Trend Micro Smart Protection Suite, with XGen

Trend Micro Smart Protection Suite, with XGen Reviews

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Ratings and Reviews
(1-8 of 8)

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Ravinder Beniwal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Trend Micro provides 24/7 support to its customers. They help you in right product selection, price negotiation, product deployment and post-deployment support. Post-deployment support includes training and manuals if required. Trend Micro provides regular updates to keep their product up to date so that it is able to detect some advanced threats.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have been using Trend Micro for many years and have always had excellent support. Their support engineers are very helpful and usually easy to understand. They have helped troubleshoot with email delivery problems, data loss prevention setup and questions, and helping add exceptions to protection rules for certain applications.
Score 8 out of 10
Vetted Review
Verified User
Review Source
I love the support Trend Micro gives to its clients. It never fails to get a rep on the line that can help solve a problem quickly. There was never a need to wait in line to have an issue solved. Everyone was genuine and nice, even when I was frantic! I appreciate all their hard work.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Support is lacking in my opinion as they usually just point you to a knowledge base article and then relentlessly check-in to see if it worked for you. Also, most times if they do get into your PC and help, it takes multiple hours to get the issue figured out across multiple calls. Maybe it was just my situation that took a while to fix but the support has for sure lacked in my case.

Trend Micro Smart Protection Suite, with XGen Scorecard Summary

Feature Scorecard Summary

Endpoint Security (7)
87%
8.7
Anti-Exploit Technology (7)
88%
8.8
Endpoint Detection and Response (EDR) (8)
87%
8.7
Centralized Management (9)
89%
8.9
Hybrid Deployment Support (7)
85%
8.5
Infection Remediation (8)
85%
8.5
Vulnerability Management (9)
87%
8.7
Malware Detection (9)
87%
8.7

What is Trend Micro Smart Protection Suite, with XGen?

Trend Micro offers the Smart Protection Suite with XGen, an endpoint security suite including data loss prevention and mobile device protection. The Smart Prtection Endpoint Suite is the basic edition. The Smart Protection Complete Suite also includes a message security gateway for specific applications (e.g. Office 365, Skye, Sharepoint, etc.) and web security gateway for extended capabilities.

Trend Micro Smart Protection Suite, with XGen Pricing

Trend Micro Smart Protection Suite, with XGen Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is Trend Micro Smart Protection Suite, with XGen?

Trend Micro offers the Smart Protection Suite with XGen, an endpoint security suite including data loss prevention and mobile device protection. The Smart Prtection Endpoint Suite is the basic edition. The Smart Protection Complete Suite also includes a message security gateway for specific applications (e.g. Office 365, Skye, Sharepoint, etc.) and web security gateway for extended capabilities.

What is Trend Micro Smart Protection Suite, with XGen's best feature?

Reviewers rate Centralized Management highest, with a score of 8.9.

Who uses Trend Micro Smart Protection Suite, with XGen?

The most common users of Trend Micro Smart Protection Suite, with XGen are from Mid-size Companies and the Banking industry.