Trakstar Hire (formerly Recruiterbox)

Trakstar Hire (formerly Recruiterbox)

About TrustRadius Scoring
Score 9.0 out of 100
Trakstar Hire (formerly Recruiterbox)

Overview

Recent Reviews

Simple, easy to use ATS!

9 out of 10
March 09, 2021
We used Recruiterbox as an ATS, organizing recruitment efforts across the company. Recruiterbox allows us to publish job postings on our …
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Popular Features

View all 15 features

Applicant Tracking (11)

9.6
96%

Email Templates (11)

9.5
95%

User Permissions (11)

9.1
91%

Duplicate Candidate Prevention (11)

7.9
79%

Reviewer Pros & Cons

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Pricing

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What is Trakstar Hire (formerly Recruiterbox)?

Trakstar Hire (formerly RecruiterBox) is a cloud-based ATS boasting a suite of features: a centralized candidate database, batch or mass communication with potential candidates via multiple channels such as email or by leveraging its integration with social networking sites (e.g. LinkedIn),…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

Recruiting / ATS

8.9
89%

Product Details

What is Trakstar Hire (formerly Recruiterbox)?

Trakstar Hire (formerly RecruiterBox) is a cloud-based ATS boasting a suite of features: a centralized candidate database, batch or mass communication with potential candidates via multiple channels such as email or by leveraging its integration with social networking sites (e.g. LinkedIn), instantaneous posting to multiple job boards, a customizable career page, resume parsing and bulk uploading, and customizable applications including questionnaires. Feedback sharing is facilitated by allowing recruitment team members to share info with each other on the candidate page post-interview. Database is kept clear of duplicate entries by scanning and flagging email addresses that appear in multiple entries, adding to the user-friendliness of the centralized database.

A 14-day free trial is available, and also a free version of the software which supports access for 5 users and up to 200 candidates. The modestly priced standard edition supports unlimited users along with the platform's basic functionality, and the pricier Professional edition includes EEOC compliance support, monthly data exporting, and additional report features.

Trakstar Hire (formerly Recruiterbox) Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

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Reviews and Ratings

 (17)

Ratings

Reviews

(1-11 of 11)
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Peter Harris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Recruiterbox is a core part of our business operations. At University Growth Fund, we vet hundreds of applicants for our internship program and bring on 50-70 per year. We are also a small full-time team of three and Trakstar has been critical to allowing us to vet and communicate with hundreds of applicants.
  • Manage the pipeline of applicants in an easy to use, customized way
  • Manage all communications, though inside the app and through my work inbox
  • Collect and store information about candidates
  • Sometimes our email end up in the SPAM folders of our applicants
  • The app is really built for hiring just 1 person per role, but we are hiring 10+ 3x per year for the same role
  • I wish they had a mobile app for entering applicant data in real time
Before, it was a nightmare of spreadsheets, email templates, and needless to say, many many applicants fell through the cracks or left with a bad impression of our firm due to the poor communication. With Trakstar, we're able to easily track where every applicant is in the funnel, collect information on how they are doing, and manage the whole communication process. I love being able to work in both Gmail and in their software and I love how it tracks the conversations so that I can easily go back and review where things are with any given applicant.

