship issues and to record the cycle time involved to resolve the issue and corrective actions taken to avoid the issue in the future.
  • Customized dashboards
  • Customized records
  • Ability to manage all quality issues in one platform
  • Easy navigation
  • More visibility of Quality issues
  • User friendly software
  • Easy to do multiple things at one platform
Trackwise provides more flexibility to customize the platform as per the user's needs. It is easy to integrate with other systems like SAP.
50
All users use TrackWise for different purposes like administrative work that involves creating new records on TrackWise and assigning those records to the record owners. IQA inspections where users report First Article issues. Auditors use it to record assessment reports, where all the details of the audit are added in the record, including the findings, root cause, and corrective actions taken. Supply chain use is to record non-conformances, supplier action items, part disposition, and 8D analysis. Product groups similarly use it to record non-conformances and corrective actions. It is also used for reporting real-time data required by different business units.
3
  • To report real-time data that is used by different departments to maintain their KPI's like cycle time to resolve a non-conformance or to resolve an audit finding
  • To record part disposition
  • To report software issues
  • It is currently used to report hardware issues, but we are implementing a system where users will be able to report software issues as well
The user experience is great and I would recommend other's to use trackwise for it's customization flexibility
It is easy to use. Easy navigation. Flexible to customize. Real-time analytics help to track the record cycle time. Can be used by multiple departments for various business processes.
  • Performing activities to go down the workflow to close/open records
  • Search functionality
  • Ability to create dashboards for user specific queries
  • Real time data analytics
  • Customized reporting
  • Searching for iQMS fields while creating queries. You have to type in the entire field name to get the results.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
TrackWise is used as a quality management system to track NCRs and CAPAs. It solves the issue of the lost paper quality system where things can get lost and not completed promptly. Trackwise also helps search history of quality issues so actions can be taken for preventative maintenance and prevent future occurrences.
  • Tracking System
  • Search Function
  • Query was limited and slow
Trackwise is an excellent tool to track activities and action items. We specifically used it to track quality management systems such as NCRs and CAPAs and include action steps and sign-offs. I would not use it to track projects that have significant data uploads.
  • Got rid of paper tracking.
  • Saves time by easily searching data base.
Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.
I did not interact with the support team.
Arena
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