TrustRadius Insights
TravelBank is a versatile expense management platform that has become an invaluable tool for employees across various departments. By …
Starting at $12 per user/per month
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What is TravelBank?
TravelBank, headquartered in San Francisco, offers their travel management for businesses, featuring booking management, travel policy management, spend tracking and management, and other features.
Recent Reviews
Pricing
Expenses
$12
Cloud
per user/per month
Travel
$15
Cloud
per month
Premium Expenses and Travel
Custom Pricing
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
- FAQs
What is TravelBank?
TravelBank Video
Power your business with an integrated virtual card, expense management, and travel solution. Enjoy real-time visibility, built-in budgets, and expert customer support, while earning up to 2% back in rebates. Learn more at https://www.travelbank.com/usbank
TravelBank Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
TravelBank, headquartered in San Francisco, offers their travel management for businesses, featuring booking management, travel policy management, spend tracking and management, and other features.
Reviewers rate Support Rating highest, with a score of 7.8.
The most common users of TravelBank are from Enterprises (1,001+ employees).
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(20)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
TravelBank is a versatile expense management platform that has become an invaluable tool for employees across various departments. By eliminating the need for manual expense reports in Excel, TravelBank streamlines the process of tracking, logging, and submitting expenses. Users can simply take pictures of receipts and make quick edits within the app to identify the transaction type, saving them significant time and effort. This feature is particularly beneficial for employees in the sales department and implementation team who need to fill out accurate expense reports without relying on physical paper receipts.
One satisfied customer, Sezzle, has found great value in using TravelBank to book flights and hotel rooms. They appreciate the user-friendly interface and customer support features that ensure a smooth experience throughout their travel planning journey. In fact, TravelBank is used organization-wide for bookings including flights, hotels, and car rentals. By encouraging mindful spending and simplifying travel expenditure accounting, TravelBank helps businesses save money on travel expenses while providing an efficient tool for managing expense reports.
Users often discover TravelBank through online searches and choose it as their preferred option for expense management due to its time-saving capabilities. Since adopting the platform, users have been able to reclaim countless hours that would have otherwise been spent on manual expense reporting. While many users find TravelBank highly effective in its current form, some have expressed a desire for improvements in email submission, expense categories, and the ability to crop receipt pictures for better review and internal payment processes.
Overall, TravelBank excels in its ability to help organizations streamline their travel expenses and manage their expense reports efficiently. Users appreciate the simplicity and ease of use when booking travel accommodations like flights and hotels, with additional perks such as area-specific search options and detailed hotel information.
User-Friendly Interface: Many users have praised TravelBank for its super user-friendly and easy-to-use interface, both on the platform online and through their app. The simplicity of the reporting system and the ability to easily switch between a handheld device and a computer were appreciated by reviewers.
Efficient Expense Tracking: Reviewers have mentioned that TravelBank effectively tracks the expense submission, approval, and reimbursement process. Users can see exactly where their expense report is in the process, which makes it convenient for managing and tracking expenses.
Convenient Receipt Management: Several users have highlighted TravelBank's feature of automatically identifying the name of the merchant when taking a picture of a receipt. This not only makes tracking expenses easier but also saves time. Additionally, uploading receipts for expense reports was described as very easy by many reviewers.
Booking Problems: Some users have experienced difficulties when trying to book multi-city itineraries. These issues have been reported by a significant number of reviewers, causing frustration and inconvenience.
Lack of Notifications: Users have expressed dissatisfaction with the app's lack of notifications for cancelled flights. This issue has affected multiple reviewers and has resulted in users having to find out about flight cancellations through alternative means, leading to potential travel disruptions.
Inaccurate Scanning Tool: The scanning tool for receipts has been described as inaccurate and unreliable by several users. They have reported that the tool does not populate correct information from scanned receipts, which can lead to errors in expense tracking. This issue has impacted a notable number of reviewers.
Based on user reviews, users highly recommend trying TravelBank for easily tracking business expenses on the go. They find it convenient and time-saving, allowing them to efficiently manage and comply with expense management.
Users suggest giving TravelBank a shot, especially for smaller firms seeking a quicker way to manage expenses. They appreciate the clean and easy-to-use expense management system, which saves time and reduces paperwork for expense reimbursement.
Users recommend TravelBank for its ease of use and efficiency in expense management and compliance. They find it to be a great platform that doesn't require comprehensive training, making it suitable for businesses that require a quick and available travel partner.
Overall, users have found TravelBank to be a valuable tool for tracking business expenses, offering convenience, time-saving benefits, and an intuitive interface.