That said, the product is more geared toward someone that is hiring for one person per role. We make it work, but there is a lot of functionality that doesn't get used because of that.
Score 8 out of 10
Vetted Review
Verified User
Review Source
Recruiterbox helps us work efficiently in our global hiring. We hire roles all over the world and without Recruiterbox this would be quite difficult.
  • Global Hiring
  • Many Users
  • Easy to customize
  • Easier to customize career page
  • More seamless integrations
Very well suited for global teams with many users that need access to various different roles. It would be great to have more integrations to additional job posting resources for the global environment.
Ali Aguilar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Trakstar Hire is our current ATS platform. It is primarily used by me, my VP of Operations, and my hiring (department) managers. Of course, there are also interviewees who submit evaluations via the platform. Trakstar seemed the perfect ATS for us - not overly robust with features that don't work for our SMB, and not way beyond our limited budget, yet still with many customizable features in terms of the recruiting workflow, open API, and great personal support.
  • Customer Support
  • Customizable
  • Intuitive Design
  • Integrations
  • Open API
  • Once you activate a sponsored job post, it "appears" to stay live, even if the sponsorship ends. Makes it difficult to see what's live and to track spend.
  • Doesn't link with our HRIS (Paycor)
  • Wish there was a better method to create a formal application besides the questionnaire option.
For a small/mid-sized business I'd absolutely recommend TrakStar. I've loved it since day one and have only seen it improve. Now if you 100% need certain types of integrations, or have a large company or an HR team over 3-4 people, this may not be robust enough for your needs. I can't speak to onboarding since it doesn't integrate with our HRIS and we don't have a specific onboarding platform. We also don't utilize some features like the EEOC survey or do many pre-employment testing or assignment scenarios.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The use of Recruiterbox in our company was driven by the need to create a better employee recruitment plan, where the company could invest less and get better results for management. Recruiterbox is intended for all those companies that wish to optimize their recruitment process through an automated system that organizes and analyzes the data of all candidates and proposes the best offers for the development of your company. The customer service was available every time we needed it, being very friendly and solving every inconvenience in very short periods of time.
  • It is possible to determine the type of interview with potential employees (face-to-face, via telephone).
  • High compatibility with other tools such as BambooHr.
  • The function of creating candidates through their profile information is very useful for us.
  • It allows job offers to be sent to pages such as LinkedIn or Twitter without supervision for their management. Its process flows are well defined, which facilitates the work.
  • Not very ergonomic design, which is a bit annoying.
  • I would like it to allow compatibility with video calling tools, allowing us to send links during the conversation.
  • It is quite annoying not to have an alphabetical order in the list of possible candidates.
RecruiterBox is designed for small and medium sized companies that are looking to reinvent their recruitment method, by using its candidate management, it effectively allows the attraction of suitable people for each position. In large companies it can be complicated to use, due to the fact that it is still constantly being optimized.
Jason Kerley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Recruiterbox's evaluation system basically lets us create our own levels of employee evaluation, so that during any recruitment process it is possible to make sure of all the capabilities that each applicant possesses, and it is more feasible to bring them to work in the section of the company that best suits those capabilities, and thus improve the workforce in a short time. It keeps us informed of the totality of each stage that each applicant is going through, and we can evaluate forecasts about their performance in those stages, mostly to know early on which are the best prospects to work in the company. It is possible to manage employee pages from the platform, so that, in case of staff failures, you can evaluate their performance and know which ones should be replaced by applicants who are in the interview or resume evaluation system. Fully shared compilations of each employee's employment experiences can be made, so that it serves as an informative review for new applicants, and they can feel more confident with the company, or simply know what kind of working relationship to expect.
  • You can create your own fully customized job board, so that you have indefinite openings for different types of jobs, and so that all interested parties can apply to meet certain openings. This is an excellent way to organize each candidate from the beginning.
  • Recruiterbox lets us program our own workflows within the platform, which are useful to better define the work organization that must be in place for all recruiting processes to meet the right requirements, and this is reflected in improved reporting.
