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Trend Micro Worry-Free Services Suite

Trend Micro Worry-Free Services Suite


What is Trend Micro Worry-Free Services Suite?

Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and…

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Users have found that Worry Free Services Advanced by Trend Micro provides hassle-free cloud deployment, eliminating the need for internal …
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What is Trend Micro Worry-Free Services Suite?

Trend Micro offers an end-to-end hosted security solution which they call the Worry-Free Business Security suite for midsize and larger enterprises, which provides a wide range of services such as endpoint protection, email encryption, general antivirus and threat detection and prevention, as well…

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Trend Micro Worry-Free Services Suite Technical Details

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Reviews and Ratings


Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Users have found that Worry Free Services Advanced by Trend Micro provides hassle-free cloud deployment, eliminating the need for internal infrastructure and specialized teams for endpoint protection. The antivirus software effectively protects digital assets and intellectual property, ensuring a secure environment for users. One of the key benefits of this solution is its satisfactory performance, with minimal resource consumption from the operating system. Administrators appreciate the cloud-based nature of the solution, which allows them to manage policies and make changes remotely. Additionally, the software is continuously updated, providing reliable protection against malware and passing ethical hacker tests.

Another important use case of Trend Micro Worry-Free Business Security is its ability to protect companies from virus and malware infections. Over the past two years, this software has successfully safeguarded organizations from these threats, providing peace of mind to users. Another advantage is that the software has little to no impact on the performance of workstations, servers, and other end-user devices, ensuring uninterrupted productivity. The cloud-based deployment of this solution also comes in handy after a server crash or other emergencies that require alternative applications. Furthermore, users appreciate the centralized management provided by the cloud admin console, enabling easy control and administration for IT professionals. Lastly, Trend Micro Worry-Free Business Security delivers reliable protection and security when accessing the internet and downloading files, adding an extra layer of defense to organizations' digital activities.

Hybrid Deployment Option: Several users have praised the hybrid deployment option of the product, which allows them to have control over their environment whether it is on-prem or in the cloud. This flexibility has been highly advantageous for organizations with diverse infrastructure setups.

Ease of Maintenance and Updates: Many reviewers have expressed appreciation for the ease of maintenance and updates provided by the product. They highlight that updates are available as soon as they are released, without requiring any additional actions from the user. This streamlined process saves time and effort for IT teams.

Compatibility with Cloud and Collaboration Platforms: The compatibility of the product with popular cloud and collaboration platforms such as Office 365, Google Mail, and On-Cloud Storage has been seen as a valuable feature by a number of users. This integration allows for seamless protection across multiple environments, making it convenient for organizations using these platforms.


  1. Installation Process: Some users have expressed frustration with the installation process as it requires an agent to be installed on the protected computer. This additional step can make the setup more cumbersome and time-consuming.
  2. Lack of Notifications: Several reviewers have mentioned that there are instances where the infected host does not receive alerts and notifications. Instead, these messages are solely directed to Control Manager, potentially causing delays in detecting and addressing security issues.
  3. Limited Capabilities: A number of users have felt that the software lacks certain capabilities found in more robust platforms within its price range. These missing features may limit the effectiveness of the solution and require organizations to seek additional tools or compromise on their security requirements.

Attribute Ratings


(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
Trend Micro has been our main AV and security software for a few years now. We use it company wide and have had very good results with it. Our installation allows me to manage everything from the cloud admin console through locally installed agents on the end point devices. This product gives us peace of mind that we are protected when going online and with downloads.
  • Very granular control settings like URL filter/block and separate policies for servers vs workstations.
  • Password restrictions on exiting and uninstalling the software on the end points.
  • You can force updates and scans at any time from admin console.
  • Price increases regularly.
  • When you actually want to uninstall the agent, sometimes it will refuse to do so. Luckily TM has a special uninstall tool if needed.
  • Can take awhile to dial in the thresholds against false positives.
This tool set has been very helpful when you have the need to have one or a few people monitor and have control over many devices. There are also some options for mobile device security. This product has been great for us as a small to mid sized company. It is scalable and adding licenses is pretty easy. They allow a small overage on the license count before new devices won't run the software.
  • It was a step up from what we were using before and has been a solid tool.
  • For the number of sites and malicious files blocked I'd say it is a good product at a good price.
  • Managing the admin portal and devices has been a huge time saver. Deployment can be via .msi or .exe.
Trend Micro is a good product and does well against the competition. Cost and functionality are right in the sweet spot when it comes to ROI. We have used some freeware as added protection with this product and probably didn't need to. The offering is robust and has many add-on components available as well.
The few times I needed to contact support I was fully satisfied. They worked all the way through the issue, no matter how long it took, and made sure I had a permanent solution. I was pleased with the professionalism, courteousness, and knowledge of the product they were supporting.
Brian Duffy | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
We use Trend Micro on all our MS Window deployments across all organizations. The anti-virus software protects our digital assets and intellectual property. As a cloud solution, it allows us to run lean on hardware which is important to our company. Simple install and uninstall is important for a thin IT Department.
  • Cloud management reports.
  • User management.
  • Administration tools are intuitive and easy to use.
  • Apple Mac client is troublesome.
  • Policies are clunky and difficult to understand.
  • Security Agent dashboard lacks tools needed to remediate problems.
  • Technical support was less than satisfactory.
Trend Micro is well-suited for a Windows-only environment where you do not need to protect any Apple products. We are going to switch away from Trend as we are 50% Apple for our Creative department. Trend would work well for an MSP as it has good cloud tools that need a little improvement.
  • Positive - Cloud managed means we don't need dedicated VM to manage A/V.
  • Negative - Lots of lost time troubleshooting issues with Apple deployments.
  • Negative - Lost time due to inadequate support.
  • Positive - Easy deployment on Windows end points for lean IT department.
Installation and administration tools are fantastic. I found the endpoint policies to be not intuitive and clunky. The endpoint client was difficult to disable when trying to troubleshoot Apple issues and I often had to uninstall and then reinstall which was very time-consuming. Reporting is very useful and I was impressed with the reports I received.
Support is the second major reason we are going to be changing A/V companies. When opening a ticket we would spend a lot of time providing details about what troubleshooting steps we have tried and information about the problem we were having with Trend Micro. The support technicians would often not read or understand the information we provided resulting in them asking us to perform troubleshooting steps that were already done and described in our initial support request. Additionally, responses would only come in the middle of the night so small issues would take days to solve.
Trend Micro was initially chosen as it was what our MSP suggested. As we have grown we have realized it doesn't work for us and have been migrating our endpoints to Webroot SecureAnywhere endpoint protection and have been very happy. It is less expensive and improves in many areas that Trend Micro lacks.
Sophos has been used before and is a great product however there is a high price tag.
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