Trend Micro Apex One (formerly OfficeScan) Reviews

Only thing I would have to say that's negative is the reporting aspect. Basic reporting is good but still lacks some details. This is a problem with many of the software vendors I have encountered in the past as well. Reporting is still much better than most.

Reports/Logs.

2 separate web consoles - 1 for policies and main config, 1 for agents management. Would be nice to have just 1.

More customization.

Tech support could be a little more customer friendly

More detailed report from users logs

Officescan is spotty sometimes will not reflect when users get stuff blocked

There has really not been anything about this product I haven't liked, believe it or not.

Threat Removal: we've encountered several times when Trend Micro will point out some kind of threat, but lacks the ability to handle the removal itself, and typically still requires some kind of manual intervention.

It's small, but I do wish you could rename the endpoint agent names after they're assigned in the system.

Greater view and visibility into some of the standard reports offered would be nice.

I have not come across anything that needs improved.

OfficeScan has a fault, if you use the msi to install it on you clients then you have to use the same name for the msi the next time you push the msi to upgrade the clients to latest version. This was supposedly fixed in apex one

OfficeScan forces the clients to reboot immediately when you enable upgrading of the agent through console, this is so far fixed in apex one

Enabling the firewall is confusing and the instructions on the website don't match up with how your supposed to enable it.

It seems to constantly need updates every few months, due to vulnerabilities or issues being found with the client

More dlexibility for the end user to choose what to run or not.

Maybe more alerts in order to make it feel safe for the end user.

Lack of remote control to the clients

Complete removal of the trojans and viruses

Assisting with older models of computers

Customer service

Add more features to the console.

Sucks at detecting virus - I've had a number of viruses in the last year and Trend Micro has discovered exactly zero. I have a FortiGate firewall with AV and it has caught all of my users' viruses.

Reporting is garbage - I understand if there were no incidents for the week, but when your report just says N/A for every category that does tell me anything.

Their dashboard, while well designed, provides no more information than their weekly reports. When I log in and see 'X' number of incidents, check the log and find zero listed - I don't know what that is telling [me].

Alerting - almost non-existent. In the 1 year, I've had it in my office, it has not once told me when a user has a virus. It does however FREQUENTLY tell me that a client has disconnected - 90% of the time it's because the user has not turned on their laptop in 2 days.

Version update variation: If a computer gets updated from the centralized console and another machine gets updated in its agent version from the main Trend Micro server then sometimes it affects certain applications on the computer. Especially if there are additional VPN software agents installed on the machine then a version upgrade acquired by Trend Micro can affect the connectivity. This is tough seems like a faint issue but still needs to be addressed.

Trend Micro does a great job in protecting the machines but still some malwares are difficult to get rid of - especially the ones that block internet usage or disable a browser completely.

It may sound too ambitious but I feel that the web filtering (specially URL) needs to be integrated with the firewall especially open source ones like a Linux based. The centralized console provides web filtering but for this to happen one has to manually add the machines using their private IP addresses in the console to stop access to the specific URL or sites. Instead if the centralized console somehow integrates the filtering with the firewall (Open Source) then perhaps it will be far more efficient.

The browser support is limited simply to Internet Explorer, so if you have linux admins or mac admins, they will not be able to manage the machines except through a VM or an RDP session. And if you use Chrome or Firefox as your primary browser, you are stuck with jumping back to IE for managing policies.

Many of the more refined settings are buried extremely deep, causing you to look at multiple lists before finding settings you want, if they are there at all.

SQL database connections could be improved as it is difficult to upgrade

Would like to see even better protection against ransomware.

Licensing can sometimes be confusing with all the different features.

Virus protection is not very good with trend micro. It's in the bottom of the list in antiviruses comparison tests like: https://www.av-comparatives.org/wp-content/uploads/2017/02/avc_sum_201612_en.pdf

Sometime, for no obvious reason the trend micro client stops working and is difficult to uninstall

The licensing of the product is overly-complex because they have so many product variations.

The offline installer creation needs to be much simpler.

Performance could use some improvement. I have found that some programs install just fine while Trend Micro OfficeScan is running and others require me to offload it, in order to install. The main indicator of this is extremely slow progress.

Management of remote clients needs improvement. They must connect to the network where the OfficeScan server is located to be updated with policy information but do update from Trend Micro's servers for virus definitions and heuristics information.

Documentation is sometimes confusing and gets mixed up with another product, which is for specifically for small business and I am never sure if it is accurate and applies to my product.

Better zero day exploit protection

The overall management interface took a while to get used to

Initiating definition updates and scans from the client side could be tricky