Name: Travel Ibex
Price: 78 USD
Author: Costa Rica Virtual

Help Desk

Web and Video Conferencing

Customer Support

Help Authoring

Development

Business Intelligence (BI)

Collaboration

Data Discovery and Visualization

Electronic Signature

Partner Relationship Management

Quality Management

Whistleblowing

Enterprise

Accounting

Loan Origination

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Corporate Volunteering

Employee Engagement

HR Management

Leave Management

Payroll

Recruitment Agency

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

AIOps

Browser

Bug Bounty

Cloud Migration

Cloud Storage

Compliance Consulting

Container Security

Data Center Power

Data Virtualization

Database Management

DevOps

Enterprise Service Bus

Fraud Detection

Integration Platform as a Service (iPaaS)

Network Performance Monitoring

Process Mining

Product Implementation Services

Requirements Management

Scale-Out Storage

Software Defined Networking (SDN)

Software Distribution

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Competitive Intelligence

Content Management

Email Marketing

Email Testing

Local Listing Management

Marketing Automation

Social Media Management

Survey & Forms Building

Virtual Event

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation Services

Sales

Antivirus

Security

Assisted Living

Estate Planning

Jail Management

Mental Health

Multiple Listing Service (MLS)

Pharmacy

Scholarship Management

Veterinary

Vertical-Specific

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Travel Ibex is a CRM and booking system specifically designed for travel agencies and tour operators. It offers a solution for managing customers, creating and sending quotes and itineraries, and integrating with external systems. Travel Ibex caters to small to medium-sized travel agencies and tour operators, and it is utilized by professionals in the travel industry, including travel advisors, travel consultants, and tour operators in the hospitality sector.

## Key Features

**Smart and Flexible**: According to the vendor, Travel Ibex is a CRM and booking system that provides a range of features to manage customers, create and send quotes and itineraries, and integrate with external systems. The software can be customized to meet the specific needs of each business.

**Efficient Quote and Itinerary Creation**: The vendor claims that Travel Ibex enables travel advisors to create and send quotes and itineraries quickly and effortlessly. The integrated CRM functionality streamlines the management of customer contacts, calls, emails, and tasks. The software offers a user-friendly tool for creating detailed travel itineraries, including company details and contact information, which can be emailed as PDF attachments to clients prior to departure.

**Streamlined Booking Process**: According to the vendor, Travel Ibex offers features to manage customers and simplify the booking process. The Files, Quotation, and Bookings module allows travel agencies to add new requests to the lead pool and seamlessly proceed with the selling process. This module includes the management of travel itineraries, financial transactions, choice of currency, follow-up emails, and more.

**Integrated CRM Functionality**: According to the vendor, Travel Ibex includes an integrated customer relationship management (CRM) function that effectively manages contacts. The CRM module allows users to make calls, send emails, log conversation history, set reminders, and assign tasks. Users can also record notes and gather customer feedback, ensuring an organized approach to customer management.

**Customizable Itineraries**: The vendor states that Travel Ibex provides a tool within the file module for creating detailed and customized travel itineraries. Users can generate PDF documents that encompass all relevant aspects of a vacation package, including company identity, contact details, and itinerary information. These personalized itineraries can be emailed as attachments to clients, adding a professional touch.

**Seamless Integration with Third-party Systems**: According to the vendor, Travel Ibex is powered by a versatile API that allows seamless integration with various external systems. The software can connect with booking engines, eCommerce solutions, shopping carts, exchange rate providers, and other networks. This integration capability makes Travel Ibex a flexible choice for the travel industry, enabling businesses to leverage existing systems and enhance operational efficiency.

**User Management**: Travel Ibex includes a secure module for managing users and their roles. Users can be assigned specific roles and permissions to control access to various functions within the software. Each user can personalize their dashboard, prioritizing information blocks based on their preferences.

**Robust CRM Capabilities**: According to the vendor, Travel Ibex CRM empowers travel agencies to effectively manage customers, passengers, travel agent profiles, vendor contacts, and more. The CRM module supports multiple contact types, tasks, reminders, notes, feedback, and document management. It also maintains a comprehensive conversation history, ensuring that all interactions and communications are logged and easily accessible.

**Efficient Files, Quotation, and Booking Management**: The vendor claims that the file module in Travel Ibex captures new customer requests and centralizes them in the lead pool for distribution among travel advisors. Each file manages its own passengers, multiple quotations, and selected bookings. All financial transactions can be recorded during the process, and the built-in itinerary builder helps prepare a complete document to be sent to the customer.

**Simplified Itinerary Creation**: Travel Ibex offers an itinerary builder that simplifies the process of creating customer itineraries. According to the vendor, the builder assists travel advisors in preparing comprehensive and visually appealing documents to be sent to customers. This tool eliminates the need for manual itinerary building, saving time and ensuring accuracy.

Basic

Rippling’s platform for HR, IT, payroll, and spend management automates the entire employee lifecycle, ensures compliance, supports device management, and provides real-time financial visibility from a central dashboard.

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Business

First

Custom

Routespring

Travel Ibex

Travel Management

Costa Rica Virtual

These are a set of features that define travel management and the different applications of a travel management solution.

Customizable Travel Policies

Users can set up, customize, and manage travel policies by company department, hotel budget, flight budgets for specific destinations, and more.

Customizable Approval Workflows

Customizable approval workflows allow itinerary approvals for anything that falls outside of the preset travel policies.

Extensive Inventory

The application should include partnerships with a wide variety of airlines, hotels, rental cars, and/or rental homes to give users plenty of options when booking with negotiated discounts if possible.

Readily Available Support

Support teams readily available to help resolve any booking-related issues, or general questions about the product.

Travel Spend Reports

Expense reports for each traveler that include metrics such as the amount, the location, the date, and the type of expenditures during the trip.

Consolidated Invoicing

Centralized invoicing and payment features so users can price travel and pay for their itineraries using multiple payment methods.

Easy Travel Booking

Users are able to seamlessly look up and book travel without having to use other tools or websites.

Mobile Travel Application

A mobile version of the service that allows users to check in and access their itinerary information while on the go.

Centralized Itinerary Management

A centralized place for users to manage their entire travel itinerary.

Collaborative Booking

Users can collaborate to create and edit itineraries as well as share booked itineraries for others to see.

Loyalty Programs

The service implements its own loyalty program and/or allows users to participate in established hotel/airline loyalty programs.

Reuses Traveler Information

The service offers a means of saving and reusing individual traveler information to make it easier to book future travel for the same traveler.

User-friendly Interface

The user interface is easy to use and reliable.

Integrated Expensing Tool

Either has a bespoke expensing tool, or integrates with other industry leaders to expense travel-related purchases.

Travel Alerts

Alerts when travel changes along an itinerary with SMS, a messaging application, and/or other phone channels

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Travel Ibex

Overview

What is Travel Ibex?