Attribute Ratings
Reviews
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February 14, 2020
TravelBank - A great expense app that is fast and simple to use
- Receipt upload
- Easy to review expenses
- Reports and expenses tabs are confusing--seem redundant but they are not.
- Pictures need to be able to be edited. Right now I use another app for that.
February 13, 2020
Good product, but app could use some improvements
- Customer service.
- The app has a lot of bugs.
- Data entry could be easier.
February 11, 2020
Easy and simple
- Organization
- Options
- More reward options
- Pricing tips on when it may be most affordable to book.
February 10, 2020
An easy to use and affordable tool for expenses and travel
- TravelBank makes it very easy to upload receipts for expense reports.
- TravelBank's workflow is intuitive.
- Reviewing past expenses is a challenge. It's not easy to find them because they are considered "reports".
- Past expenses have been paid but still are labeled "pending".
January 31, 2020
No more paper receipts - get TravelBank ASAP!
- Ease of use - TravelBank is super user-friendly and easy to use whether you use the platform online or through their app.
- Ability to effectively track expense submission, approval and reimbursement process. TravelBank allows users to see exactly where their expense report is in the process.
- The scanning tool, which is meant to extract information from a photograph of the receipt, is not the best. More often than not, information is incorrect or simply not populated.
- The digital reimbursement method currently built into TravelBank is a wire transfer which means that our company incurs costs when reimbursing in this way. Therefore, we are still using paper checks to reimburse employees. We would love to see a partnership with a digital partner such as Venmo or PayPal to mitigate this.
November 09, 2019
good stuff
- It makes finding hotels easier.
- Makes finding an appropriate price for a flight + Hotel seamless.
- It helps me save money with rewards like the Airbnb credits.
- It was hard to find a good hotel in my budget.
- I wish I could get the incentives back in cash.
- I have trouble using the user interface and wish I could store my common searches easier bcecauseI usually only travel to one place.
- They need to have a better search tool. Like, if a hotel is unavailable it still needs to come up in the search bar -- not necessarily on the map or home screen, but it would help to see all options if I search because for some reason a ton of hotels that I know have open rooms do not show up.
- Extremely easy to use platform (works similar to Expedia and Travelocity)
- Rewards employees for saving the company money - most programs only benefit the organization and not the individual employee
- It ties to Expensify
- Expanding the hotel offerings - they already have a huge inventory, but it would be great to have more AirBnB-like options
- I've found particularly with flights that the employee rewards are much less - I realize that is just a function of airfare costs, but it feels like most of the time I need to go over budget
- Add Uber and Lyft options
- Savings on flights.
- Easy to use interface.
- Great customer service.
- I once booked a trip by accident because the payment process was a bit tricky.
May 11, 2019
Amazing App for managing your Travel Expenses
- It will automatically identify the name of the merchant.
- It's easy and quick to take picture of a receipt.
- Generates reports.
- You have to enter in the amount-- which I'm OK with doing, since other apps don't OCR the amount.
- Condense the receipts to fewer pages.
- Remember transaction types, ie Chevron should be "Gas," Chevy's should be "Meals."
May 10, 2019
TravelBank is fun to use!
- Customer support
- Approval processes
- Easy to use interface
- I actually have no suggestions, it has been great so far!
May 09, 2019
Manage Business Expenses Without Added Expense
- Most importantly it's free.
- Easy to switch between a handheld device and a computer.
- Simple reporting.
- Data recognition from receipts could be a little better.
- Having the ability to download reports in CSV or Excel format.
- Ability to change the basic layout of the reporting.
May 08, 2019
Get freedom for your business trips
- Easy to use.
- No need for reimbursements.
- Good prices.
- Sometimes prices vary a lot during the booking process.
- TravelBank encourages employees to book lower cost flights and hotels. Employees receive half the difference between the average cost for the service and the cost the company is paying in the form of vouchers for Amazon/Airbnb etc. For example, if the average cost of a flight from SFO to JFK is $500, and the employee books a $400 flight, the employee gets $50 and the company saves $50.
- The booking experience is a little hit-and-miss. I've had problems booking multi-city itineraries, where no flights were found, even though I could see them via Google.
- Their processes could use some improvement. For example, a flight was cancelled and I received no notification from TravelBank - I just happened to open the airline's app and saw it there. When I called the airline to rebook they said they'd sent an email to TravelBank, but TravelBank didn't check it in time.
May 07, 2019
All around good product
- Expense reporting
- Travel budgeting
- Receipt management
- Mature the rewards program
- Improve web interface