Travel Ibex

Travel Ibex is a CRM and booking system specifically designed for travel agencies and tour operators. It offers a solution for managing customers, creating and sending quotes and itineraries, and integrating with external systems. Travel Ibex caters to small to medium-sized travel agencies and tour operators, and it is utilized by professionals in the travel industry, including travel advisors, travel consultants, and tour operators in the hospitality sector.

Key Features

Smart and Flexible: According to the vendor, Travel Ibex is a CRM and booking system that provides a range of features to manage customers, create and send quotes and itineraries, and integrate with external systems. The software can be customized to meet the specific needs of each business.

Efficient Quote and Itinerary Creation: The vendor claims that Travel Ibex enables travel advisors to create and send quotes and itineraries quickly and effortlessly. The integrated CRM functionality streamlines the management of customer contacts, calls, emails, and tasks. The software offers a user-friendly tool for creating detailed travel itineraries, including company details and contact information, which can be emailed as PDF attachments to clients prior to departure.

Streamlined Booking Process: According to the vendor, Travel Ibex offers features to manage customers and simplify the booking process. The Files, Quotation, and Bookings module allows travel agencies to add new requests to the lead pool and seamlessly proceed with the selling process. This module includes the management of travel itineraries, financial transactions, choice of currency, follow-up emails, and more.

Integrated CRM Functionality: According to the vendor, Travel Ibex includes an integrated customer relationship management (CRM) function that effectively manages contacts. The CRM module allows users to make calls, send emails, log conversation history, set reminders, and assign tasks. Users can also record notes and gather customer feedback, ensuring an organized approach to customer management.

Customizable Itineraries: The vendor states that Travel Ibex provides a tool within the file module for creating detailed and customized travel itineraries. Users can generate PDF documents that encompass all relevant aspects of a vacation package, including company identity, contact details, and itinerary information. These personalized itineraries can be emailed as attachments to clients, adding a professional touch.

Seamless Integration with Third-party Systems: According to the vendor, Travel Ibex is powered by a versatile API that allows seamless integration with various external systems. The software can connect with booking engines, eCommerce solutions, shopping carts, exchange rate providers, and other networks. This integration capability makes Travel Ibex a flexible choice for the travel industry, enabling businesses to leverage existing systems and enhance operational efficiency.

User Management: Travel Ibex includes a secure module for managing users and their roles. Users can be assigned specific roles and permissions to control access to various functions within the software. Each user can personalize their dashboard, prioritizing information blocks based on their preferences.

Robust CRM Capabilities: According to the vendor, Travel Ibex CRM empowers travel agencies to effectively manage customers, passengers, travel agent profiles, vendor contacts, and more. The CRM module supports multiple contact types, tasks, reminders, notes, feedback, and document management. It also maintains a comprehensive conversation history, ensuring that all interactions and communications are logged and easily accessible.

Efficient Files, Quotation, and Booking Management: The vendor claims that the file module in Travel Ibex captures new customer requests and centralizes them in the lead pool for distribution among travel advisors. Each file manages its own passengers, multiple quotations, and selected bookings. All financial transactions can be recorded during the process, and the built-in itinerary builder helps prepare a complete document to be sent to the customer.

Simplified Itinerary Creation: Travel Ibex offers an itinerary builder that simplifies the process of creating customer itineraries. According to the vendor, the builder assists travel advisors in preparing comprehensive and visually appealing documents to be sent to customers. This tool eliminates the need for manual itinerary building, saving time and ensuring accuracy.