  • The platform automatically creates analyses based on the resumes of each candidate, so that, depending on each resume, they are shown offers that are fully compatible with their type of employee and their previous work operations.
  • We like the customer service offered by Recruiterbox, which has been able to meet our employment needs in a short time and in a mostly accurate way. Thanks to this, we were able to solve the usage error we had with the platform and our current results are much more profitable in terms of analytics of recruitment operations.
  • Recruiterbox is an exemplary service in terms of usability mechanics, with an extraordinary ease of application and a deployment that allows us to work on different platforms without any usability problems or labor errors, as with most human talent services nowadays.
  • There are not enough functions at the moment to follow up the interviewers by the company, since the platform generally works with self-service and a system where they can evaluate themselves. The best for this would be that the candidate can evaluate the interviewer and the quality of the process.
  • Spreadsheets are not handled well within the platform either, which is a big disadvantage for those of us who need to use a tool to filter applicant information and be able to tag them depending on our level of interest in them.
  • The function that allows us to create hiring funnels does not allow us to include all the information of the applicants, so the level of detail of the reports, despite being high, is never large enough to allow us to choose the candidates from the first instance.
For large companies Recruiterbox can be a software with exceptional results, allowing the application of all kinds of functions, mostly based on the execution of steps in recruitment operations with large lists of interested parties, which makes it useful in businesses such as supermarkets or services oriented to governmental management. Since it works well with emails, Recruiterbox is good for creating job interviews that do not directly require face-to-face management, as in the case of most software development jobs that are currently held. Recruiterbox is good for working in human talent departments that do not have enough experience in handling human resources software, or that are from a new business, thanks to its simplicity of use.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Recruiterbox as an ATS, organizing recruitment efforts across the company. Recruiterbox allows us to publish job postings on our website w/o needing any IT team involved. It also allowed us to push out jobs to other job boards - some of those job postings were free, some were paid posts that we also used. Recruiterbox was fairly easy to configure and to navigate - it is great for small companies that don't need anything too advanced in terms of functionality. The team does not require much training to use the tool.
  • Ease of Use
  • Simple to post to job boards
  • Ability to customize interview stages to the role
  • Reporting could be more advanced
  • Diversity tools and nudges in the platform would have been helpful
For a small business needing an ATS, the price was reasonable and the product provided solid functionality. A bigger business may find that they grow out of the system or need more integrations than Recruiterbox offered.
Laura Cain | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Recruiterbox is currently primarily used by our Manager of Employee Engagement who handles recruiting, however employees at the Director level occasionally log in to Recruiterbox to review applicants' resumes and profiles. Recruiterbox allows us to house all applicants within one tool, helping streamline the entire recruiting process.
  • Easy to use and customize: Recruiterbox takes little to no training to be able to use, and it's very easy to figure out how to add postings, add steps in the recruiting process, and process through applicants.
  • Great customer service: Recruiterbox always gets back to us quickly with helpful answers that solve our issues.
  • Easy to sync with our website: We worked with our developers to make sure that our application on our site would seamlessly flow into Recruiterbox.
  • Filters on candidates and openings: Sometimes it can be confusing when filters are not turned on correctly (which is very easy to miss), which means that the wrong candidate or opening results will appear.
  • Search: Sometimes candidates won't show up in a search (based on what page you're on), but there doesn't seem to be any rhyme or reason to when they do or don't show up.
  • Multiple applications (Recruiterbox calls these "copies"): While it's helpful that a little symbol will show up next to an applicant's name if they're in the system multiple times, I think there could be a better way from a UX perspective to integrate this feature, as sometimes it can be for the same position, sometimes it can be across multiple positions, and sometimes it can be over the course of a number of years.
Well suited: If you have multiple job openings at any given time, or multiple people looking at applicants, this is a helpful tool because it's very easy to switch between openings and even assign applicants to an individual.

