TRAX

ServTrax is a proactive IT asset and contract management platform offered by TRAX. According to the vendor, this solution caters to solution providers, IT service providers, managed service providers, IT asset managers, and contract managers across various industries. ServTrax provides a single dashboard view of all IT asset and contract information, automates processes, integrates with suppliers, and offers a range of features to optimize business development and practice management.

Key Features

Enterprise Dashboard: According to the vendor, ServTrax provides a comprehensive view of all IT asset and contract information across multiple locations and suppliers through a single dashboard. The vendor claims that this feature enables effective collaboration with customers by providing them with a consistent view, promoting a collaborative approach to management.

Process Automation: The vendor states that ServTrax offers purpose-built workflow for the renewal process, allowing for streamlined operations and potential labor savings. The software facilitates interactive work with customers and automates tasks to increase efficiency and reduce manual effort.

Supplier Integration: According to the vendor, ServTrax validates contract service-levels with leading OEMs such as Cisco, HP, IBM, Dell, and EMC. The vendor claims that this integration ensures synchronization of customers' records with the OEMs, mitigating service disruptions caused by contract discrepancies.

QuoTrax: ServTrax's QuoTrax feature, as per the vendor, provides business process automation for annuity renewal management. The vendor asserts that this feature can reduce costs, increase efficiencies, and deliver a consistent customer experience throughout the renewal process. The vendor also claims that QuoTrax manages customer engagement across the entire renewal lifecycle.

MarkeTrax: According to the vendor, MarkeTrax offers an intelligent view into customers' transaction history, helping to identify future buying patterns. The vendor suggests that this feature enables analysis of technology sales trends across the entire customer portfolio, allowing for customized marketing campaigns and improved customer retention.

Practice Development: ServTrax aids partners in building a strategic approach to renewal management, according to the vendor. The vendor emphasizes a focus on proactive contract management, contract consolidation, dedicated resources, and integration with other service offerings. The vendor suggests that ServTrax helps manage renewal revenue and profit as a business objective.

Entitlement Services: The vendor claims that ServTrax validates support coverage for each asset with OEM service providers such as Cisco, Dell, EMC, HPE, and IBM. The vendor asserts that this feature ensures accurate and recorded support levels for assets, minimizing service disruptions and optimizing operational efficiency.

Business Development: According to the vendor, ServTrax supports partners in joint go-to-market business development campaigns. The vendor provides marketing materials and demo support to illustrate the value to end-users. The vendor also claims that ServTrax helps identify cross-selling and up-selling opportunities within the installed base.

Training: The vendor offers web conferencing training for partners and end-users on various modules, including ServTrax, QuoTrax, MarkeTrax, reporting, and new releases. The vendor states that on-site training is available upon request.