Less appropriate: A lot of recruiting software can be expensive, and while this is slightly on the lower end, it's still an investment. If you're a really small company with few consistent job openings, you may not need something at this level.
Katie McKinlay | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Recruiterbox as our primary ATS. With Recruiterbox, we are able to get the candidate pool we need to make quality hires for our company. We are also able to track important details about the hiring process as well as receive data for our business on time to hire, how many candidates hired per year, etc.
  • Fantastic customer service. They're thorough and fast with their response and are always willing to go the extra mile to answer your questions.
  • Frequent updates and developments with the product.
  • User-friendly layout.
  • Easy to learn and teach to hiring managers.
  • They could make it easier to integrate with other products.
  • Development of the product could be more up to date with what other ATSs offer (text recruiting, video interviews, etc.)
  • More functionality in the product.
We had some questions about some functionalities in Recruiterbox that we wanted to utilize and the customer service was phenomenal. They got back to us extremely fast and walked us through how to set everything up on our end.
The customer service has always been fantastic. We were always taken care of and no issue or problem went unsolved.
Whitney Kelley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Recruiterbox is being used by our department to screen potential new hires. It allows us to quickly see resumes and to request references from any prospective hires we are screening. It also allows us to easily contact multiple interviewees to request interviews. In addition it allows multiple people to view the profiles remotely.
  • The system of being able to save pre-drafted emails when contacting multiple users to request references, or interview times saves so much time.
  • Being able to see users that have applied to more than one position within your company allows screening to go more quickly.
  • Having potential new hires upload their resumes saves time in requesting them later on.
  • Sending email correspondence can be tricky, if a potential new hire then has access to your professional email address since emails are forwarded to your associated recruiterbox account. If you reply from your email and not the Recruiterbox application directly it can create confusion.
It is well suited for departments that are going to have a large influx of applications. It allows you to sort through the applications and decide which ones should go on to the next level of the hiring process. It is also a great way to contact potential hires and screen them, via asking for references, etc before you decide if it is worth the time for a phone or face-to-face interview.
Jo Young | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Recruiterbox is being used by our organisation as applicant tracking and management software. It manages the process of every application to one of our roles, from sending in a CV via the web portal, through the selection process all the way up to the final hiring stages. We also use it to manage any prospective candidates who we are speaking to, but who have not yet applied for the role.
  • A very clean and easy to use interface - our team picked it up in no time at all and it has massively increased our productivity.
  • Excellent customer support - friendly, available, and knowledgeable 24/7 support.
  • Excellent ATM through the recruitment process.
  • Great "prospect' management - their widget for creating candidates from their LI profile is amazing.
  • Works "Out of the box" - you can create an integrated web page using their widgets which is professional looking and works wel.l
  • Duplicate candidates are a problem - a new candidate record is created every time someone applies for a role - which may be 20+ in our case. This means screening notes and candidate details are in multiple places.
  • Can't action more than one page of candidates at a time - so mass emailing etc is a pain.
  • Search results are poorly displayed - you can't sort them or export them.
Recruiterbox is a REALLY great tool for small to medium sized businesses, where there is no requirement for mass mailing, and where candidates are unlikely to apply for multiple roles. It is less appropriate if you want integrated CRM, or for recruitment businesses who need to manage a large database of CVs.
Tiffany Tesfamichael | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I was managing the software procurement as well as participating in the recruiting process. This was in a professional training & coaching organization (prior to my current role). We needed to fill twenty positions within a 30-45 day window (not easy, for a small company). The tool was used by three hiring managers. It solved the problem of managing a high volume of candidates, and shepherding them through the screening and interview workflow.
  • There's a "social footprint" kind of feature that scrubs popular social media tools for content, and aggregates this on the candidate page for a complete view of the candidate's personal brand. That was neat.
  • The email and calendar integration was well done. Most people want simple communications (the ability to respond to a candidate from the email client on your mobile device, without the hassle of logging into a platform). The ability to discreetly communicate with the candidates, while maintaining the tags and communications thread on the candidates page was gold. It reminded me a lot of central desktop by how smartly it was executed.
  • Increasing reach by blasting the job to multiple job boards (this was included in one of the subscriptions). Great timesaver.
  • The interface isn't dazzling. But it's clean. Perhaps there's some opportunity to sexy up the UI.
  • The labeling was a bit awkward, and doesn't work so cleanly when you forward a candidate to the data store, via the application email. For example, you can add the candidate manually using the web-based UI, or you can forward an application from your email client to an email alias. Also, the conversion from email-to-"creation of candidate profile" was not entirely great. But it was close enough to get the name logged in there. You just have to properly label and format the profile later, if you want the candidate repository to be well sorted and easily searchable.
  • You cannot transfer jobs from one account to another. What I mean by this is: If you have multiple organizations within a single tenant, you can move the position within that tenant. But let's say you and a colleague signed up separately, and want to merge candidate databases and job settings. It's a no go. You'll have to do a bulk import. Which kind worked out to be an imperfect migration for us.
Recruiterbox is a great solution for small to medium sized organizations. It's flexible, easy to set up, and affordable. Compared to other tools (which includes the recruiting platform widgets offered by the job boards themselves), it made the most sense for us.